Clinical Operations Specialist

Unless otherwise noted, all positions are fully remote with work permitted from the following states: CA, CO, IL, MA, MD, NJ, NY, OR, and WA.

We are living through a pivotal moment for reproductive and sexual health—and Hey Jane is uniquely positioned to help.

From day one, we've been committed to providing safe, discreet medication abortion treatment—and have helped more than 100,000 people get the care they need. Today, we offer a range of reproductive and sexual health care services from the comfort and convenience of your phone.  Our in-house clinical care team, composed of board certified doctors, advanced practice clinicians, nurses, and patient care advocates, is just a text message away. We’re committed to helping our patients get safe, discreet, judgment-free virtual health care, from a team that truly cares.

Hey Jane is the first and largest virtual medication abortion provider in the US — we've cared for roughly 150,000 patients across 23+ states, and we're growing fast into Medicaid, new states, and new care channels. As we scale, our clinical team needs a reliable, dedicated engine behind the schedule, coverage, and day-to-day operations that keep care running smoothly.

As our Clinical Operations Specialist, you'll own that engine: the clinical schedule, coverage, and day-to-day operational coordination across every state we operate in. You'll work closely with our Clinical Operations Senior Manager and be a close, trusted partner to the clinic managers running patient care. You will be helping build the operational backbone of a brand-new team as we grow.

This is a great fit if you love owning a process end-to-end and being the person people can count on to keep things running. You're an early hire on Clinical Operations at Hey Jane, with real room to shape how this role and department grows.

At Hey Jane, we work towards the vision of having equitable healthcare, changing the status quo, and rebuilding the way people experience healthcare—and bring that same vision to our workplace. We’re an equal opportunity employer committed to building an inclusive environment, and encourage all applicants from every background and life experience.

You are

• 2+ years of experience in clinical operations, healthcare administration, or a similar operational/coordination role

• Highly organized, with a knack for tracking multiple moving pieces at once: schedules, PTO requests, call-outs, vendor setups

• Someone who's comfortable owning a recurring, detail-heavy operational process

• Detail-oriented and accountable: you catch issues early and take ownership of your work

• A natural partner: you build trust easily with clinic managers and cross-functional partners and keep them proactively in the loop

• Energized by the operational and logistical side of healthcare

• Calm in the face of complexity: we operate across 24+ states, each with its own licensing and coverage rules, and you bring confidence and clarity to that kind of scale

• Comfortable learning and working across scheduling, EHR, and lab-vendor systems (e.g., Elation, Quest, sync visit platforms)

• Excited to help build and refine processes as a new team and role take shape

You will

• Own the clinical schedule build on its 8-week cycle, plus the ongoing work between builds: processing call-outs, tracking future PTO requests, and keeping coverage solid across every state we operate in

• Own sync visit configuration — provider availability and appointment slots, covering both standard scheduling and ad hoc updates like call-outs

• Review and approve clinical payroll (base hours, additional time, differentials) on a clean recurring cadence

• Support day-to-day operational escalations within a playbook our Senior Manager builds

• Support new-hire onboarding logistics and vendor configuration for clinical hires (Elation, Quest, and similar systems)

• Help organize our Operations On-Call rotation schedule

Details

• Compensation: $75,000 + standard equity

• Work location: Fully remote work environment

• Unlimited PTO

• Insurance benefits: Health insurance plans through UHC (medical) and Guardian (dental and vision), including HSA and FSA plans

• Annual professional development stipend