Customer Support & Reservation (AU - Car Rental Account)
作为联系中心运营商，你将担任品牌大使，在每次互动中提供一个特殊的和个性化的客户体验。作为客户的第一点接触，你将协助广泛的查询，同时最大限度地提高预订和销售机会。该角色对于组织的客户服务业务至关重要，因为它在活跃且快速变化的环境中运作，需要灵活性，适应能力，倡议以及优秀的时间管理和解决问题的技能。这是被认为是一个高度重视的职位，因为它集成了整个组织中的许多领域。这一职位需要你拥有强大的销售能力，并能够在功能和好处方面展示我们的产品。你的角色的关键部分要求你在与客户关系上建立额外的产品销售，这是我们公司增长和利率的关键。关键责任 ·提供个性优秀的客户体验。·通过多种排列和频道有效地处理接入电话。·专业管理客户预订，修改，投诉和查询。·促进和出售租车服务。·使用汽车租金软件进行商务交易。·提供解决方案以保持客户业务。· 使用基于网络的工具与客户交流和协商。· 建议升级，功能，价格计划和配件。· 保持更新服务，产品和促销信息。·清楚地解释预订条款和条件。· 协助客户提供额外要求并安排机场转移。· 执行管理人员要求的其他职责。主要要求。· 经验快速的办公环境中适应性和保密性。· 强大的组织技能来管理多项任务并满足截止日期。· 优秀的人际交往技巧和团队精神。· 倡议在有效合作时独立工作。· 强大的口头和书面沟通能力。· 与多元客户互动并提供卓越的服务的能力。原始地发布在喜马拉雅山脉
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As a Contact Centre Operator, you will serve as a brand ambassador, delivering an exceptional and personalized customer experience with every interaction. As the first point of contact for customers, you will assist with a wide range of enquiries while maximizing reservation and sales opportunities.
This role is vital in the organisation's customer service operations as it operates in a dynamic and rapidly changing environment which requires flexibility, adaptability, initiative as well as excellent time management and problem-solving skills.
This is considered a highly valued position because it integrates with many areas across the organisation. This role requires you to have a strong sales ability and be able to demonstrate our product in terms of features and benefits.
A key part of your role requires you to upsell additional products while building on your relationship with the customer, which is the key to our company's growth and profitability.
Key Responsibilities
- Deliver a personal and excellent customer experience.
- Handle inbound calls efficiently across multiple queues and channels.
- Manage customer bookings, amendments, complaints, and inquiries with professionalism.
- Promote and sell rental vehicle services.
- Process business transactions using Car Rental software.
- Provide solutions to retain customer business.
- Use web-based tools to communicate and confer with customers.
- Recommend upgrades, features, rate plans, and accessories.
- Stay updated on services, products, and promotions.
- Explain booking terms and conditions clearly.
- Assist customers with additional requirements and arrange airport transfers.
- Perform other duties as requested by management.
Key Requirements
- Experience in a fast-paced office environment with adaptability and confidentiality.
- Strong organizational skills to manage multiple tasks and meet deadlines.
- Excellent interpersonal skills and team spirit.
- Initiative to work independently while collaborating effectively in a team.
- Strong verbal and written communication skills.
- Ability to engage with diverse customers and deliver outstanding service.
Originally posted on Himalayas