IT运维经理
IT Operations Manager
职位类型：
常规职位
当前必须具备的保密等级：
无
可获得的保密等级：
无
其他要求：
BI Full 6C (T4)
职系：
行政管理
职位资格：
技能：
沟通能力，信息技术运营，服务管理
认证：
无
经验：
5年以上相关经验
美国公民要求：
否
职位描述：
IT运维经理
IT运维经理负责日常IT服务交付，确保机构内可靠、安全且高质量的技术运营。该职位领导IT团队和供应商，推动运营卓越，并确保基础设施、应用程序和终端用户服务满足任务需求。
主要职责
- 领导服务台、基础设施、网络、云服务和业务应用的日常IT运营。
- 管理事件、问题、请求和变更流程，以保持良好的服务性能。
- 指导IT员工和承包商，设定优先级并培养责任感、客户导向和持续改进。
- 通过适当的监控、维护、升级和生命周期规划，确保网络、服务器、云环境、终端设备和关键系统的可靠性。
- 与网络安全团队合作，保持安全运营，解决漏洞，管理访问权限并满足合规要求。
- 向利益相关者传达停机时间、风险和优先事项，并收集反馈以提高服务质量。
- 管理供应商关系、绩效、采购支持和合同执行。
- 跟踪关键指标（服务可用性、事件、满意度、生命周期状态、漏洞合规性），并定期提供运营报告。
- 识别现代化、自动化和改进IT运营的机会，同时与战略目标和新兴任务需求保持一致。
资格要求
- 5年以上在IT领域的渐进式经验，具有运营领导经验。
- 在政府或监管环境中跨多个IT领域的工作经验。
- 对IT服务管理、云服务、网络安全运营、基础设施和终端用户支持有深入理解。
- 具有供应商和承包商管理的实践经验。
- 优秀的沟通能力，尤其是与非技术人员沟通。
- 具有ITSM平台（如ServiceNow）的经验。
GDIT 是你的舞台
在GDIT，使命是我们的宗旨，我们的员工是我们一切工作的核心。
● 成长
查看英文原文
Type of Requisition:
RegularClearance Level Must Currently Possess:
NoneClearance Level Must Be Able to Obtain:
NonePublic Trust/Other Required:
BI Full 6C (T4)Job Family:
AdministrationJob Qualifications:
Skills:
Communication, Information Technology Operations, Services ManagementCertifications:
NoneExperience:
5 + years of related experienceUS Citizenship Required:
NoJob Description:
IT Operations Manager
The IT Operations Manager oversees daily IT service delivery to ensure reliable, secure, and high‑quality technology operations across the agency. This role leads IT teams and vendors, drives operational excellence, and ensures infrastructure, applications, and end‑user services support mission needs.
Key Responsibilities
- Lead day‑to‑day IT operations across service desk, infrastructure, networks, cloud services, and business applications.
- Manage incident, problem, request, and change processes to maintain strong service performance.
- Guide IT staff and contractors, setting priorities and fostering accountability, customer focus, and continuous improvement.
- Ensure reliability of networks, servers, cloud environments, endpoints, and critical systems through proper monitoring, maintenance, upgrades, and lifecycle planning.
- Partner with cybersecurity teams to maintain secure operations, address vulnerabilities, manage access, and meet compliance requirements.
- Communicate outages, risks, and priorities to stakeholders while gathering feedback to enhance service quality.
- Manage vendor relationships, performance, procurement support, and contract execution.
- Track key metrics (service availability, incidents, satisfaction, lifecycle status, vulnerability compliance) and deliver regular operational reporting.
- Identify opportunities to modernize, automate, and improve IT operations while aligning to strategic goals and emerging mission needs.
Qualifications
- 5+ years of progressive IT experience with operational leadership.
- Experience across multiple IT domains in government or regulated environments.
- Strong understanding of IT service management, cloud services, cybersecurity operations, infrastructure, and end‑user support.
- Proven vendor and contractor management experience.
- Excellent communication skills, especially with non‑technical audiences.
- Experience with ITSM platforms (e.g., ServiceNow).
GDIT IS YOUR PLACE
At GDIT, the mission is our purpose, and our people are at the center of everything we do.
● Growth: AI-powered career tool that identifies career steps and learning opportunities
● Support: An internal mobility team focused on helping you achieve your career goals
● Rewards: Comprehensive benefits and wellness packages, 401K with company match, and competitive pay and paid time off
● Flexibility: Full-flex work week to own your priorities at work and at home
● Community: Award-winning culture of innovation and a military-friendly workplace
OWN YOUR OPPORTUNITY
Explore a career at GDIT and you’ll find endless opportunities to grow alongside colleagues who share your ambition to deliver your best work.
The likely salary range for this position is $123,250 - $166,750. This is not, however, a guarantee of compensation or salary. Rather, salary will be set based on experience, geographic location and possibly contractual requirements and could fall outside of this range.Scheduled Weekly Hours:
40Travel Required:
NoneTelecommuting Options:
RemoteWork Location:
Any Location / RemoteAdditional Work Locations:
Total Rewards at GDIT:
Our benefits package for all US-based employees includes a variety of medical plan options, some with Health Savings Accounts, dental plan options, a vision plan, and a 401(k) plan offering the ability to contribute both pre and post-tax dollars up to the IRS annual limits and receive a company match. To encourage work/life balance, GDIT offers employees full flex work weeks where possible and a variety of paid time off plans, including vacation, sick and personal time, holidays, paid parental, military, bereavement and jury duty leave. GDIT typically provides new employees with 15 days of paid leave per calendar year to be used for vacations, personal business, and illness and an additional 10 paid holidays per year. Paid leave and paid holidays are prorated based on the employee’s date of hire. The GDIT Paid Family Leave program provides a total of up to 160 hours of paid leave in a rolling 12 month period for eligible employees. To ensure our employees are able to protect their income, other offerings such as short and long-term disability benefits, life, accidental death and dismemberment, personal accident, critical illness and business travel and accident insurance are provided or available. We regularly review our Total Rewards package to ensure our offerings are competitive and reflect what our employees have told us they value most.
Our Identity Verification Process:
As part of the hiring process, we will ask you to complete an identity verification process that leverages advanced biometrics and artificial intelligence to ensure authenticity and protect against identity fraud. You are expected to be on camera during virtual interviews. We reserve the right to take your picture to verify your identity and prevent fraud. By proceeding, you authorize the collection, processing, and use of your biometric data for identity verification and security purposes.About Our Work:
We are GDIT. A global technology and professional services company that delivers technology solutions and mission services to every major agency across the U.S. government, defense and intelligence community. Our 26,000 experts extract the power of technology to create immediate value and deliver solutions at the edge of innovation. We operate across 50+ countries worldwide, offering leading mission-ready capabilities in AI, cloud, cyber and software development.Join our Talent Community to stay up to date on our career opportunities and events atgdit.com/tc.
Equal Opportunity Employer / Individuals with Disabilities / Protected VeteransOriginally posted on Himalayas