Account Manager I
在 Cision,我们相信能够赋予每个个人力量来产生影响。在这里，你的声音被听到，你的想法得到了重视，你独特的观点推动着我们的集体成功。作为全球团队的一部分，你将在一个支持好奇心，合作和创新的环境中壮成长，同时为我们加速的品牌做出有意义的贡献。加入我们塑造沟通未来并建立真正重要的联系。无论你解决复杂的问题还是推动大胆创新的过程，你的增长都是我们的成功，我们一起创造明天的对话。加强你的影响力在 Cision 上。被看到，被理解，成为自己。这一角色负责拥有和增长分配的安装客户群，通过在较低复杂且更大规模的账户内推动扩张年度回归收入 (ARR) 和持久净收益保留 (NRR).这一职位通过结构化扩展销售，更新领导力和纪律的商业执行来最大限度地提高客户一生值，同时利用数字和工作流动支持的参与模式而不是传统高触摸服务所有权。你将如何实现扩建 ARR 和续订结果并在分配的帐户中。确定，资格并接近与客户价值和投资组合相匹配的上市和交叉销售机会。领导更新战略和执行，确保保留和适当的定价纪律。使用结构化覆盖，自动化工具和定义的参与率来管理高量安装基地。在交易中实现更短的销售周期到适度复杂性的机会。建立专注于钱包股份增长和产品采用的账户计划。保持准确预测和 CRM 文件扩张和续订管道。协调与 CX,产品和解决方案团队之间的跨功能接触，同时保持商业所有权。需要更高的复杂性处理的过渡帐户应用于合适的细分市场领导人。执行其他职责和责任，根据需要来支持业务需求。你将带来的知识广泛的应用原则，理论和概念。对所有工作功能以及整个行业最佳实践，技术和标准的全面了解。开发解决复杂问题的方案，其中情况分析或数据要求深入评估变量。确定应有的条件。
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At Cision, we believe in empowering every individual to make an impact. Here, your voice is heard, your ideas are valued, and your unique perspective fuels our collective success. As part of our global team, you'll thrive in an environment that champions curiosity, collaboration, and innovation, all while making meaningful contributions to the brands we accelerate.
Join us in shaping the future of communication and building authentic connections that matter. Whether you're solving complex problems or driving bold innovations, your growth is our success, and together, we’ll create the conversations of tomorrow.
Empower your impact at Cision. Be seen, be understood, be you.
Summary
This role is responsible for owning and growing an assigned installed customer base by driving expansion annual recurring revenue (ARR) and durable net revenue retention (NRR) within lower-complexity, higher-volume accounts. This role maximizes customer lifetime value through structured expansion selling, renewal leadership, and disciplined commercial execution, while leveraging digital and workflow-enabled engagement models rather than traditional high-touch service ownership.
What You'll Do
Own and deliver expansion ARR and renewal outcomes within assigned accounts.
Identify, qualify, and close upsell and cross-sell opportunities aligned to customer value and portfolio fit.
Lead renewal strategy and execution, ensuring retention and appropriate pricing discipline.
Manage a high-volume install base using structured outreach, automation tools, and defined engagement cadences.
Execute shorter sales cycles across transactional to moderate complexity opportunities.
Build account plans focused on wallet-share growth and product adoption.
Maintain accurate forecasting and CRM documentation for expansion and renewal pipeline.
Coordinate cross-functional engagement with CX, Product, and Solutions teams while retaining commercial ownership.
Transition accounts requiring higher complexity handling to appropriate segment leaders when applicable.
Perform other duties and responsibilities as required to support business needs.
What You'll Bring
Extensive knowledge and application of principles, theories and concepts. Complete knowledge of all job functions and the broad industry best practices, techniques and standards.
Develops solutions to complex problems where analysis of situations and/or data requires in-depth evaluation of variables. Determine the best approach to achieve results and provide suggestions to improve policies and procedures.
Work is performed independently and requires the exercise of judgment and discretion. Exercises considerable latitude in determining objectives and approaches to assignments. Work may be reviewed at a high level.
May represent the organization as primary contact on assignments and/or projects. Interacts with senior professionals and management and frequently coordinates work between departments or organizations.
Actions may impact on the organization. Failure to accomplish work will result in the inability to reach crucial organizational goals. Erroneous decisions may have a prolonged effect resulting in the expenditure of substantial resources.
What You Offer
Typical experience: 3+ years in related role or experience.
Actual experience may vary depending on role complexity, geography, and internal development opportunities or a comparable mix of training, education, and experience.
Experience in account management, commercial growth, or expansion-focused sales roles.
Demonstrated ability to manage recurring revenue relationships.
Strong discovery and value articulation skills.
Experience using CRM systems and structured sales methodologies.
Preferred Qualifications
Education: University degree preferred.
Experience managing high-volume account portfolios.
Experience in subscription-based or recurring revenue environments.
Familiarity with renewal and expansion sales frameworks.
The expected On-Target Earnings (OTE) range for this position is $73,500+ consisting of base salary and variable incentive compensation. Actual compensation will be determined based on skills, experience, market location, and business needs.
Working Conditions & Physical Demands
This position requires the ability to remain in a stationary position for extended periods and involves frequent use of a computer and other standard office equipment. It also requires effective communication in person and through digital channels, occasional movement within the workspace, and handling of light materials (typically under 10 pounds). Specific vision abilities include close vision and the ability to adjust focus. It may be performed in an office, remote, or hybrid work environment, depending on business needs and applicable work arrangements. Standard working hours apply, though flexibility may be required to accommodate deadlines or collaboration across time zones. Travel may be required depending on business needs. Reasonable accommodation(s) may be made to enable individuals with disabilities to perform the essential functions.
Cision is the global leader in consumer and media intelligence, engagement, and communication solutions. We equip PR and corporate communications, marketing, and social media professionals with the tools they need to excel in today's data driven world. Our deep expertise, exclusive data partnerships, and award-winning products, including CisionOne, Brandwatch, and PR Newswire, enable over 75,000 companies and organizations, including 84% of the Fortune 500, to see and be seen, understand and be understood by the audiences that matter most to them.
Cision is committed to fostering an inclusive environment where all employees can be their authentic selves and perform at their best. We believe diversity, equity, and inclusion is vital to driving our culture, sparking innovation and achieving long-term success. Cision is proud to have joined more than 600 companies in signing the CEO Action for Diversity & Inclusion™ pledge and named a “Top Diversity Employer” for 2021 by DiversityJobs.com.
Cision is proud to be an equal opportunity employer, seeking to create a welcoming and diverse environment. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender identity or expression, sexual orientation, national origin, genetics, disability, age, veteran status, or other protected statuses.
Cision is committed to the full inclusion of all qualified individuals. In keeping with our commitment, Cision will take the steps to assure that people with disabilities are provided reasonable accommodations. Accordingly, if reasonable accommodation is required to fully participate in the job application or interview process, to perform the essential functions of the position, and/or to receive all other benefits and privileges of employment, please contact hr.support@cision.com
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