兼职监察员，人寿保险
Sessional Ombudsman, Life Insurance
灵活、有意义的工作。在关键时刻发挥专业影响力。
在AFCA，我们的宗旨很简单：帮助澳大利亚人在金融服务业出现问题时获得公平的结果。我们正在寻找有经验的兼职仲裁员，人寿保险方向，加入我们备受推崇的决策团队，以灵活的、基于项目的合作方式开展工作。
作为兼职仲裁员，您将作为一支由资深法律专业人士组成的优秀团队的一部分，提供专业的、按需的专家意见。项目周期可以从几天到几个月不等，让您在保持生活平衡和生活方式的同时，贡献自己的专业知识。
这个机会非常适合希望在结合智力挑战、社区影响和灵活性的角色中应用丰富经验的法律专业人士。无论您是从私人执业过渡，从全职高管职位退下来，还是希望补充已有的职业组合，您都将有机会为消费者和行业带来真正的改变。
向Emma Curtis（保险首席仲裁员）汇报，您将在保险行业，特别是人寿保险和/或一般保险领域拥有丰富的高级经验。您可能是一位经验丰富的律师、法庭成员、监管者、仲裁员、高管或其它具有法律资格的专业人士，并在复杂环境中展现出良好的判断力和决策能力。
这是一个由董事会任命的为期三年的职位，可续任。
您将带来的优势：
您是一位值得信赖且有影响力的领导者，具备：
- 快速综合复杂信息并识别最关键问题的能力。
- 作出平衡、合理判断的能力。
- 能够清晰、自信且富有同理心地与各类利益相关方沟通。
- 独立和协作工作都有效率。
- 以专业和坚韧的态度处理敏感和争议性事务。
- 在处理不同观点和挑战性情况时保持公正。
最重要的是，您希望通过参与一个公平、可及且独立的争议解决服务，为社区带来有意义的结果而感到动力十足。
要成功，您需要具备：
- 法律资质和丰富的高级法律经验。
- 在保险领域，尤其是人寿保险方面有显著的专业知识。
查看英文原文
Flexible, meaningful work. Expert impact when it matters most.
At AFCA, our purpose is simple: to help Australians achieve fair outcomes when things go wrong with financial services. We're looking to appoint experienced Sessional Ombudsmen, Life Insurance to join our highly regarded decision-making team on a flexible, engagement-based arrangement.
As a Sessional Ombudsman, you'll provide specialist, on-demand expertise as part of a talented panel of senior legal professionals. Engagements can range from a few days to several months, offering you the flexibility to contribute your expertise while maintaining the balance and lifestyle that matter to you.
This opportunity is ideal for accomplished legal professionals who are looking to apply their extensive experience in a role that combines intellectual challenge, community impact and flexibility. Whether you're transitioning from private practice, stepping back from a full-time executive role, or seeking to complement an established portfolio career, you'll have the opportunity to make a genuine difference to consumers and industry alike.
Reporting to Emma Curtis, Lead Ombudsman Insurance, you'll bring significant senior-level experience in the insurance sector, particularly within life insurance and/or general insurance. You may be a highly experienced lawyer, tribunal member, regulator, ombudsman, executive leader or other legally qualified professional with a proven history of sound judgment and decision-making in complex environments.
This is a board-appointed role for a 3 year term, subject to re-appointment.
What you'll bring
You are a trusted and credible leader who:
- Quickly synthesises complex information and identifies the issues that matter most.
- Exercises sound judgment and delivers balanced, well-reasoned decisions.
- Communicates with clarity, confidence and empathy across a broad range of stakeholders.
- Works effectively both independently and collaboratively.
- Navigates sensitive and contentious matters with professionalism and resilience.
- Maintains impartiality while dealing with competing perspectives and challenging situations.
Most importantly, you are motivated by the opportunity to contribute to a fair, accessible and independent dispute resolution service that delivers meaningful outcomes for the community.
To be successful, you'll have:
- Legal qualifications and substantial senior-level legal experience.
- Significant expertise within insurance, particularly life insurance and/or general insurance.
- A demonstrated track record of achievement within a law firm, tribunal, external dispute resolution scheme, regulatory agency, insurer or related organisation.
- Exceptional analytical, decision-making and stakeholder management skills.
- The ability to maintain independence and impartiality in all matters.
Please note that your business or professional dealings within the past three years must not give rise to any reasonable perception of bias in favour of consumers or financial firms.
To apply
If you’re passionate about fairness and believe your skills align with this role, we encourage you to apply even if you don’t meet every single criterion.
We welcome applications from people of all backgrounds, cultures, abilities, sexual orientations, and gender identities. If you require any accessibility support during the recruitment process, please reach out to our team at .
We believe fairness starts with people. That’s why we don’t use AI or automated tools to screen candidates. As a result, our processes may take a little longer, and we thank you for your patience.
About AFCA
The Australian Financial Complaints Authority (AFCA) was established in 2018 as a private not-for-profit ombudsman service providing free, fair and independent help with financial disputes. The original team has grown to over 1600 dedicated professionals. Since 2018, AFCA has received more than 634,000 complaints, helping to secure $2.1 billion in compensation for consumers.
AFCA is a 2026 Circle Back Initiative Employer - we are committed to responding to every applicant.
Fairness feels good
Make a real impact at AFCA. Where fairness drives every decision. Help us deliver world-class, independent complaints resolution for Australians. As a not-for-profit and progressive financial ombudsman, we’re championing positive change. Achieving our purpose takes progressive thinking, accountability and resilience. At AFCA, our inclusive leadership values every voice. We offer our people flexible work options, thoughtful benefits and opportunities to deepen expertise. Flourish in a diverse, caring culture. Feel the difference of belonging to an organisation intentionally designed to put people first.
Originally posted on Himalayas