社交媒体负责人（远程葡萄牙、爱尔兰或罗马尼亚）
Operations Lead - Social Media (Remote in Portugal, Ireland or Romania )
about the role
Job Title: Operations Lead -
Location:Remote based in Portugal Ireland or Romania
Terms:Permanent Contract / Full-Time 40h weekly
Schedule: Monday to Friday, 8h rotation shifts (between 8am and 8pm ). Occasional weekends may be included
Role Overview:
The Operations Lead – is responsible for leading the delivery, performance, and strategic direction of Social Media operations while ensuring alignment with broader marketing and business objectives.
Key Responsibilities:
Operational Leadership & Delivery:
- Own end-to-end delivery of Social Media operations and ensure KPIs and SLAs are met.
- Act as the key point of contact for clients and stakeholders.
- Manage day-to-day operations, resourcing, and workload planning.
- Oversee escalation management and resolution.
- Identify and manage risk – including brand risk management
Social Media Management & Analytics:
· Monitor responses to comments, messages and mentions to foster community engagement and enhance member experience
- Ensure all responses are on brand and in line with company values and goals
- Manage social media crises and support with de-escalations.
- Manage social media tools and platforms used for scheduling, listening and analytics
- Stay up to date with social media trends, algorithm changes and best practices
- Develop and implement social media strategies aligned with business goals
- Analyze current marketing efforts to pinpoint weaknesses and make improvements
- Implementation of operational efficiencies and deployment of industry best practices to improve client outcomes and service effectiveness.
Team Leadership & Development:
· Lead and develop a team of Social Care Team Managers and Social Care Representatives
- Conduct performance reviews and ongoing coaching
- Foster a culture of collaboration and continuous improvement
Client & Stakeholder Management:
· Build strong client relationships and act as a trusted advisor.
- Produce regular business reviews (weekly, monthly, and quarterly review) with insights and recommendations.
- Deliver presentations and performance updates.
- Ensure client satisfaction and alignment.
- Proactively identifying opportunities for service enhancement
- Translating client objectives into operational actions
your profile
To thrive in this role, you should possess the following qualifications and attributes:
- 5+ years in operations or social media leadership roles.
- Experience managing teams in BPO or social media environments
- Familiar with Social media tools (e.g., Sprinklr, Nectar, Hootsuite) and Analytics platforms
- Understanding of social media KPIs; Assist with tracking and interpreting metrics to enhance user engagement, suggest content optimization
- Competent in providing high-level support to both team members and customers
- Can demonstrate high levels of initiative with the ability to plan and prioritise tasks
- You are proven to be organised, methodical and rigorous.
- Have a growth mindset and are a proactive, self-motivated individual
- Have remote working experience and capabilities.
- English Proficiency & Comprehension (spoken and written)
why us?
- Fully Remote work from home role based in Portugal , Ireland or Romania
- A competitive salary
- Equipment provided
- Home office allowance
- Online Gym and Wellbeing Studio
- The opportunity for professional growth
- Fun company events and team outings
- Autonomy and Responsibility
OTO1
Originally posted on Himalayas