客户账户经理
Client Account Manager
BlackCloak的使命是保护企业高管和高知名度个人在私人生活中的安全，降低对他们的家庭、公司、声誉和财务的风险。我们保护客户数字生活免受黑客攻击、隐私泄露和身份盗窃的威胁。如果你热衷于帮助他人保护安全，那么继续阅读——这可能是你下一个重要的机会。
作为客户账户经理，你将负责维护并拓展与企业客户的业务关系。直接向营收副总裁汇报，并与客户成功团队紧密合作，你将确保客户从BlackCloak获得最大价值，每年续约，并在现有客户中寻找增长机会。
你应该是一个喜欢建立新关系并长期维护的人。你将具备战略思维——在每个分配的客户账户中，明确关键人物、决策影响者、决策者以及采购人员和流程，确保他们都能看到与BlackCloak合作的价值。你也将成为客户以及内部客户成功、销售和市场团队的可信赖顾问。
你将负责：
· 与各行业的关键客户保持联系
· 通过定期接触创造附加价值
· 撰写关于使用情况和附加价值故事的有力报告
· 与客户成功团队合作，提供卓越的企业和个人客户体验
· 在现有客户中进行研究并建立新关系，包括与高管利益相关者建立联系
· 与BlackCloak高管团队成员合作——确保每位客户都能与我们的高级管理层建立联系
· 实现年度经常性收入（ARR）目标
· 制定策略并采取必要行动以保持行业领先的续约率，按时完成
· 达到并超越交叉销售目标
· 提供公司内部及客户账户的报告和洞察，确保所有人都能看到项目的价值和成功
· 准备并提交持续的客户续约和收入扩展预测
· 与客户经理并肩工作，引入新企业客户，确保无缝的入职流程和过渡到客户经理
· 提供每周的使用情况报告给内部
· 按需每月或每季度向客户报告，或每周报告
你要成功需要：
· 5年以上经验
查看英文原文
BlackCloak’s mission is to protect corporate executives and high-profile individuals in their personal lives, mitigating risks to their families, companies, reputation, and finances. We defend our clients’ digital lives from hackers, privacy leaks, and identity theft. If you are passionate about helping to protect others, then keep reading - this may be your next great opportunity.
As a Client Account Manager, you’ll be responsible for maintaining and growing business relationships with corporate clients. Reporting directly to the VP of Revenue and working closely with Client Success, you will ensure clients are attaining maximum value from BlackCloak, renewing their relationship with BlackCloak every year, and scouting opportunities for growth within established accounts.
You should be the type of person who enjoys creating new relationships and fostering them over time. You will have a strategic mind - mapping out the champions, decision influencers, decision makers, and procurement personnel and processes within each of your assigned accounts - focused on making sure they all see value in their partnership with BlackCloak. You will be a trusted advisor to your clients as well as to your internal teammates in client success, sales, and marketing.
What you will do
·
Manage relationships with key clients across industries
- Create value-add through regular touchpoints
- Craft compelling reports on utilization and value-add stories
- Partner with the Client Success Team to deliver exceptional corporate and individual client engagement
- Research and build new relationships within existing accounts, including with executive stakeholders
- Collaborate with members of the BlackCloak Executive team - making sure every client has connections with our senior leadership team
- Achieve ARR goals
- Create strategies and take necessary actions for maintaining industry-best renewal rates, on-time
- Meet and exceed upsell targets
- Provide reporting and insights both across the company and your accounts to ensure all see the value and success of the program
- Prepare and deliver ongoing account renewal and revenue expansion forecasts
- Work side-by-side with account executives, bringing in new corporate clients to ensure a seamless onboarding process and transition to account manager
- Provide weekly utilization reports internally
- Report to clients monthly and quarterly, or weekly, as required.
What you need to be successful
- 5+ years experience in software and/or SaaS sales to large enterprises
- BA/BS or equivalent combination of education and experience
- Track record of success consistently exceeding sales goals
- Ability to travel within the United States
- Experience with information security and online privacy a plus
About BlackCloak
BlackCloak is an extremely fast-growing company in an entirely new product category. We have amazing product fit validated by industry awards and an impressive client base of Fortune 500 companies across all industries.
BlackCloak offers a competitive salary, exceptional benefits, and a dynamic work environment. Below is a quick summary of BlackCloak’s generous benefits package for full-time employees includes:
- 100% Remote Company, within the USA
- Comprehensive Medical, Dental, and Vision plans with a 100% employer-paid monthly premium option for employees & 50% employer-paid monthly premiums for dependents.
- Health Savings Account with company contribution for eligible medical plans.
- Flexible Vacation Plan
- 10 Paid Company Holidays
- 100% employer-paid Life, AD&D and Short- and Long-Term Disability Insurance
- 401k with Traditional and Roth options, including employer match.
- Company Equity
- Paid Parental and Pregnancy Recovery Leave
- Company and team off-sites and virtual events throughout the year
- Home office stipend
We are an equal opportunity employer. We do not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity, marital status, age, disability, national or ethnic origin, military service status, citizenship, or other protected characteristic.
Learn More about Us
Website:
LinkedIn: /blackcloak
Twitter: @BlackCloakCyber
White Paper:
#liremote
Originally posted on Himalayas