客户服务代表（阿拉伯语和英语）
Customer Service Representative (Arabic & English)
Binance 是一个领先的全球区块链生态系统，是交易量和注册用户最多的加密货币交易所。我们凭借行业领先的安全性、用户资金透明度、交易引擎速度、深度流动性以及无与伦比的数字资产产品组合，赢得了全球 100 多个国家 3 亿多用户的信任。Binance 的服务涵盖交易和金融、教育、研究、支付、机构服务、Web3 功能等。我们利用数字资产和区块链的力量，构建一个包容性的金融生态系统，以推进货币自由并改善全球人们的金融可及性。
关于团队
加入 Binance 客户服务团队，成为面向客户业务职能的一部分，我们优先考虑卓越的支持。我们的目标是打造一个平台，让用户获得高质量的快速响应和准确的信息。我们的支持通过工单系统和实时聊天进行，处理客户查询、投诉以及我们世界级加密货币交易平台的身份审核流程。我们寻找富有同理心、善于沟通且具备解决问题能力的人，他们能够为客户发声并收集有价值的反馈。加入我们，帮助确保卓越的服务标准和高客户满意度。
职责
- 处理大量实时聊天和其他在线工具
- 提供准确、有效且全面的信息
- 遵循沟通流程、指南和政策
- 与其他业务部门协作，准确记录客户请求
- 管理投诉，及时提供合适的解决方案和选项；跟进以确保解决
- 尽力与客户建立更深入的互动
要求
- 至少 1 年客户服务经验，金融或电商行业优先
- 大学本科及以上学历
- 阿拉伯语母语级流利，高级英语为必备条件，以支持本岗位的用户
- 有跨职能支持经验者优先
- 高度诚实正直；积极主动、细致严谨；有责任感和团队精神
- 能在压力下工作，具备良好的沟通能力并致力于超越期望
- 对客户服务行业充满热情，能接受不同工作班次
- 对加密货币行业持积极态度
为什么选择 Binance
• 与世界一起塑造未来
查看英文原文
Binance is a leading global blockchain ecosystem behind the world’s largest cryptocurrency exchange by trading volume and registered users. We are trusted by 300+ million people in 100+ countries for our industry-leading security, user fund transparency, trading engine speed, deep liquidity, and an unmatched portfolio of digital-asset products. Binance offerings range from trading and finance to education, research, payments, institutional services, Web3 features, and more. We leverage the power of digital assets and blockchain to build an inclusive financial ecosystem to advance the freedom of money and improve financial access for people around the world.
About the team
Join Binance's Customer Service team and be a part of a client-facing business function where exceptional support is our priority. We aim to create a platform where users receive top-quality assistance with fast response times and accurate information. Our support is provided via ticketing systems and live chat, handling customer queries, complaints, and identification approval processes for our world-class cryptocurrency exchange platform. We seek empathetic, communicative, and problem-solving individuals who can advocate for our customers and gather valuable feedback. Join us and help ensure exceptional service standards and high customer satisfaction.
Responsibilities
- Handle high volume live chat and other online tools
- Provide accurate, valid and comprehensive information
- Follow communication procedures, guidelines, and policies
- Support other business units with customer liaison, accurately document customer requests
- Manage complaints, provide proper solutions and options within the time limits; follow up to secure resolution
- Go the extra mile to engage customers
Requirements
- Minimum 1 year experience in customer service, preferably in finance or E-commerce industry
- College degree or above
- Native-level fluency in Arabic, and advanced English is mandatory to support our users in this role
- Previous experience with cross-functional support will be advantageous
- High level of honesty and integrity; Proactive and meticulous; Have a sense of responsibility and spirit of as a team
- Ability to work under pressure, strong communication skills and aim to exceed beyond expectations
- Passionate for the customer service industry and can accept to work under different work shifts
- Positive about the crypto industry
Why Binance
• Shape the future with the world’s leading blockchain ecosystem
• Collaborate with world-class talent in a user-centric global organization with a flat structure
• Tackle unique, fast-paced projects with autonomy in an innovative environment
• Thrive in a results-driven workplace with opportunities for career growth and continuous learning
• Competitive salary and company benefits
• Work-from-home arrangement (the arrangement may vary depending on the work nature of the business team)
Binance is committed to being an equal opportunity employer. We believe that having a diverse workforce is fundamental to our success.
By submitting a job application, you confirm that you have read and agree to our Candidate Privacy Notice.
Originally posted on Himalayas