Floating Medical Office Customer Service (LATAM only)
只有拉塔姆 （西班牙语和英语）的候选人。随着假期，病假，辞职，工作负载增加或其他意外缺席情况而出现人员差距时，浮动医疗办公室客户服务的位置为不同医疗实践提供临时行政覆盖。与专门专注于单个客户的助理不同，浮动助理必须能够快速适应不同的供应商，工作流程，软件系统和运营协议，同时保持服务质量并尽可能减少对客户的干扰。该位置遵循快速部署模式，这意味着浮动助手不会永久分配给固定组客户。责任：在医疗保健机构的职责和工作流程，各个医疗机构所需的工作要求。这些职责可能包括：·遵循约会安排规则和提供商偏好；·支持保险工作流程；·协助推程序；·支持事先授权程序；·遵守患者通信协议和电话脚本；·遵循建立升级程序；·维护内部文件标准；·导航电子医学记录 (EMR) 系统。· 审查和遵循客户特定的文件和标准操作程序 (SOP). · 每天进行运行过程和检查列表。·适应不同的医疗实践，工作流程，软件系统和操作协议。要求。·必须拥有自己的设备和耳机 ·至少100MB 高速互联网连接。·与美国医疗机构合作的前经验以及 HIPPAA 法规知识。·能够快速适应不同医疗实习，提供商，工作流动和操作协议；·不断学习和转变不同的客户环境之间的能力。· 了解和导航不同的电子医疗记录 (EMR) 系统和软件平台的能力。· 了解并遵循实践特定的规则，保险工作流程，推过程，先前授权程序和患者通信协议的能力。· 在电话脚本，升级程序和内部文档标准上进行监测和遵守能力。· 审查和遵循标准操作程序 (SOP),运营 g
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This is a remote position.
Only LATAM-based candidates (bilingual in Spanish and English)
The Floating Medical Office Customer Serviceposition provides temporary administrative coverage to different medical practices when staffing gaps occur due to vacations, sick leave, resignations, increased workload, or other unexpected absences.Unlike an assistant dedicated to a single client, the floating assistant must be able to quickly adapt to different providers, workflows, software systems, and operational protocols while maintaining service quality and minimizing disruption to the client.The position follows a rapid deployment model, meaning the floating assistant is not permanently assigned to a fixed group of clients. Instead, onboarding is provided when coverage is required for a specific medical practice.
ResponsibilitiesResponsibilities will depend on the workflows and operational requirements of each assigned medical practice and may include:
· Following appointment scheduling rules and provider preferences.
- Supporting insurance workflows.
- Assisting with referral processes.
- Supporting prior authorization procedures.
- Following patient communication protocols and telephone scripts.
- Following established escalation procedures.
- Maintaining internal documentation standards.
- Navigating Electronic Medical Record (EMR) systems.
- Reviewing and following client-specific documentation and Standard Operating Procedures (SOPs).
- Following daily operational processes and checklists.
- Adapting to different medical practices, workflows, software systems, and operational protocols.
Requirements
- Must have your own device and headset
- High-speed internet connection of at least 100 MB.
- Previous experience working with U.S.-based medical offices and knowledge of HIPAA regulations.
- Ability to quickly adapt to different medical practices, providers, workflows, and operational protocols.
- Ability to continuously learn and transition between different client environments.
- Ability to learn and navigate different Electronic Medical Record (EMR) systems and software platforms.
- Ability to understand and follow practice-specific scheduling rules, insurance workflows, referral processes, prior authorization procedures, and patient communication protocols.
- Ability to follow telephone scripts, escalation procedures, and internal documentation standards.
- Ability to review and follow Standard Operating Procedures (SOPs), operational guides, and daily checklists.
- Ability to work effectively following an accelerated onboarding process for each new assignment.
- Previous experience with medical offices is preferred.
SystemsMedical practices may use different software platforms, including:
· Athenahealth
- eClinicalWorks
- Nextech
- HealthArc
- EMA
- Other proprietary systems
The position requires the ability to understand not only the software used by each practice, but also the operational processes and procedures established by that particular medical office.
Assignment and Onboarding ModelWhen coverage is required:
· A client reports an upcoming absence or unexpected staffing need.
- A floating assistant is assigned.
- The assistant receives an accelerated onboarding.
- The assistant reviews the client's documentation.
- The assistant begins providing temporary coverage until the assigned employee returns.
Because medical offices may operate differently, each assignment may require adaptation to new workflows, provider preferences, software systems, and operational procedures.Comprehensive client documentation, structured onboarding, and ongoing support during the initial stages of each assignment are key components of the floating coverage model.
Originally posted on Himalayas