Regional Account Manager - Midwest
在 Koalafi,我们相信没有人需要暂停重要购买的世界。这就是为什么我们正在让更多的人更容易随着时间推移付费进行大型购买。全国各地的零售商依赖于我们提供灵活的租融资给他们的非首发消费者，同时增加销量和增强客户忠诚度。他们的2M+客户喜欢我们，因为我们为他们提供了一个灵活的方式来支付并使他们有机会提高信贷。我们的200多个 Koalafi 团队成员享受激励和挑战性的工作，以加速他们的职业生涯。你想了解更多关于我们如何改变融资经验并加入我们的团队？**关于机会**区域账户经理的主要职能是通过有效管理现有商人合作伙伴关系来推动资金量增长。在这个角色中，你将监督与商人的日常互动，确保一致和特殊的服务体验，同时确定在店面扩展业务的机遇。你将负责培训商家提供产品，解决运营需求和执行增长策略。作为主要接触点，你将建立与商人合作者密切的关系，并与内部团队协作，以实现帐户目标并最大限度地提高资金量。我们正在招聘一个职位，欢迎位于中西部的候选人 **What Youll Do** - **Field Visits & Relationship Building**:定期访问你所在地区的商店地点，通过获得对其需求，挑战和机遇的第一手见解建立和维持强大的关系。- **Relationship Management**:作为你分配的商店的主要联系点，确保每个商家都得到顶级服务和支持。- ** Issue Resolution**:积极解决商业合作伙伴提出的运营问题并解决它们，确保及时有效的解决方案。- **Performance Monitoring**: 监测和报告每个商店的关键绩效指标 (KPIs).定期向商业合作伙伴及内部合作伙伴提供有关衡量标准和整体表现的更新。- **登录与培训**:在与 NAM 协作下，领导新商业合作关系的登录过程，确保商家拥有成功知识和工具。
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At Koalafi, we believe in a world where no one has to put an important purchase on hold. That’s why we’re making it easier for more people to pay for big purchases over time.
Retailers across the country rely on us to offer flexible lease-to-own financing to their non-prime consumers, while increasing sales and strengthening customer loyalty. Their 2M+ customers love us because we provide a flexible way for them to make payments and give them an opportunity to improve their credit. Our 200+ Koalafi teammates enjoy inspiring and challenging work that accelerates their careers.
Interested in learning more about how we’re transforming the financing experience and joining our team?
**About the Opportunity**
The primary function of the Regional Account Manager is to drive funding volume growth through effective management of our existing merchant partnerships. In this role, you will oversee day-to-day interactions with merchants, ensuring a consistent and exceptional service experience while identifying opportunities to expand business at the store level.
You will be responsible for training merchants on product offerings, addressing operational needs, and executing growth strategies. As the main point of contact, you will build strong relationships with merchant partners and collaborate with internal teams to achieve account objectives and maximize funding volume.
We are hiring for one position and welcome candidates located in the Midwest
**What You’ll Do**
- **Field Visits & Relationship Building**:
Conduct regular visits to merchant locations within your territory, building and maintaining strong relationships by gaining firsthand insight into their needs, challenges, and opportunities.
- **Relationship Management**:
Serve as the main point of contact for your assigned stores, ensuring that every merchant receives top-tier service and support.
- **Issue Resolution**:
Proactively address and resolve operational concerns raised by merchant partners, ensuring timely and effective solutions.
- **Performance Monitoring**:
Track and report key performance indicators (KPIs) for each store. Provide regular updates to both merchant partners and internal partners on metrics and overall performance.
- **Onboarding & Training**:
Lead the onboarding process for new merchant partnerships in collaboration with the NAM, ensuring merchants are equipped with the knowledge and tools to succeed. Provide both group and one-on-one training on products, services, and processes.
- **Growth Identification**:
Identify and communicate potential business growth opportunities at the store level, sharing insights with both merchants and internal teams.
- **Territory Management**:
Partner with the National Account Manager (NAM) to develop and execute a strategic territory plan that aligns on key account needs—including marketing initiatives, system integrations, risk management, and prioritized coverage of high-potential, underperforming, and new stores.
**About You**
- 3+ years proven experience in account management or a similar role
- Strong communication and interpersonal skills
- Ability to analyze metrics and drive actionable insights
- Problem-solving aptitude and ability to resolve conflicts quickly
- Experience in a customer-facing role, ideally in the retail or service sector
- Willingness to travel regularly
- Valid Drivers License is required
- Bilingual in spanish preferred
_NOTE: The full-time annual year-one on-target compensation (base salary + commission) for this role is $ 90,000-$120,000+. The commission is uncapped._
**Why choose Koalafi:** A career at Koalafi means opportunities to tackle exciting challenges every single day. We take pride in a culture of innovation, trust, and ownership. You'll get outside your comfort zone, build meaningful relationships, and most of all, take charge of projects that ultimately help people get the things they need most.
**Benefits:**
At Koalafi, you will have a direct impact on our products and help shape the company’s success. We offer competitive compensation & benefits packages to keep you at your best:
- Comprehensive medical, dental, and vision coverage
- 20 PTO days + 11 paid holidays
- 401(k) retirement with company matching
- Student Loan & Tuition Reimbursement
- Commuter assistance
- Parental leave (maternal + paternal)
- Inclusion and Associate Engagement Programs
**Who we are & what we value:**
- We focus on what’s most important
- We set clear expectations and deliver
- We embrace challenges to reach our full potential
- We ask, “How can this be better?”
- We move fast together