患者服务代表
Patient Services Representative
必须是佛罗里达州居民才能申请
我们是谁？
Defy Medical 是一家位于坦帕的高端医疗服务机构，通过我们的远程医疗服务平台在全国范围内提供服务。我们在预防性和恢复性治疗领域迅速发展，提供专业且个性化的服务。Defy 致力于通过整个过程保持最高水平的护理来改善患者的生活。
我们正在寻找谁？
Defy Medical 正在寻找一名患者服务代表加入我们不断壮大的团队。患者服务团队在患者护理计划中起着关键作用。通过耐心、诚信、教育和理解，患者服务代表将引导我们的患者感觉更好并改善他们的生活。
Defy Medical 的患者服务代表外向且喜欢帮助他人。他们能够快速适应并学习新的计算机程序。多任务处理、沟通和批判性思维是患者服务代表的核心素质。客户服务是这个职位成功的关键要素。
职责
- 与组织内的客户、医疗助理和护士进行沟通。
- 按照 HIPAA 规定维护客户和员工的隐私。
- 向患者解释治疗程序并提供后续教育。
- 接听多线路电话系统并安排预约或转接至相应部门。
- 处理大量来电
- 查看语音邮件并回拨客户电话
- 每天与患者、供应商和同事保持电子邮件沟通
- 组织并保持工作区域、物资和设备的整洁
- 提供客户服务并运用解决问题的技能处理客户投诉，并跟进以确保满意度
- 职责、责任和活动可能会随时更改，无需通知
资格
- 1 年以上医疗行业经验优先
- 高中文凭（医疗相关副学士学位优先）
- 能够执行主动倾听和解决问题的技能，以提供卓越的客户服务。
- 优秀的人际关系技能，能够与不同层级的个体合作。
- 优秀的书面和口头沟通能力，包括电话和电子邮件礼仪。
- 能够有效学习和使用多个计算机程序。
- 能够优先处理任务并同时处理多项任务。
可选班次
· 周一至周五 12:15pm-9:00pm（有两个班次可供选择）
查看英文原文
Must be a Florida resident to apply
Who Are We?
Defy Medical is a concierge medical clinic that is based in Tampa and remotely throughout the country with our telehealth services. We are quickly growing in our field with specialized and individualized preventative and restorative therapies. Defy is committed to improving the lives of our patients while maintaining the highest level of care through the process.
What Are We Looking For?
Defy Medical is looking for a Patient Services Representative to add to our growing team. The Patient Services Team plays a pivotal role in the patient care plan. Through patience, integrity, education, and understanding a Patient Services Representative will guide our patients to feeling better and improving their lives.
A Patient Services Representative at Defy Medical is outgoing and enjoys helping people. They can adapt and learn new computer programs quickly. Multitasking, communication, and critical thinking are pillars for a Patient Services Representative. Customer service is the key element to being successful in this role.
Responsibilities
- Communicating with clients, medical assistants, and nurses within the organization.
- Maintain client and employee privacy in accordance with HIPAA regulations.
- Explaining treatment procedures to patients and providing follow up education
- Answer multi-line phone system and take appointments or direct calls to the appropriate department.
- Answer high volume of incoming calls
- Check voicemails and return customer calls
- Maintain email communication with patients, vendors and co-workers daily
- Organize and maintain cleanliness of working areas, supplies, and equipment
- Provide customer service and apply problem solving skills to client complaints and provide follow up to ensure satisfaction
- Duties, responsibilities, and activities may change at any time with or without notice
Qualifications
- 1 + years in healthcare preferred
- High School Diploma (associates in healthcare preferred)
- Ability to execute active listening and problem-solving skills to provide exceptional customer service.
- Excellent inter-personal relationship skills and the ability to work with individuals of all levels.
- Excellent written and verbal communication skills including phone and e-mail etiquette.
- Ability to effectively learn and utilize multiple computer programs.
- Ability to prioritize and multi-task.
Shifts Available
· Monday-Friday 12:15pm-9:00pm (2 shifts available)
Compensation
· $17.50/hour (not negotiable)
Benefits
- PTO
- Paid Holidays
- Medical
- Dental
- Health insurance
- Employee Discount on services
*Benefits are subject to change at any time
Salary: $17.50Originally posted on Himalayas