客户经理

Who We’re Looking For
At ScalePad, we hire thoughtful builders who want their work to matter. Our roles are designed for people who thrive on driving impact, see ambiguity as an opportunity, and believe that raising the bar is a team sport.
We don’t bring people in to run playbooks. We hire people who want to rewrite them. And in this role, you’ll get to do that, while shaping the future of managed services for our global partners. (That’s what we call our customers.)
What is ScalePad

At ScalePad, we’re building more than software; we’re building confidence and clarity for the people who manage the technology businesses rely on every day.
Our mission:help MSPs evolve into MVPs (their clients’ most valuable partner).Our tools turn them from reactive service providers into strategic advisors through a consistent, scalable Customer Success motion.
Our product suite unifies risk insights, client planning, and service delivery so MSPs can have smarter conversations, show clients their value, and grow their revenue.
But our purpose goes beyond our software. We’re creating a workplace where curious, growth-minded people can do their best work, where ideas are valued, progress is shared, and everyone belongs.
Together, we’re creating a future where MSPs don’t just keep businesses running, they help them thrive. We believe that when our partners succeed, we all do.
With offices in Vancouver, Toronto, and Phoenix and a global-first mindset. ScalePad has grown into a category leader trusted by 12,000+ partners across 60+ countries. We’ve been recognized for our products and corporate culture by MSP Today, G2, and Great Place to Work™, to name a few.
About the Role
Lead the sales journey for our clients by building strong partnerships, understanding their needs, and showcasing the value of ScalePad’s innovative solutions. You’ll receive the training and support needed to master our products and confidently demonstrate their capabilities. With your sharp market insight and go-to-market instincts, you’ll excel in our fast-paced, entrepreneurial environment. A self-starter with a creative edge, you balance priorities with empathy and serve as ScalePad’s voice to the world- driving growth and elevating MSP solutions on a global stage.
What you’ll own
Get ready to go beyond order-taking. Your strategic responsibilities include:

• Lead the complete sales process, from initial engagement, sales demo and strategic consultation with prospects and core partners to understanding their unique needs, articulating the value proposition of ScalePad, and ultimately closing deals. Your ability to navigate this cycle efficiently and effectively will be key to our continued success.

• Serve as the face of ScalePad to our prospects and core partners, acting as a trusted advisor and educating them on the full suite of sales resources available. Demonstrate how our solutions can address their needs now and in the future to support their business growth and client success.

• Stay ahead of the curve in the fast-paced world of MSPs by maintaining a deep knowledge base of market behaviour and trends. Anticipate partner needs and tailor your approach accordingly.

• Utilize exceptional communication skills, both written and verbal, to articulate complex ideas clearly and persuasively. Listen with empathy and understanding, becoming a trusted advisor and advocate for our partners.

• Play a crucial role in contributing operationally to the growth and success of our company. Provide insights and feedback to shape strategies, processes, and product offerings, ensuring we remain at the forefront of innovation in the MSP space.

• Maintain accurate and up-to-date records in CRM software, leveraging insights to optimize outreach strategies and meet or exceed sales targets.

• Provide feedback to internal teams on product enhancements, process improvements, and market insights to ensure we remain innovative and competitive.

• Drive revenue growth within our existing partner base by identifying and executing strategic cross-sell opportunities among partners already leveraging at least one ScalePad solution.

• Engage partners through proactive outreach, tailored consultations, and value-driven conversations to uncover additional needs, position complementary offerings, and expand account footprint.

What we’re looking for
We care about what you can do more than where you’ve done it. However, experience in the following areas will help you hit the ground running in this role:

• 2+ years of successful SaaS or B2B experience in a business development or sales rolewhere you learned and applied in depth industry product knowledge to consult on the needs of the client.

• We would love to know if you have experience in the MSP space or selling to IT decision-makers. If you do not yet have experience with IT or MSP, tell us why you are interested in ScalePad and the MSP space now.

• You can discuss a past demonstrated ability to succeed with a plan which may have included strategies to position and advise on new products or new features within existing products.

• You can share a process or methodology you have learned to support your clients experience in evaluating and selecting a service or product based solution.

• Metrics-driven mindset with expertise in pipeline management, conversion tracking, and leveraging CRM systems like Hubspot or SFDC to manage and communicate your potential results and forecast.

• Proven success in fast-paced, dynamic, and entrepreneurial environments, balancing multiple priorities with precision and empathy.

• Self-starter with excellent communication skills, both written and verbal, adept at building rapport with partners, colleagues, and managers.

• You actively use AI tools in your sales workflow— for account research, personalized outreach, deal strategy, and pipeline management — and can point to specific ways it improves your performance. (Non-negotiable)

Perks
ScalePad offers our employees a blend of purpose, growth, and genuinely great perks.

• Everyone's an owner. Share in our success through our Employee Stock Ownership Plan (ESOP) and 401(k) matching.

• Support for growing families. Parental leave programs are in place to support you and your family when it matters most.

• Structured mentorship with builders. Join opt-in mentorship programs and learn directly from founders and senior leaders who've scaled multiple SaaS ventures and spent decades in the MSP industry.

• Invest in your growth every year. Access an annual professional development budget to level up your skills, your career, and your impact.

• Set yourself up with great tools. Work with brand new, top-of-the-line hardware and equipment so you can do your best work, whether you're at home or in one of our hubs.

• Modern ways of working. Roles at ScalePad are structured as remote or hybrid, with hub locations in Vancouver, Toronto, and Phoenix. Specific work models are outlined in each posting.

• Support for hybrid life. Receive a monthly stipend to help you create an effective hybrid or remote work environment.

• Well-being and time to recharge. Take care of yourself and your family with comprehensive health and dental coverage.

Before You Apply
This is a full-time role for those who are eligible to work in Canada or the United States. We thank all applicants for taking the time to apply, but only candidates who make it to the next stage will be contacted.
Note on AI Use: ScalePad uses AI technology to support certain administrative aspects of our hiring process, such as transcription, note-taking, and interview documentation. These tools are strictly used to assist our team and have no influence on candidate evaluation or hiring decisions.
No recruiters, please.
Originally posted on Himalayas