BluCar - 发布CSR请求
BluCar - Call For Release CSR
Copart, Inc. 是一家技术领先企业，也是全球领先的在线车辆拍卖平台，拥有超过200家设施遍布全球，Copart 将车辆卖家与分布在190多个国家的75万多名买家联系起来。我们相信每天、每个地方都能提供无与伦比的体验，这由我们的员工、流程和技术驱动。
BluCar- 释放请求（CFR）客户服务中心代表（CSR）
BluCar CFR CSR 将通过电话、电子邮件和系统更新在钣金店、扣押设施、外部合作伙伴以及内部合作伙伴之间进行沟通。目标是获得由 BluCar 客户在美国分配给 Copart 的车辆运输释放。
BluCar CFR CSR 会维护特定的 KPI 和目标，按日/周/月设定通话次数。其他指标包括通话时长、非通话/系统清除次数、可提取车辆的百分比等。他们将为内部和外部合作伙伴提供卓越的体验和接待服务，以根据客户 SLA 获得释放。
BluCar CFR CSR 是公司的形象代表，因为他们通常是客户与 Copart 的首次接触。通过深入了解 Copart 的实践，CSR 提供有助于实现独特客户服务体验的解决方案。
内部申请人请务必告知您的直接经理您对该职位感兴趣！
工作职责：
- 管理与钣金店、扣押设施、抵押权人、租车公司、车队运营商和内部利益相关者的外呼和内呼沟通，以获得车辆释放授权。
- 协调由 BluCar 客户分配给 Copart 的车辆释放流程，确保及时运输准备就绪。
- 通过系统更新、电子邮件通信和通话记录保持准确且详细的记录。
- 达成并实现与车辆释放和提取相关的每日和每周关键绩效指标（KPI）。
- 为内部和外部合作伙伴提供卓越的客户服务，同时解决与释放相关的问题和查询。
- 通过加快释放批准和减少延误来确保符合客户服务水平协议（SLA）。
- 调查并解决导致车辆释放延迟的障碍，向所有相关方传达状态更新。
- 利用对公司政策、流程和系统的了解来识别解决方案
查看英文原文
Copart, Inc. a technology leader and the premier online vehicle auction platform globally, with over 200 facilities located across the world, Copart links vehicle sellers to more than 750,000 buyers in over 190 countries. We believe in providing an unmatched experience, every day and everywhere, driven by our people, processes, and technology.
BluCar- Call For Release (CFR) Customer Service Representative (CSR)
The BluCar CFR CSR will facilitate communication via phone calls, email and system updates between body shops, impound facilities, external partners, as well as internal partners. The objective is obtain a vehicle release for transportation on units assigned to Copa rt by BluCar customers across the US.
ABluCarCFR CSR willmaintainspecificKPls andgoalssetdaily/weekly/monthlyforcalls made. Other metrics will include time spent in calls, non-call/system clears, percentage of units released for pickup, etc. They will provide exceptional experience and hospitality for both internal and external partners with the goal of obtaining releases for units according to client SLAs.
The BluCar CFR CSR is the face of the Company as they are often the first interaction our customers have with Copa rt. Through a thorough understanding of Copa rt practices, the CSR offers solutions that aid and facilitate a unique customer service experience.
Internal Applicants make sure you inform your direct manager you are interested in this role!
Job Duties:
- Manage outbound and inbound communications with body shops, impound facilities, lien holders, rental companies, fleet operators, and internal stakeholders to secure vehicle release authorizations.
- Coordinated release processes for vehicles assigned to Copa rt by BluCar customers, ensuring timely transport readiness.
- Maintained accurate and detailed records through system updates, email correspondence, and call documentation.
- Meet and achieve daily and weekly key performance indicators (KPls) related to vehicle releases and pickups.
- Provide exceptional customer service to both internal and external partners while resolving release-related issues and inquiries.
- Ensured compliance with client service level agreements (SLAs) by expediting release approvals and minimizing delays.
- Investigate and resolve obstacles preventing vehicle releases resulting in delays, communicating status updates to all relevant parties.
- Leverage knowledge of company policies, procedures, and systems to identify solutions and improve customer satisfaction.
- Prioritize and manage a high-volume workload while maintaining accuracy, responsiveness, and attention to detail.
- Build and maintained positive relationships with customers and business partners to support successful operational outcomes.
- Maintain excellent attendance and punctuality, ensuring consistent coverage, reliability, and uninterrupted support for customers and business partners.
Required Skills and Experience:
- One year of office support experience in a customer service role and/or call center preferred
- High School Diploma
- Excellent customer service skills and positive attitude
- Excellent written and verbal skills
- Proficiency in office equipment
- Attentiontodetail
- Problem-solving
- Computer proficiency - MS Suite
- Typing speed 45WPM
- Professional appearance
- Ability to multi-task in a fast-paced environment
- Bilingualskillsa plus
- Overtime related to business needs
Pay: $16.04 - $22.00 hourly
For locations in California, Colorado, New York, Washington, pay rate ranges from $18.00 - $24.00 hourly
Benefits Summary:
·Medical/Dental/Vision
·401k plus a company match
·ESPP - Employee Stock Purchase Plan
·EAP - Employee Assistance Program (no cost to you)
·Vacation & Sick pay
·Paid Company Holidays
·Life and AD&D Insurance
·Discounts
Along with many other employee benefits.
At Copart, we are focused on harnessing the power of diversity, inclusion, and collaboration. By embracing diverse perspectives, we open doors to innovation and unleash the full potential of our team. We are dedicated to fostering a workplace where everyone feels appreciated, included, and inspired to grow and contribute meaningfully.
E-Verify Program Participant: Copart participates in the Department of Homeland Security U.S. Citizenship and Immigration Services' E-Verify program (For U.S. applicants and employees only). Please click below to learn more about the E-Verify program:
- E-verify Participation
- Right to Work
Originally posted on Himalayas