Pearl Talent - 客户成功 总监
Pearl Talent -Client Success Director
职位描述
行业
招聘/人力资源/B2B服务
工作安排
完全远程；美国
职位类型
全职
工作时间
每周40小时，周一至周五
核心工作时间：美国东部时间上午9点 – 下午5点
简要版
Pearl的客户已经喜欢我们了——这就是我们发展到今天的原因。我们正在招聘一位人员，将这种喜爱转化为机器：一位客户成功领导者，永远不会失去客户，从每段关系中挖掘增长机会，并将满意的客户转变为我们的业务拓展团队的推荐引擎。
如果你多年来管理的客户和合作伙伴仍然会给你发短信，仍然会向你寻求建议，并且明天还会雇佣你——继续阅读吧。
Pearl做什么
Pearl寻找优秀的远程人才，培训他们成为具备AI能力的人才，并将他们安置在客户公司作为外包承包商——从面向客户的职位到软件工程师再到执行助理。客户获得顶级人才，他们充满热情、有动力，并拥有能够出色完成产出并超越预期的技能，而无需额外成本。我们大约有50人，管理着数百名人才，正快速成长并进入新的垂直领域，客户群体涵盖风险投资支持的科技和医疗行业。我们通过出色的社区组织和活动将客户合作伙伴和人才聚集在一起，我们的理念是将赢家带到成功的公司，建立真正的文化。
你将负责
- 整个Pearl客户成功团队，以客户组合的成功为中心——每个账户、每次续约、每次升级。当出现问题时，你需要在需要的时候出现在现场，并赢得挽救。每一次。
- 客户成功团队——你将领导它、提升它，并随着我们的发展重新塑造它。结构会演变；责任不会改变。
- 增长——每个账户都应该用Pearl填补更多职位。找到并完成这些空缺是你负责的。
- 推荐引擎——你将从你成功打造的账户中获取温暖的介绍，并按照固定配额将合格的介绍交给BD。满意的客户推荐我们是最便宜、最好的渠道，而这正是你要收获的成果。
- 关系图谱——你将了解每个客户的每个利益相关者，他们认识谁，以及如何连接双方以实现双赢。你在要求之前就创造价值。你与BD总监合作，他们拥有相同水平的网络和关系，真正为我们的网络创造价值，并提供优秀的内容。
成功的样子
- 留存率：约100%。品牌和收入。可以避免的流失是你记录中的损失——而你不会失去。
查看英文原文
Description
Industry
Recruitment / Staffing / B2B Services
Work Arrangement
Fully Remote; USA
Job Type
Full-time
Work Schedule
40 hours per week, Monday to Friday
Core hours: 9 AM – 5 PM EST
The short version
Pearl's clients already love us - that's how we grew to where we are. We're hiring one person to turn that love into a machine: a client success leader who never loses an account, farms every relationship for expansion, and turns happy clients into a referral engine for our BD team.
If the clients and partners you've managed over the years still text you, still ask your advice, and would hire you again tomorrow - keep reading.
What Pearl does
Pearl finds exceptional remote talent, trains them to be AI-native, and places them into client companies as managed contractors — from client-facing roles to software engineers to executive assistants. Clients get top-tier people who are hungry, motivated, and own the skill set to crush the output and more without the overhead. We're roughly 50 people managing a few hundred talents, growing fast and into new verticals, with a client base that spans venture-backed tech and healthcare. We bring our client partners and talent together with incredible community organization and event and our ethos is bring winners to winning companies and build true culture.
What you'll own
- The entire Pearl CS team, centered on the success of our client portfolio — every account, every renewal, every escalation. When there's an issue, you're in the room as needed, and you win the save. Every time.
- The client success team — you'll lead it, upgrade it, and reshape it as we scale. Structure will evolve; ownership won't.
- Expansion — every account has more roles it should be filling with Pearl. Finding and closing that headroom is yours.
- The referral engine — you'll farm warm intros from the accounts you make successful and hand qualified ones to BD on a standing quota. Happy clients introducing us is our cheapest, best pipeline, and it's your crop to harvest.
- The relationship map — you'll know every stakeholder at every client, who they know, and how to connect people so both sides win. You create value before you ask for it. Your work with BD directors who have the same caliber network and relationships to really drive value for our network and have something great to offer.
What success looks like
- Retention: ~100%. Logos and revenue. Churn that was preventable is a loss on your record — and you don't lose.
- Expansion: 130% net revenue retention. Upsells aren't a bonus activity; they're the job.
- Warm intros: a standing quota of qualified referrals delivered to BD every month, from relationships you built.
- These numbers are ambitious on purpose. They're achievable for exactly one type of person — someone for whom clients renewing, expanding, and referring is just what naturally happens around them.
Requirements
- You've managed hundreds of client or partner relationships — as a CS/partnerships leader at a venture-backed company, a staffing/talent firm, a B2B services or agency business — and made it look easy.
- People love working with you. Not "satisfied" — love. Clients follow you between companies. Your references will sound like fan mail.
- You have a level of cool and a level of intelligence, and you use both. You read rooms, you read people, and you know exactly which two contacts in your network should meet this week.
- Extreme owner. When an account wobbles, you don't escalate it — you are the escalation, and you win it.
- Creative problem-solver. Retention isn't a discount conversation for you; it's finding the move nobody else saw.
- You want a bigger canvas than managing a book — you want to build the client success engine of a company on its way to $100M ARR
Why this role
- Our product is proven and our clients love us. You're not rescuing a leaky bucket — you're compounding something that already works.
- Direct access to the founders and real influence over how we build the whole post-sale motion.
- Comp is built to reward exactly what we're asking for: retention, expansion, and referrals. $150–300K OTE, weighted toward performance.
Benefits
- Competitive base salary with uncapped performance-based earnings ($180K–$300K OTE).
- Fully remote work environment.
- Unlimited PTO.
- Annual company retreat.
- Direct partnership with Pearl's founders.
- Significant ownership over company growth strategy.
- Opportunity to build and lead a world-class sales organization.
Originally posted on Himalayas