客户经理，TCI
Account Manager, TCI
在Coface，我们每天促成贸易的发生。
我们的5200名专家来自80多个国籍，在58个国家工作，共同致力于一个目标：通过赋予企业做出正确决策的能力，帮助它们在复杂的世界中更聪明地进行贸易。
拥有近80年的全球经验，我们为企业提供全方位的解决方案：贸易信用保险、商业信息、债务追收、单一风险保险、保证保险、保理——所有这些都由独特的数据资产、尖端技术、创新和对全球经济的深刻理解所驱动。
加入Coface意味着成为一家紧密联系的国际组织的一员，你的想法至关重要。我们培养一种学习、协作和包容的文化，让你承担责任，并看到自己行动的影响。
与我们一同塑造贸易的未来。加入我们的Happeners！
职位描述
客户经理负责维护和拓展Coface与其关键客户及其代理之间的持续关系，以最大化收入并保留盈利客户。客户经理是Coface潜在客户/客户的的产品参考和问题解决者。
在此职位中，你将处理客户谈判，并制定策略，以积极专业的方式管理与客户/潜在客户的互动。
这是一个远程职位，优先考虑居住在东部或中部时区的候选人。
客户关系管理：
· 通过使用各种媒体和协作工具进行定期和主动的沟通，建立牢固的客户关系。
· 对客户及其代理提出的问题和担忧做出迅速而恰当的回应。
· 采用咨询方式，确定针对特定客户需求的最佳保障方案，并在准备报价时使用定价工具。
· 与商业和风险承保人协商报价，他们将制定并决定商业条款。
· 将客户的需求和要求传达给Coface。
· 向客户提供关键数据；将关键信息转化为客户的需求。
客户管理：
· 成为客户及其代理的中心联系人。
· 准备并提交销售提案/续签方案，以实现续签收入并达到最大销售盈利能力。
· 向现有客户展示所有Coface产品，以确定最适合其需求的解决方案。
查看英文原文
At Coface, we make trade happen everyday.
Our 5,200 experts representing 80+ nationalities in 58 countries are united by a shared purpose: helping companies navigate through uncertainty by empowering them to make the right decisions and trade smarter in a complex world.
With nearly 80 years of global experience, we offer companies a full range of solutions: Trade Credit Insurance, Business Information, Debt Collection, Single Risk insurance, Surety Bonds, Factoring — all driven by a unique data patrimony, cutting-edge technology, innovation and a deep understanding of the global economy.
Joining Coface means being part of a close-knit international organization, where your ideas matter. We foster a culture of learning, collaboration and inclusion where you are given responsibilities and can see the impact of your actions.
Shape the future of trade with us. Join our Happeners!
THE JOB
The Account Manager is responsible for the retention and development of ongoing relationships between Coface and its key clients, as well as their intermediaries in order to maximize revenue and retention of profitable clients. The Account Manager serves as a product reference and a problem solver for Coface’s prospects/client.
In this role you will handle client negotiations and come up with strategies to manage interactions with clients/prospect in a positive and professional manner.
This is a remote position with candidates residing in the Eastern or Central Time Zones are preferred.
Customer Relationship Management:
· Builds strong customer relationships through regular and proactive communication using various media and collaborative tools.
· Responds swiftly and appropriately to questions and concerns from clients and their intermediaries.
· Utilizes a consultative approach in determining the most effective coverage for a particular client need in administering pricing tools in preparation for bids.
· Prices quotes with commercial and risk underwriters who will structure and decided commercial terms.
· Communicates client needs and demands to Coface.
· Delivers critical data to the client; translating critical information into client needs.
Account Management:
· Acts as a central point of contact for the client and/or its intermediaries.
· Prepares and present sales proposals/renewal offers to deliver renewal revenue and achieve maximum sales profitability.
· Demonstrates all Coface offerings to existing clients to determine those solutions best suited for their needs. Develop and execute cross selling strategies to Coface’s existing clients
· Works proactively on renewals and address any potential risks/vulnerabilities in advance.
· Identifies weaknesses in the portfolio and come up with solutions while ensuring client retention.
· Collaborates to ensure timely renewal of policies, confirm all contractual documentation and full compliance with company rules and external regulators.
· Forecasts and tracks client account metrics
· Identifies opportunities to grow business with existing clients.
· Coordinates with staff members working on the same account to ensure consistent service
· Collaborates with sales team to reach prospective clients
· Services multiple clients concurrently, often meeting deadlines
· Keeps records of client transactions.
Market Knowledge:
· Establishes and ensure credibility with clients by clearly articulating detailed current market conditions and aligning the Coface value proposition vs our competitors.
Communication:
· Supplies management with verbal and written reports on customer needs, problems, interests, competitive activities, and potential for new products and services
· Develops, maintains and levers strong relationships with intermediaries in order to increase the client retention.
THE CANDIDATE
In order to be considered, you must possess the following:
· Bachelor’s degree required.
· At least three (3) years of administrative experience in a credit insurance, banking, claims, or factoring organization would be beneficial.
· Proficient with Microsoft Office Applications: Outlook, Word, Excel.
· P&C Insurance license a plus, or ability to pass licensing course 60 days from hire date.
What Coface Offers
· A high-impact global leadership role with strategic influence.
· Competitive executive compensation and performance incentives.
· Opportunities for international travel and cross-border collaboration.
· A dynamic, inclusive, and growth-oriented work environment.