Customer Success Manager (Enterprise)
拉丁美洲最大的公司以信用销售。挑战是通过速度，控制和规模做得很好，这需要基础设施，而大多数企业根本没有.AltScore 是一个 B2B 信贷基础设施平台，使大型企业能够运行整个客户融资周期：从风险评估到收藏，包括源头和金融操作。我们将数据，信贷决策和管理工具集成在一个平台上，这样信贷不再成为后台流程，它就会成为你商业提案的一部分。我们在整个拉塔姆地区运营，并与市场上标志性公司合作，为他们提供了关键基础设施来推动他们的增长通过信贷。关于角色我们正在寻找一个对客户的关注深厚的人，批判性思考，喜欢解决困难的问题，想要拥有结果，而不仅仅是管理账户。你将密切地与首席执行官以及产品，工程，交付，销售和财务合作，从第一天开始就会有真正的责任。我们正在寻求雄心勃勃，敏和竞争力的人，那些与客户一起赢得胜利的人。你会做什么 · 终端所有权：拥有整个客户生活；从上网和技术采用到续订和扩张，确保客户实现业务目标。· NDR 增长：通过识别使用机会增长并引领扩展策略来推动你的投资组合中的净美元保留 (NDR). · 客户宣传：作为客户内部的声音，与产品和工程合作优先考虑解决现实领域贷款挑战的功能。·战略见解：利用数据和批判性思维预测风险，确定客户行为中的"信号",指导长期战略。· 多功能协作：· 关系架构：通过高触摸的参与和亲身访问拉脱维亚地区关键合作伙伴建立高度信任，C 级关系。· 过程扩展：为 CS 功能提供"游戏册",随着公司的发展提高标准和流程。要求你需要什么 · 3年以上客户成功，账户管理或咨询经验，理想情况下是在企业 SaaS 或 Fintech 内。· 手动经验和/或
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About AltScore
The largest companies in Latin America sell on credit. The challenge is doing it well with speed, control, and scale which requires infrastructure that most of them simply don’t have.
AltScore is the B2B credit infrastructure platform that enables large enterprises to run their entire customer financing cycle: from risk assessment to collections, including origination and financial operations. We integrate data, credit decisions, and management tools into a single platform so that credit stops being a back-office process and becomes part of your commercial proposition.
We operate across all of LATAM and work with iconic companies in the market, providing them with key infrastructure to drive their growth through credit.
About the role
We are looking for a Customer Success Manager who care deeply about customers, think critically, love solving hard problems, and want to own outcomes, not just manage accounts. You will work closely with the CEO, as well as with Product, Engineering, Delivery, Sales, and Finance, and you’ll be trusted with real responsibility from day one.
We’re looking for people who are ambitious, sharp, and competitive, people who come to win with their customers.
What you will do
- End-to-End Ownership: Own the entire customer lifecycle; from onboarding and technical adoption to renewals and expansion, ensuring clients achieve their business goals.
- NDR Growth: Drive Net Dollar Retention (NDR) across your portfolio by identifying usage growth opportunities and leading expansion strategies.
- Customer Advocacy: Act as the voice of the customer internally, working with Product and Engineering to prioritize features that solve real-world lending challenges.
- Strategic Insights: Use data and critical thinking to anticipate risks, identify "signal" in customer behavior, and guide long-term strategy.
- Cross-Functional Collaboration: Partner with Sales to unblock complex deals and with Delivery to ensure seamless integration of our Rails of Lending (RoL) platform.
- Relationship Architecture: Build high-trust, C-level relationships through high-touch engagement and in-person visits to key partners across LatAm.
- Process Scaling: Contribute to the "playbook" for the CS function, improving standards and processes as the company grows.
Requirements
What you will need
- 3+ years of experience in Customer Success, Account Management, or Consulting, ideally within Enterprise SaaS or Fintech.
- Hands-on experience and/or solid working knowledge of credit, such as lending, credit risk, collections, or B2B financing, with a clear understanding of the full credit lifecycle.
- Ability to understand API-based products and lending infrastructure; experience with HubSpot is a strong plus.
- Fluent Spanish and English; Portuguese is a plus.
- You take full responsibility for your numbers, move fast, and solve problems without waiting for instructions.
- You know your metrics (Churn, NDR, Adoption) and use them to drive every decision.
- You excel at going from "signal" to "insight" to "action" in high-pressure, fast-paced environments.
- Open to occasional travel across Latin America to meet with key clients in person.
What we offer
We’re building something real and we want you to be part of it. Here’s what you get:
- Top-of-market salary in USD.
- Performance Bonus: Based on achievement of agreed KPIs.
- Remote-First: Work from wherever you’re most productive. We’re a fully remote company operating in the Americas timezone.
- Unlimited PTO: We encourage taking at least 3-4 weeks off per year to maintain a healthy work-life balance.
- Medical Insurance: Starting from month 3, you'll be covered by AltScore's private health insurance.
- ESOP: Every employee gets stock options from day one. Standard 4-year vesting with a 1-year cliff. We believe everyone should feel like a true partner in our mission.
- Growth Budget: A dedicated budget for you to invest in courses, conferences, books, or anything that helps you grow professionally.
- Referral Bonus: USD 150 for every person you refer who joins and completes 3 months at AltScore.
Originally posted on Himalayas