Benefits & Programs Specialist - Canada & US
职位简介：支持加拿大和美国的优势与计划专家将监督 GE 航空公司的优势项目和服务的实施和管理。这一角色确保高质量的执行和流程效率来支持人力资源运营，服务和工具。责任包括管理优势项目，提供操作支持和提供卓越的服务。通过遵守最佳实践和标准工作，专业人员将推动客户服务水平的改善并优化交付过程和服务。工作描述基本责任：与计划管理人员合作，通过使用关系管理，精细的指标，升级处理和加拿大和美国内日常运营监督来提供特殊利益。· 确保规范遵守并通过监测规定并通知领导层缺口和新要求。·协调和报告年度健康与福利审计，追踪风险项目到关闭，并协助减轻计划。·通过更新通信和系统文档支持年报名和监管要求。· 在与专家和法律团队协作管理年度卫生和福利手册更新。· 与供应商合作，确保有效的服务提供和遵守标准工作实践。· 快速分析并解决利益和资格问题。· 在合理的时间框架内响应客户询问，遵循既定的问题解决和升级程序。·通过测试和验证前/后实施支持福利计划的改变和实现。· 管理好处和资格管理，确保符合系统规则 （资格，注册，扣除等）. · 保持精益板监控工作负载和关键绩效指标，识别趋势和机会进行流程改进。· 制定，实施和维持功能标准工作以提高效率和一致性。· 每日和每周处理假期报告以确保工资清单的准确性。资格/要求：·从认可大学或学院获得人力资源学士学位或相关商业学位或高中文凭 / GED,至少有5年的人力资源/福利管理经验。·熟练掌握加拿大法语和英语语言的书面和口头沟通技能；
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Job Description Summary
The Benefits & Programs Specialist supporting Canada and the U.S. will oversee the implementation and management of GE Aerospace's benefit programs and services. This role ensures high-quality execution and process efficiency to support HR operations, services, and tools. Responsibilities include administering benefit programs, providing operational support, and delivering exceptional service. By adhering to best practices and standard work, the specialist will drive improvements in customer service levels and optimize delivery processes and services.Job Description
Essential Responsibilities:
Collaborate with plan administrators to deliver exceptional benefits using relationship management, lean metrics, escalation handling, and daily operations oversight within both Canada and the US.
· Ensure plan compliance by monitoring regulations and informing leadership of gaps and new requirements.
· Coordinate and report annual health and welfare audits, track risk items to closure, and assist with mitigation plans.
· Support annual enrollment and regulatory requirements through updated communications and system documentation.
· Manage annual health and welfare handbook updates in collaboration with subject matter experts and legal teams.
· Partner with vendors to ensure efficient service delivery and adherence to standard work practices.
· Analyze and resolve benefit and eligibility issues promptly.
· Respond to client inquiries within reasonable timeframes, following established problem resolution and escalation procedures.
· Support benefit plan changes and implementations through testing and validation pre/post-implementation.
· Govern benefit and eligibility administration, ensuring compliance with system plan rules (eligibility, enrollment, deductions, etc.).
· Maintain lean boards to monitor workload and key performance indicators, identifying trends and opportunities for process improvements.
· Develop, implement, and sustain functional standard work to drive efficiency and consistency.
· Process daily and weekly leave reports to ensure payroll accuracy.
Qualifications/Requirements:
· Bachelor's degree in Human Resources or related business degree from an accredited university or college or a high school diploma / GED with at least 5 years of experience in Human Resources/Benefits Administration.
· Proficient in both written and verbal communication skills in Canadian French and English
Desired Characteristics:
· Demonstrated knowledge and experience conducting regulatory, legal, or business research.
· Strong analytical skills to assess information quality and ask critical questions.
· Ability to offer new solutions to problems outside of set parameters.
· Experience in data reconciliation, analytics, and performance metrics interpretation.
· Knowledge of typical benefit offerings, administration, industry practices, products, and methodologies.
· Proven ability to drive Lean methodologies with a strong analytical and problem-solving mindset.
· Ability to effectively project manage small to mid-scale workstreams within projects.
· Excellent written communication skills, delivering concise recommendations for decision-making.
· Effective collaboration with cross functional teams
Additional Information
Relocation Assistance Provided: No
- This is a remote positionOriginally posted on Himalayas