双语催收专员（南卡罗来纳州格林维尔，美国，29601）
Bi-Lingual Collections Agent (Greenville, SC, US, 29601)
品牌：Purpose Financial
地址：美国加利福尼亚州弗雷斯诺市黑斯通大道5054号，102室，邮编93710
Purpose Financial, Inc. 是一家创新的消费者金融服务公司，提供多样化的信贷产品，促进金融包容性，满足消费者在任何地方的需求。通过其品牌，公司致力于帮助客户实现当下和未来的财务稳定。自1997年以来，Purpose Financial 在消费信贷和金融服务市场中一直走在前列，提供超过800家门店和在线贷款服务。公司在23个州提供服务，拥有超过2500名员工。
在 Purpose Financial，我们一直在寻找与我们价值观一致、充满动力的个人加入我们优秀的专业团队。
我们提供：
- 竞争性薪资
- 健康/人寿福利
- 健康储蓄账户及雇主初始资金
- 401(k) 储蓄计划并匹配公司资金
- 带薪育儿假
- 公司支付的节假日
- 带薪休假，包括志愿者时间
- 学费报销
- 商务休闲工作环境
- 奖励与认可计划
- 员工援助计划
- 位于格林维尔市中心的办公室，提供免费停车、现场健身房、免费零食和饮料
如需了解更多关于 Purpose Financial 的信息，请访问 Purpose Financial 官方网站。
职位概述
该职位负责联系客户并成功协商以收回逾期、违约或核销贷款或其他款项的付款。该职位将作为债权人与客户之间的联络人，管理逾期账户。
其他指派的任务。
职位职责
支持
- 影响并建议客户选择债务回收的付款方式。
影响
- 执行收集流程和程序的策略，包括但不限于根据公司批准的指南协商付款计划。
- 运用建立积极关系的要素，与不同类型的客户进行电话沟通，以保持客户忠诚度，同时启动付款回收流程。
推动
- 发起并处理来电和外拨电话以回收债务。
- 理解态度对处理 Advance America 收款联系的影响，包括展现同理心、坚定、技巧和韧性。
职位职责（继续）
管理或指导
- 达到设定的目标
查看英文原文
Brand: Purpose Financial
Address: 5054 N. Blackstone Ave., Ste. 102, Fresno, California, United States - 93710
Purpose Financial, Inc. is an innovative consumer financial services company that offers a diverse suite of credit products, promoting financial inclusion and meeting consumers wherever they are. Through its brands, the company is committed to helping customers achieve their version of financial stability in the moment and in the future. Since 1997, Purpose Financial has been a pioneer in the consumer credit and financial services market offering money solutions in over 800 storefronts locations and online lending. Providing services in over 23 states, Purpose Financial employs over 2,500 team members.
At Purpose Financial we are always on the lookout for motivated individuals who share in our values of mutual respect to join our team of outstanding professionals.
We offer:
- Competitive Wages
- Health/Life Benefits
- Health Savings Account plus Employer Seed
- 401(k) Savings Plan with Company Match
- Paid Parental Leave
- Company Paid Holidays
- Paid Time Off including Volunteer Time
- Tuition Reimbursement
- Business Casual Environment
- Rewards & Recognition Program
- Employee Assistance Program
- Office in downtown Greenville that offers free parking, onsite gym, free snacks/drinks
To learn more about Purpose Financial visit Purpose Financial Website.
Position Summary
This position is responsible for contacting and successfully negotiating with customers to collect payment on overdue, defaulted or write-off loans, or other payments. This position will acts as the liaison between creditors and customers through managing overdue accounts.
Other duties as assigned.
Job Responsibility
Support
- Influence and advise customers on the payment options for debt recovery.
Influence
- Execute strategies for collection processes and procedures, including, but not limited to negotiating payment plans based upon company approved guidelines.
- Apply the elements of building positive rapport with different types of customers over the phone in order to retain customer loyalty while initiating processes for collection of payments.
Drive
- Initiate and handle both inbound and outbound calling to collect a debt.
- Understand the impact of attitude for handling Advance America Collection contacts professionally, to include showing empathy, assertiveness, tact and resilience.
Job Responsibilities Cont.
Manage or Direct
- Achieve set revenue targets and call quality objectives.
Maintain
- Use questioning and listening skills that support effective telephone, email, chat and text communication.
Accountability
- Understand, adhere to and enforce all corporate policies including, but not limited to, Advance America’s Creed, Code of Ethics and Information Security Policies.
Education Required
High School Diploma or GED.
Experience Required
Minimum of one year call center or customer service related experience. Three years of collections experience at a high-volume call center, and bi-lingual in Spanish is required. Must be able to demonstrate critical thinking, negotiating, and problem-solving skills. Background in a fast paced work environment a plus. Assist in collection efforts with customers requiring a Spanish speaking collections agent.
Knowledge Required
Excellent written and verbal communications skills in both English and Spanish as would be needed to communicate in person, by phone, and through email; adaptability and flexibility to changing environment; and comfortable working in a dynamic, high volume, fast-paced environment. Ability to read, write, evaluate, and apply information. Ability to interact professionally and exhibit appropriate social skills. Ability to understand and ensure compliance with policies, procedures, and laws governing our industry/business and products. Ability to develop and maintain business relationships.
Physical Requirements
Sitting for long periods of time; standing occasionally; walking; bending; squatting; kneeling; pushing/pulling; reaching; twisting; frequent lifting of less than 10 lbs., occasional lifting of up to 20 lbs.; typing; data entry; grasping; transferring items between hands and/or to another person or receptacle; use of office equipment to include computers; ability to travel to, be physically present at, and complete the physical requirements of the position at any assigned location.
*** Ability and flexibility to work hours as assigned between 8:00am and 10:00pm Monday – Friday, 8:00am and 3:00pm on Saturdays, and potential Sunday hours as determined by business necessity.
Competencies
Accepting Direction
Adapting to Change
Demonstrating Initiative
Dependability
Drive for Results
Travel
No Travel
Attire
Business Casual
Other
Must be eligible to work in the USA and able to pass a background check.
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or disability.
Requisition ID: 46639
Originally posted on Himalayas