入组专员
Intake Specialist
职位名称：接待专员
工作地点：南非
职位类型：全职，远程办公
工作时间：美国时间（上午9点-下午5点 EST）
薪资：南非兰特（ZAR）
我们正在寻找一位富有同理心、有条理且高度专业的接待协调员，加入一家为美国家庭提供应用行为分析（ABA）服务的快速发展的机构。
作为寻求自闭症相关服务的家长的第一联系人，您将在家庭首次接触时发挥重要作用，创造积极且支持性的体验。
许多家庭可能在压力大或脆弱的时期联系该组织。因此，成功候选人必须耐心、富有同理心、情绪成熟，并能以专业且令人安心的方式与家长沟通。
职责
- 对新咨询的潜在家庭做出及时且专业的回应。
- 与寻求为孩子提供ABA服务的家长进行沟通。
- 提供富有同理心、耐心且令人安心的第一接触服务。
- 收集并准确记录所有相关的接待和家庭信息。
- 清晰且专业地解释接待流程。
- 对潜在家庭进行持续跟进。
- 在整个接待过程中保持定期沟通。
- 识别合适的咨询，并帮助其进入适当的接待阶段。
- 在相关系统中保持准确和最新的记录。
- 确保信息准确无误并专业处理。
- 在响应速度和效率与对每个家庭具体情况的敏感性之间取得平衡。
- 与内部团队就潜在家庭和接待状态进行专业沟通。
- 确保潜在家庭获得及时更新和明确的下一步行动。
- 有客户服务、客户关怀、接待协调或其他面向客户的岗位经验。
- 英语口语和书面沟通能力优秀。
- 表达清晰、专业且易于理解。
- 能够与美国客户和家庭顺畅沟通。
- 富有同理心、耐心且情绪成熟。
- 能够以关怀和专业的方式处理敏感或情绪化对话。
- 强大的组织能力和细致的关注。
- 可靠且持续跟进。
- 能够建立信任和融洽关系，而不会让家庭感到被催促或施压。
- 能够适应工作环境
查看英文原文
Job Title: Intake Specialist
Location: South Africa
Job Type: Full-Time, Remote
Working Hours: US Hours (9am-5pm EST)
Salary: South African Rand (ZAR)
We are looking for a compassionate, organised, and highly professional Intake Coordinator to join a growing Applied Behavior Analysis (ABA) provider serving families in the United States.
As the first point of contact for parents seeking autism-related services for their children, you will play an important role in creating a positive and supportive experience for families from their very first interaction.
Many families may be contacting the organisation during a stressful or vulnerable time. The successful candidate must therefore be patient, empathetic, emotionally mature, and confident communicating with parents in a professional and reassuring manner.
Requirements
- Respond promptly and professionally to new enquiries from prospective families.
- Speak with parents who are seeking ABA services for their children.
- Provide a compassionate, patient, and reassuring first point of contact.
- Gather and accurately record all relevant intake and family information.
- Explain the intake process clearly and professionally.
- Follow up consistently with prospective families.
- Maintain regular communication throughout the intake process.
- Identify suitable enquiries and help move them through the appropriate intake stages.
- Maintain accurate and up-to-date records in the relevant systems.
- Ensure information is captured accurately and handled professionally.
- Balance responsiveness and efficiency with sensitivity to each family's individual circumstances.
- Communicate professionally with internal teams regarding prospective families and intake status.
- Ensure prospective families receive timely updates and clear next steps.
- Previous experience in customer service, client care, intake coordination, or another customer-facing role.
- Excellent verbal and written communication skills in English.
- Clear, professional and easily understandable speaking style.
- Comfortable communicating with American clients and families.
- Compassionate, patient, and emotionally mature approach.
- Ability to handle sensitive or emotional conversations with care and professionalism.
- Strong organisational skills and attention to detail.
- Reliable and consistent with follow-ups.
- Ability to build trust and rapport without making families feel rushed or pressured.
- Comfortable working independently in a remote environment.
- Ability to manage multiple enquiries while maintaining a high standard of service.
Preferred Experience
Experience in one or more of the following would be advantageous:
- Healthcare administration
- Patient coordination
- Medical intake
- Behavioural health intake
- ABA or autism services
- Social work or community services
- Customer service or client care
- Lead management
- Healthcare-related customer or client coordination
Benefits
- Comfortable working U.S. hours
- Remote work from home
Fraud Disclaimer: ReWorks Solutions will never request payment during recruitment or require in-person office visits. All official communication will come from a ReWorks Solutions email address. Please verify any suspicious messages with our team directly.
Originally posted on Himalayas