合同运营经理
Contract Operations Manager
职位描述
Netrix Global 正在寻找一位经验丰富的合同运营经理，负责客户合同的全流程管理，并监督合同运营职能的日常运作。
该职位负责确保客户合同高效地通过审查、批准、执行和运营交接流程，同时保持符合既定的合同流程，并在整个合同生命周期中提供可见性。合同运营经理将推动流程改进，优化 CLM 和 Salesforce 工作流。该职位属于法务部门，并与销售、财务、服务交付、安全和客户成功团队紧密合作。
理想的候选人应具备扎实的合同管理经验，具有流程改进的思维，并能够建立可扩展、高效的合同运营体系。
你将带来的影响
合同生命周期管理
- 负责客户合同的全流程管理，包括工作说明书（SOW）、变更订单、主协议（MSA）、服务协议、修正案、续约及相关商业文件。
- 监督合同的接收、审查、批准、修订协调、执行、保存和归档。
- 确保合同文档完整、正确审批，并符合既定的合同标准和流程。
- 协调已执行合同向下游业务团队的有效交接。
合同运营与流程改进
- 在执行前审查工作说明书及相关商业文件，确保其完整性、一致性、操作准备性和符合已批准的合同标准。
- 持续评估并改进合同流程，与法务、销售、服务交付和其他相关方合作，提出并实施流程改进方案。
- 识别流程瓶颈，并实施可扩展的解决方案以提高效率、可见性和周期时间。
- 推动自动化项目，减少人工工作量并提升利益相关者的体验。
- 建立并维护服务级别预期和运营控制。
治理与跨职能协作
- 作为业务相关方与法务之间的主要联络人，协调合同审查、问题识别、风险升级和合同事务的解决。
- 审查并协调客户主协议（MSA）、工作说明书（SOW）、修正案及其他商业协议的谈判。
查看英文原文
About The Opportunity
Netrix Global is seeking an experienced Contract Operations Manager to lead the end-to-end customer contracting process and oversee the daily operations of the Contract Operations function.
This role is responsible for ensuring customer contracts move efficiently through review, approval, execution, and operational handoff while maintaining compliance with established contracting processes and providing visibility throughout the contract lifecycle. The Contract Operations Manager will drive process improvements, optimize CLM and Salesforce workflows. This position operates as part of the Legal Department and partners closely with Sales, Finance, Service Delivery, Security, and Customer Success.
The ideal candidate combines strong contract management experience with a process improvement mindset and the ability to build scalable, efficient contracting operations.
How You Will Make An Impact
Contract Lifecycle Management
- Own the end-to-end lifecycle for customer contracts, including SOWs, Change Orders, MSAs, service agreements, amendments, renewals, and related commercial documents.
- Oversee contract intake, review, approvals, redline coordination, execution, retention, and archival.
- Ensure contractual documentation is complete, properly approved, and consistent with established contracting standards and processes.
- Coordinate effective handoff of executed contracts to downstream business teams.
Contract Operations & Process Improvement
- Reviewing Statements of Work and related commercial documentation for completeness, consistency, operational readiness, and compliance with approved contracting standards prior to execution.
- Continuously evaluate and improve contracting workflows and partner with Legal, Sales, Service Delivery and other stakeholders to recommend and implement process improvements.
- Identify process bottlenecks and implement scalable solutions that improve efficiency, visibility, and cycle times.
- Drive automation initiatives that reduce manual effort and improve stakeholder experience.
- Establish and maintain service-level expectations and operational controls.
Governance & Cross-Functional Partnership
- Serve as the primary liaison between business stakeholders and Legal, coordinating contract reviews, issue identification, risk escalation, and resolution of contractual matters.
- Review and coordinate negotiation of customer MSAs, SOWs, amendments, and other commercial agreements, including identification and escalation of contractual, operational, and commercial risks in accordance with established approval processes and contracting guidelines.
- Support approval matrices, playbooks, templates, and contracting standards.
- Serve as a primary point of contact for contract process guidance and issue resolution.
- Collaborate with Sales, Finance, Service Delivery, Security, and Customer Success to ensure smooth contract execution and operational readiness.
Systems & Reporting
- Serve as the business owner for contract lifecycle management processes and related systems.
- Manage and optimize contract workflows within CLM and Salesforce platforms.
- Maintain contract repositories, reporting, documentation standards, and data integrity.
- Develop reporting that identifies bottlenecks and process inefficiencies across the contracting lifecycle.
Team Leadership
- Lead and develop the Contract Operations team.
- Establish team priorities, workload management practices, and performance expectations.
- Promote a culture of accountability, continuous improvement, and customer service.
What You Will Bring To The Table
- Bachelor's degree or equivalent experience.
- 5+ years of experience in Contract Operations, Contract Management, Contract Administration, Legal Operations, or a related field.
- Experience supporting technology services, managed services, outsourcing, cloud, cybersecurity, professional services, or consulting agreements.
- Experience supporting customer contracts, SOWs, Change Orders, and commercial agreements.
- Strong experience with Salesforce and contract-related business processes.
- Experience working with or administering a Contract Lifecycle Management (CLM) platform.
- Strong project management, stakeholder management, and process improvement skills.
- Excellent organizational, communication, and problem-solving abilities.
Preferred Qualifications
- Experience with DocuSign CLM or similar CLM platforms.
- Experience within a technology services, managed services, consulting, or SaaS organization.
- Experience implementing workflow automation and process optimization initiatives.
- Familiarity with AI-enabled workflow and contracting solutions.
The successful candidate will:
- Improve contract turnaround times without sacrificing compliance or quality.
- Increase visibility and accountability throughout the contracting process.
- Streamline workflows through automation and process simplification.
- Strengthen adoption of CLM and Salesforce contracting processes.
- Build strong partnerships across Sales, Finance, Service Delivery, and Operations.
- Develop a scalable Contract Operations function that supports company growth.
About Us
At Netrix Global our values are the philosophies and principles that we live by. They support our vision, help us achieve our goals and commit us to a common purpose.
We Own Outcomes, Win Together, Make An Impact, Enjoy The Journey, and Respect All!
Netrix Global is a mission-driven organization with the goal of providing the people, processes, and technology needed to run and scale modern, data-driven businesses that are always on and always secure. Our breadth of capabilities allows us to provide holistic offerings that solve even today’s most complex business challenges, delivering to you an integrated, optimized, and future-proof solution.
We work with clients of all sizes and specialize in solutions for healthcare, manufacturing, government, education, financial services, and legal industries. Netrix is consistently ranked in the CRN VAR500, detailing the country’s top system integrators.
At Netrix, we’re driven to solve business problems with innovative technology solutions. We focus on end-users and are committed to client satisfaction.
What You Can Expect From Us
We offer a competitive compensation package, comprehensive group benefits to meet the needs of you and your family, flexibility, and time off when you need it, and a casual work environment. The role can be remote/home office, with some travel required.
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status. As part of this commitment, we will ensure that persons with disabilities are provided reasonable accommodations. If you need reasonable accommodations, please let us know by contacting NetrixHR@Netrixglobal.
To learn more about Netrix Global please go to
Originally posted on Himalayas