应用支持分析师 - 健康计划
Applications Support Analyst - Health Plan
桑福德医疗系统是美国最大的农村医疗体系，致力于改善医疗体验，并为美国中部地区提供世界级的医疗服务
工作班次：
8小时 - 白班（美国）
每周计划工作时间：
40小时
薪酬：
薪资范围：26.00 - 41.50美元
工会职位：
否
部门详情
简介
执行常规医疗信息系统和应用程序支持。利用分析技能和经验来调查或升级支持问题。解决事件和服务请求。协助创建和维护培训文档
职位描述
运用适当的演示技巧来支持和/或主持培训课程。研究、分析并就应用流程改进提出建议。创建并分析使用多种报告机制生成的报告。应用支持分析师收集、分析、设计、开发、修改、测试、实施、评估和维护信息技术以支持业务需求。促进并参与团队合作。与其他部门和外部供应商合作。能够舒适地应对变化，具备出色的解决问题能力。日常任务的时间管理和优先级安排。需要熟练的口头和书面沟通能力。期望积极的态度和优秀的客户服务技能。能够在整合团队中进行外交沟通。良好的人际交往能力。需要熟练使用文字处理、电子表格、数据库和演示软件。了解多媒体工具、培训支持文档的创建、软件开发或基于网络的应用程序者优先。如适用，具备信息科技基础设施库（ITIL）理念的基本知识和支援能力将有所帮助。如适用，具备州和联邦法律、规章和规定的知识。
资格要求
需要学士学位
信息科技、医疗、商业或相关领域优先。具有应用支持、硬件或接口方面的一年相关工作经验优先。
如适用，需在入职日期起六个月内获得信息技术（IT）认证，并在三次认证考试尝试内完成。
桑福德是EEO/AA雇主，男性/女性/残疾人/退伍军人。
如果您是残疾人并希望申请合理便利，请联系我们
查看英文原文
Sanford Health, the largest rural health system in the United States, is dedicated to transforming the health care experience and providing access to world-class health care in America’s heartland.
Work Shift:
8 Hours - Day Shifts (United States of America)Scheduled Weekly Hours:
40Compensation:
Salary Range: $26.00 - $41.50Union Position:
NoDepartment Details
Summary
Performs routine healthcare information system and application support. Utilizes analytical skills and experiences to investigate or escalate support issues. Resolves incidents and services requests. Assists in the creation and maintenance of training documentation.Job Description
Incorporates appropriate presentation techniques to support and/or lead training sessions. Researches, analyzes and makes recommendations for application workflow improvements. Creates and analyzes reports created using multiple reporting mechanisms. The Applications Support Analyst gathers, analyzes, designs, develops, modifies, tests, implements, evaluates, and maintains information technologies to support business needs. Promotes and participates in a team approach. Works with other departments and outside vendors. Comfortable managing change with excellent problem solving skills. Time management and prioritization of tasks on a daily basis. Proficient verbal and written communication required. Positive attitude and excellent customer service skills are expected. Ability to communicate diplomatically across integrated teams. Good interpersonal skills. Proficiency with software such as word processing, spreadsheets, databases, and presentation software required. Knowledge of multimedia tools, creation of training support documentation, software development, or web-based applications preferred. When applicable, basic knowledge and support of Information Technology Infrastructure Library (ITIL) philosophies is helpful. When applicable, possess knowledge in state and federal laws, rules and regulations.Qualifications
Bachelor's Degree required.
Area of focus in Information Technology, Healthcare, Business, or related field preferred. One year of relevant experience in application support, hardware or interface preferred.
If applicable, Information Technology (IT) certification must be obtained within six months of date of hire and within three attempts of certification testing.Sanford is an EEO/AA Employer M/F/Disability/Vet.
If you are an individual with a disability and would like to request an accommodation for help with your online application, please call 1-877-949-5678 or send an email to .
Originally posted on Himalayas