Senior Engineer, Solutions S&SS
高级工程师，解决方案 S&SS 职位配置文件高级工程师 (SE) 是 Ricoh 的解决方案组合前后和售后实施技术领导者。这个专家级别的角色需要深入了解综合解决方案，包括硬件，启用，独立软件和服务。SE 在整个客户生命周期中担任可靠顾问，从工作流评估和 ROI 开发到实现和培训。主要目标是构建改善工作流程，降低成本并确保100%客户满意度的解决方案。关键责任 ·实现分配的专业服务和软件收入目标。· 支持 Ricoh Sales 实现设备单位和收入目标。· 满足非财务 KPIs （例如，售前调用，软件演示，售后跟踪）. · 在 Ricoh 的软件组合中获得专业知识。·通过接受开发和管理客户工作声明。· 参与早期的销售周期评估需求和塑造战略。·协助完成复杂解决方案的销售。· 领导营销后跟踪以确保满意度并确定新机会。·分析客户要求和建筑师集成解决方案。·项目管理解决方案实施并与所有利益相关者协调。·确保客户接受实施计划。· 继续发展技术和商业技能。· 保持对行业趋势和竞争性发展的了解。· 在数据流，工作流，VDP 和 Web2Print 等领域继续学习。资格 ·计算机科学，IT 或同等经验学士学位。· 4年以上前/售后服务和解决方案实施。·强大的面向客户，谈判和关系建设能力。·通过技术咨询和项目管理支持销售经验。· 要求证书：· 热火专业认证 （或同等体验）· CMP 认证 （6个月内）· 项目管理课程 （1年内）·优先：具有强大的分析，演示和技术写作技能。·知识：· 色彩理论，打印环境和工作流程解决方案 · 打印描述语言 (AFP,Metacode,LCDS,PostScript,PDF,PCL) ·网络 (WAN/LAN,TCP/IP),Windows/MacOS 以及服务器环境 · Microsoft Office 和 Mac ap
查看英文原文
Senior Engineer, Solutions S&SS Position Profile
The Senior Engineer (SE) is the technical lead for both pre- and post-sales implementation of Ricoh's solutions portfolio. This expert-level role requires deep knowledge of integrated solutions, including hardware, enablement, standalone software, and services. The SE acts as a trusted advisor throughout the customer lifecycle, from workflow assessment and ROI development to implementation and training. The primary goal is to architect solutions that improve workflows, reduce costs, and ensure 100% customer satisfaction.
Key Responsibilities
- Achieve assigned professional services and software revenue targets.
- Support Ricoh Sales in meeting equipment unit and revenue goals.
- Meet non-financial KPIs (e.g., pre-sales calls, software demos, post-sale follow-ups).
- Attain subject matter expertise in Ricoh’s software portfolio.
- Develop and manage customer Statements of Work (SOW) through acceptance.
- Engage early in sales cycles to assess needs and shape strategy.
- Assist in closing complex solution sales.
- Lead post-sales follow-ups to ensure satisfaction and identify new opportunities.
- Analyze customer requirements and architect integrated solutions.
- Project manage solution implementations and coordinate with all stakeholders.
- Secure customer acceptance of implementation plans.
- Pursue ongoing technical and business skill development.
- Stay informed on industry trends and competitive developments.
- Continue education in areas such as data streams, workflow, VDP, and Web2Print.
Qualifications
- Bachelor’s degree in Computer Science, IT, or equivalent experience.
- 4+ years in pre/post-sales services and solutions implementation.
- Strong customer-facing, negotiation, and relationship-building skills.
- Experience supporting sales through technical consulting and project management.
- Required certifications:
- Fiery Professional Certification (or equivalent experience)
- CMP Certification (within 6 months)
- Project Management courses (within 1 year)
- Preferred: G7 Certification
Skills & Abilities
- Independent, intuitive, and creative problem-solver.
- Strong analytical, presentation, and technical writing skills.
- Knowledge of:
- Color theory, print environments, and workflow solutions
- Print description languages (AFP, Metacode, LCDS, PostScript, PDF, PCL)
- Networking (WAN/LAN, TCP/IP), Windows/Mac OS, and server environments
- Microsoft Office and Mac applications
- Experience with: · Book publishing, direct mail, Xerox Free Flow, Oce Prisma
- Excellent time management, organization, and teamwork skills.
- Willingness to travel as needed.
Working Conditions
- High-pressure environment with cyclical and daily stress.
- Must manage workload independently, including conflict resolution.
- Routine travel required across marketplaces.
The above statements are intended to describe the general nature and level of work being performed by people assigned to this job. They are not intended to be an exhaustive list of all responsibilities, skills, efforts, or working conditions associated with a job.
Originally posted on Himalayas