专员, 播客成功—仅限美国
Associate, Podcaster Success—U.S. Only
职位简介
在Supporting Cast，我们帮助您喜爱的播客——来自NPR、SiriusXM、NBC等领先出版商的节目，以及广受喜爱的独立节目——通过付费订阅建立可持续的业务。我们正在寻找一名播客成功专员加入我们这个小而高效的核心团队，直接与塑造播客未来的内容创作者合作。
你将指导新合作伙伴完成入职流程，帮助他们启动并支持其订阅增长。在这个过程中，你将深入了解全球最成功的高端播客背后的策略。
你将负责的工作
- 指导播客制作人和出版商完成设置、发布计划及早期成功阶段的流程
- 作为客户信任的联系点，回答问题并解决技术问题
- 创建和优化支持资源——常见问题解答、指南、模板，以帮助合作伙伴实现规模化自助服务
- 与我们的产品和工程团队分享合作伙伴洞察，使我们的工具更加完善
- 主动与合作伙伴沟通，推动使用率提升、订阅增长并减少流失
- 协助技术实施——例如，帮助出版商在现有网站上安装我们的WordPress插件或嵌入式解决方案
- 帮助出版商将其内容和订阅者从竞争平台迁移过来
必备条件
- 1–3年客户成功、客户管理、播客运营、受众发展、订阅管理或其他相关领域经验
- 真正的以客户为中心的心态——你喜欢解决问题，不回避有要求的客户，并以让合作伙伴感到支持为荣
- 出色的书面和口头沟通能力
- 解决问题的思维模式：善于利用资源，充满好奇心，渴望学习
- 熟悉常用办公工具（Gmail、Slack、HubSpot、Notion、GitHub、Google Sheets）
- 对使用AI工具帮助快速发展的公司进行扩展感兴趣
加分项
- 具有订阅或会员制业务经验（如Patreon、Substack等）和/或Stripe集成经验
- 熟悉播客发布工具/工作流程（如RSS、托管平台——例如Megaphone、Omny、Acast、Art19、Simplecast、Libsyn等——Apple Podcasts Connect、Spotify for Podcasters）
- 了解播客、新闻通讯或更广泛的创作者经济中的受众增长策略
- 有撰写和执行音频推广活动的经验，或有撰写行动导向文案（CTA、主题行）的经验
查看英文原文
About the Role
At Supporting Cast, we help your favorite podcasts—shows from leading publishers like NPR, SiriusXM, and NBC, as well as beloved independents—build sustainable businesses through paid subscriptions. We’re looking for a Podcast Success Associate to join our small, high-impact team and work directly with creators shaping the future of podcasting.
You’ll guide new partners through onboarding, help them launch, and support their subscription growth. Along the way, you’ll gain unique insight into the strategies behind some of the most successful premium podcasts in the world.
What You’ll Do
- Onboard podcasters and publishers, guiding them through setup, launch planning, and early success
- Serve as a trusted point of contact for the clients we work with, answering questions and troubleshooting technical issues
- Create and improve support resources—FAQs, guides, templates—to help partners self-serve at scale
- Share partner insights with our product and engineering teams to make our tools even better
- Proactively check in with partners to drive adoption, grow subscriptions, and reduce churn
- Assist with technical implementations—for example, helping publishers implement our WordPress plug-in or embedded solutions on their existing website
- Help publishers migrate their offerings and subscribers from competing platforms
Must-haves
- 1–3 years in customer success, account management, podcast operations, audience development, subscription management, or other relevant field
- A genuine customer-first mindset—you like solving problems, don’t shy away from demanding clients, and take pride in making partners feel supported
- Excellent written and verbal communication skills
- A problem-solving mindset: resourceful, curious, and eager to learn
- Comfort with common productivity tools (Gmail, Slack, HubSpot, Notion, GitHub, Google Sheets)
- An interest in using A.I. tools to help scale a fast-growing company
Nice to have
- Experience with subscription or membership businesses (Patreon, Substack, etc.) and/or Stripe integrations
- Familiarity with podcast publishing tools/workflows (i.e., RSS, hosting platforms—e.g., Megaphone, Omny, Acast, Art19, Simplecast, Libsyn, etc.—Apple Podcasts Connect, Spotify for Podcasters)
- Knowledge of audience growth strategies in podcasting, newsletters, or the broader creator economy
- Experience writing and executing audio promo campaigns and/or experience writing action-oriented copy (CTAs, subject lines, headlines, landing page copy)
- Experience with common publishing, CRM, or analytics tools (WordPress, Mailchimp, Zapier, HubSpot, Google Analytics, Amplitude, etc.)
- Experience working with engineers, product teams, and Agile planning frameworks
Why Supporting Cast
- Help leading publishers and independent podcasters make great work on their own terms
- Join an innovative, industry-shaping team. First we built one of podcasting’s earliest, most successful subscription businesses at Slate. Then, at Supporting Cast, we built a best-in-class technology that became the model everyone else followed.
- Be part of the open podcast and open subscription movement, where publishers own their future
- Help shift podcasting toward a revenue model that rewards quality and builds loyal communities
- Enjoy competitive salary and benefits in a remote-first, mission-driven team
About Supporting Cast:
Supporting Cast is a podcast monetization platform that helps top publishers and creators offer premium subscription content directly to listeners. A proponent of the open podcast ecosystem, we make it seamless for subscribers to access premium podcast content in their favorite app—no new app to download—and give publishers the tools to grow and manage their paying audience with flexible integrations, analytics, and payments.
We’re a small, fully remote company with a strong belief in the future of listener-supported media. As our subscriber base grows, we’re looking for a thoughtful and detail-oriented support specialist to help us deliver a great experience to the people who matter most to our clients—their paying listeners.
About Slate
Slate, founded in 1996, is a daily online magazine and podcast network that helped invent the voice of the web. Our strong editorial voice and witty take on current events & culture have been recognized with numerous awards, including the National Magazine Award for General Excellence Online. Our podcast network, established in 2005, produces more than 20 podcasts, including Slow Burn, What Next, Decoder Ring, ICYMI, and more.
Slate is an affiliate of the Graham Holdings Company (NYSE:GHC). GHC is a diversified holding company whose operations include educational services; home health and hospice care; television broadcasting, online, print, and local TV news; automotive dealerships; manufacturing; hospitality; and consumer internet companies.
Slate is an affiliate of Graham Holdings. Read the Graham Holdings Company California Worker Privacy Statement here.
Originally posted on Himalayas