合作伙伴体验总监
Director of Partner Experience
关于inquirED
inquirED由教师创立，旨在为每位学生带来严谨而愉快的学习体验。我们是一家快速发展的初创公司，每天服务的教育工作者和学生数量都在增加。Inkwell是我们整合的ELA和社会科学课程，将两门核心学科结合成一个连贯的教学体验，帮助学生建立知识和读写能力，节省时间和资源，并为学生和教师提供有意义的学习支持。Inquiry Journeys是我们面向小学的社会科学课程，在全国的学校和学区中被广泛使用，以帮助学生发展深厚的社会科学知识以及对繁荣民主至关重要的探究技能。Great First Eight是我们与研究员Nell Duke和Stand for Children合作开发的PreK–2基础读写课程，完善了我们不断扩展的产品组合。加入我们的设计者、倡导者、指导者、思想领袖和创造者团队，帮助我们产生更大的影响。我们一起可以塑造教育的未来。
关于该职位
职责描述
作为我们的合作伙伴体验总监，你将领导一个团队，与学区合作，将课程采用转化为有意义且持续的教学影响。你将负责合作伙伴体验团队的日常管理，该团队负责确保教师、学校和学区获得及时的支持、有意义的专业学习，以及推动长期成功、续约和扩展的客户体验。
这个职位正处于关键时期。inquirED正从单一旗舰产品扩展为真正的多产品组合（包括Inquiry Journeys、Inkwell和Great First Eight），我们的合作伙伴体验团队也在随之演变。作为合作伙伴体验总监，你最终将负责三个产品线的日常运营，确保无论合作伙伴使用什么产品，都能与inquirED建立无缝且高质量的关系。你将管理人力、产能和流程，同时与销售、市场和产品团队紧密合作，确保合作伙伴的洞察力能指导我们如何服务客户并持续改进体验。
作为合作伙伴体验总监，你将把组织战略转化为运营卓越，确保在所有合作伙伴、团队和产品中一致落地。你将识别运营差距，优化团队工作流程，从合作伙伴反馈中发现趋势，并根据日常所见提出改进建议。你具备构建有效团队的能力
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About inquirED
inquirED was founded by teachers to bring rigorous and joyful learning to every student. We’re a fast-growing start-up, serving more educators and students every day. Inkwell, our integrated ELA and social studies curriculum, brings two core subjects together into one coherent instructional experience that builds knowledge and literacy skills, saves time and resources, and supports meaningful learning for both students and teachers. Inquiry Journeys, our elementary social studies curriculum, is used in schools and districts across the country to help students develop deep social studies knowledge and the inquiry skills essential for a thriving democracy. Great First Eight, our PreK–2 foundational literacy curriculum developed with researcher Nell Duke and Stand for Children, rounds out our growing portfolio. Join our team of designers, advocates, guides, thought leaders, and makers to help us make an even greater impact. Together, we can shape the future of education.
About the role
Description
As our Director of Partner Experience, you’ll lead the team that partners with districts to turn curriculum adoption into meaningful, sustained instructional impact. You’ll own the day-to-day leadership of Partner Experience, the team responsible for ensuring teachers, schools, and districts receive timely support, meaningful professional learning, and a customer experience that drives long-term success, renewal, and expansion.
This is a pivotal moment for the role. inquirED is scaling from a single flagship product to a true multi-product portfolio, (Inquiry Journeys, Inkwell, and Great First Eight), and our Partner Experience team is evolving alongside it. As Director of Partner Experience, you’ll eventually lead the team’s day-to-day operations across all three products, ensuring partners experience one seamless, high-quality relationship with inquirED regardless of what they use. You’ll manage people, capacity, and processes while partnering closely with Sales, Marketing, and Product to ensure partner insights inform how we serve customers and continuously improve the experience.
As Director of Partner Experience you’ll translate organizational strategy into operational excellence, ensuring it comes to life consistently across partners, teams, and products. You’ll identify operational gaps, optimize team workflows, surface trends from partner feedback, and recommend improvements based on what you’re seeing every day. Your ability to build effective systems, coach the team, and continuously refine how Partner Experience operates will be a key reason inquirED can scale to three products without partners ever feeling the complexity behind the scenes. You’ll report to GTM leadership and partner closely with the Head of Sales.
Responsibilities
- Manage the day-to-day work of the Partner Experience team, including workload, prioritization, coaching, and performance.
- Run partner onboarding, training, and implementation support end-to-end, ensuring teachers and district leaders can effectively use the curriculum from day one.
- Execute the engagement model GTM leadership sets for supporting partners across Inquiry Journeys, Inkwell, and Great First Eight, including how the team handles districts using more than one product at a time, and flag clearly, with data, when that model is straining under real volume.
- Monitor partner health metrics day-to-day, using them to flag risks early and to surface opportunities for renewal, upsell, and expansion to leadership and Account Management.
- Partner closely with Sales and Account Management to keep the handoff from the sales cycle into implementation and long-term engagement running smoothly.
- Be the day-to-day connector between Partner Experience and Product, Marketing, and Sales, routing real partner feedback to the people who own roadmap, messaging, and GTMgo-to-market decisions.
- Manage and prioritize operational workload across the team, including partner ops and PD logistics, and recommend where tooling, contractor support, or process changes could relieve capacity pressure.
- Run partner feedback loops and processes that capture and share partner success stories to support renewal and advocacy.
- Foster a proactive, collaborative team culture day-to-day, and bring partner-facing capacity and risk issues to GTM leadership before they become bigger problems.
- Ensure teamwide effective use of systems, including Gainsight, to ensure cross-team transparency and data-driven decision making.
- Work both virtually and in person, with periodic travel to partner districts, team retreats, and company events — averaging roughly one trip per month.
Requirements
- 5+ years of experience in customer success, partner experience, or implementation leadership, ideally in K–12, edtech, or another complex-sale, relationship-driven environment.
- 2+ years directly managing a team, with a track record of coaching people into stronger performance.
- Comfort operating across multiple products or workstreams at once; you can run a team well inside a structure that’s still being figured out, without needing it fully settled first.
- Strong data instincts; you know how to build and read partner health metrics and use them to make decisions.
- Excellent cross-functional collaborator; you build real partnerships with Sales, Product, and Marketing rather than just handing off documents.
- High operational ownership; when you spot a capacity or process problem, you go fix it (staffing, tooling, workflow), not just flag it.
- Experience working with districts and/or schools.
- Willingness and ability to travel, averaging about once per month.
Why Work For Us
- Health & 401K: Employee-covered health care and retirement match
- Flexible PTO & Company Closures: Flexible PTO and 12+ observed days off.
- Chances to Connect: Biannual company retreats and optional local meetups
- Remote Opportunities: Most positions are remote, supporting work-from-home flexibility
- Perks and Stipend: Technology package provided, plus a home office stipend
- Learning and Development: Educational and development opportunities, monthly Brunch and Learns, and more!
Please note that because of the high application volume, we are only able to respond to applicants moving forward in the process.
The base compensation range for this role is $136,950–$166,000. Total compensation for this role also includes a full benefits package. This compensation range and title may be adjusted based on actual experience.
Must be U.S. based.
Originally posted on Himalayas