Travel Support Agent – Swedish Language
我们是谁？我们 Dibbers 是热情的旅行爱好者，希望尽可能简单地进行旅游规划！仅需几点击就可以准备出发了！我们的尖端在线旅游平台让客户自行处理直接预订，而我们的专业支持团队则专注于帮助解决更复杂的案件和最后一刻挑战。我们现在正在寻找一个加入我们不断增长的团队的旅行支持代理人！在这个角色中，你将通过协助客户提供无限自动化和自我服务时，确保独特的旅游体验。让我们联系并讨论如何使你在我们的团队中产生影响！如果有：· 拥有2年以上的经验，对阿马迪斯 GDS 的卓越知识 · 在航空预订方面具有强大的技能，包括处理特殊要求，自愿和不自愿变更，发行票券和退款等；• 预订其他旅游产品 （如酒店，火车，公交车，租汽车和地面运输）的经验 · 熟练使用语文和语言瑞典语和英语丹麦或挪威语的知识是优势 · 愿意从家里工作晚上，夜班和周末 （基于轮班的工作）· 真正热情客户服务，有出色沟通技巧和解决方案导向思维 · 有经验与 Zendesk 合作时奖励点 你将要做什么：·帮助旅客进行新预订，改变行程，干扰，紧急问题和复杂的请求 ·通过电话，电子邮件和聊天提供同情心态，专业支持 ·确保每次互动都反映了我们快速，护理和效率的价值观 ·与技术，销售，客户成功和产品团队协调解决用户问题的情况 ·覆盖夜班 - 10pm 到 6am ·保持最新航空公司政策，旅行法规和系统变化。在 DIB 工作是什么？·成为一个快速增长的现代旅游公司的一部分。· 支持，雄心勃勃的国际团队。请以英语发送你的简历，并成为一个将旅游未来塑造成新的热情团队的一部分。在 DIB,每张支持门票都是机会把问题转化为积极记忆。最初发布在喜马拉雅山脉
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Who are we?
We Dibbers are passionate travel enthusiasts who want to make travel planning as easy as possible – just a few clicks and you're ready to go!
Our cutting-edge online travel platform empowers customers to handle straightforward bookings themselves, while our dedicated support team focuses on helping with more complex cases and last-minute challenges.
We are now looking for a Travel Support Agent to join our growing team! In this role, you’ll help ensure an exceptional travel experience by assisting customers when automation and self-service aren’t enough.
Let’s connect and discuss how you can make a difference on our team!
Apply to DIB if you have:
· Excellent knowledge of Amadeus GDS, with at least 2 years of experience
· Strong skills in flight reservations, including handling special requests, voluntary & involuntary changes, ticket issuing, and refunds
· Experience with booking other travel products such as hotels, trains, buses, rental cars, and ground transportation
· Fluency in spoken and written Swedish and English – knowledge of Danish and/or Norwegian is a plus
· Willingness to work evenings, night shifts, and weekends from home (shift-based work)
· A genuine passion for customer service, with excellent communication skills and a solution-oriented mindset
· Bonus points if you have experience working with Zendesk
What you’ll do:
· Assist travelers with new bookings, itinerary changes, disruptions, urgent issues, and complex requests
· Provide empathetic, professional support via phone, email, and chat
· Ensure every interaction reflects our values of speed, care, and efficiency
- Coordinate with Tech, Sales, Customer Success and Product teams to resolve user issues
- Cover night shifts - 10pm to 6am
- Stay updated on airline policies, travel regulations, and system changes
What’s awesome about working at DIB?
· Be part of a fast-growing, modern travel company where your voice matters.
· Fully remote working model
· Training, learning, and development opportunities – we invest in your growth.
· A supportive, ambitious, and international team.
Send us your CV in English and become part of a passionate team reshaping the future of travel. At DIB, every support ticket is an opportunity to turn a problem into a positive memory.
Originally posted on Himalayas