Implementation Specialist
20多年来，Smartsheet 赋予了团队能够无地管理工作和更智能化解决方案的能力。现在，在我们最雄心勃勃的章节中，我们正在将人类团队与人工智能代理团结起来。通过调整工作代理做得最好，自动化手工任务并发现规模上的见解，我们为人们创造了一个空间专注于真正重要的东西：判断力，创意和大思维。这就是工作中的魔法，这是我们每天都会出现的事情。####****实施专家** 我们正在寻找一个经验丰富的实现专家来指导客户启用和产品采用 Smartsheet 的客户，通过提供费用，固定范围服务包。作为实施专家，你将与客户和帐户团队密切合作，以实现销售包装服务的成功实施。你将确保客户有最佳体验，无论是新手还是在途中寻求提高他们的经验。你的主要作用是加速采用，加强保留和确定扩张机会。本全职职位向总部位于哥斯达黎加的解决方案服务管理员报告。你将：- 在各种客户行业和使用案例中执行 Smartsheet 的多次并发承诺，确保你的客户从 Smartsheat 平台中获得最大价值 - 与客户利益相关者合作，推动时间表，管理范围和改变请求 - 设计，展示和构建符合新和现有客户业务需求的智能表解决方案 - 获得并保持深入的技术知识包括高端产品在内的 Smartsheet - 与客戶用户群识别 Smarts sheet 的产品和服务扩张机会 - 在各种行业和商业功能中担任 Smartssheet 平台最佳实践和能力的顾问 - 满足或超越与角色一致的关键性能指标 (KPI) 目标 - 完成其他任务。你所分配的：- 有强大的时间管理技能。- 客户同时面对多个客户的角色经验 - 能够反应，解决问题和收集信息的能力 - 管理客户期望和解决范围冲突的经验 - 高动机和富有资源的团队员 - 本科或相等相关工作经验和教育 （最低2年）- 在配置中实践工作经验，定制化
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For over 20 years, Smartsheet has empowered teams to manage work seamlessly and scale solutions smarter. Now, in our most ambitious chapter yet, we are uniting human teams with AI agents. By orchestrating the work agents do best, automating manual tasks and uncovering insights at scale, we create the space for people to focus on what truly matters: judgment, creativity, and big thinking. That is magic at work, and it’s what we show up for every day.
#### **Implementation Specialist**
We are looking for an experienced Implementation Specialist to guide customer enablement and product adoption for Smartsheet customers by delivering fixed fee, fixed scope services packages. As an Implementation Specialist, you will work closely with the Customer and Account Teams to achieve successful implementations of sold Packaged Services. You will ensure customers have the best experience whether they are new to Smartsheet or mid-journey and looking to enhance their experience. Your primary role is to expedite adoption, bolster retention and identify expansion opportunities.
This full-time position reports to a Manager of Solution Services based in Costa Rica.
You Will:
- Lead multiple concurrent engagements to implement Smartsheet across a variety of client industries and use cases, ensuring your clients are gaining the most value from the Smartsheet platform
- Collaborate with customer stakeholders to drive timelines, manage scope, and change requests
- Design, demonstrate, and build Smartsheet solutions that fit within new & existing customer business needs
- Gain and maintain deep technical knowledge of Smartsheet including premium products
- Identify product and services expansion opportunities for Smartsheet with the customer's user base
- Serve as an advisor on best practices and capabilities of the Smartsheet platform at scale across a variety of industries and business functions
- Meet or exceed key performance indicator (KPI) targets aligned to the role
- Accomplish other tasks as assigned
You Have:
- Strong time management skills.
- Experience in client facing roles working with multiple clients simultaneously
- Ability to react, solve problems, and gather information
- Experience managing customer expectations and resolving conflicts in scope
- Highly motivated and resourceful team-player
- Bachelor’s degree or equivalent combination of relevant work experience and education (minimum 2 years)
- Hands-on working experience in the configuration, customization, and implementation of SaaS applications
- Demonstrative experience leveraging AI tools to improve outcome efficiencies
- Project Management skills: timeline, scope management, project execution.
- Strong communication skills with the ability to explain technical subjects to non-technical end user personnel
- Experience with problem solving and risk resolution
- Willing to travel periodically (up to 10%) based on customer and business need
**Get to Know Us:**
At Smartsheet, your ideas are heard, your potential is supported, and your contributions have real impact. You’ll have the freedom to explore, push boundaries, and grow beyond your role. We welcome diverse perspectives and nontraditional paths—because we know that impact comes from individuals who care deeply and challenge thoughtfully. When you’re doing work that stretches you, excites you, and connects you to something bigger, that’s magic at work. Let’s build what’s next, together.
**Equal Opportunity Employer:**
Smartsheet is an Equal Opportunity (EEO) employer committed to fostering an inclusive environment with the best employees. It is our policy to provide equal employment opportunities to all qualified applicants in accordance with applicable laws in the US, UK, Australia, Germany, Costa Rica, Japan, Bulgaria, India, and Singapore. All qualified applicants will receive consideration without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, protected veteran or disabled status, or genetic information.
If there are preparations we can make to help ensure you have a comfortable and positive interview experience, please let us know.
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