Customer Success Manager, Principal
角色摘要 在客户成功管理总监的领导下，我们正在聘请一个主要客户成功经理来支持客户成功控制团队。这个职位对于 ARR 增长和保留至关重要，并将负责客户宣传，账户管理和断预防。关键责任 · 领导执行层次的客户参与战略帐户组合中，与高级企业和运营利益相关者建立可信的顾问关系以推动长期客户价值和成功。· 拥有和调整售后客户生命周期，包括复杂的账户转型，执行治理计划，成功规划，风险管理，更新战略以及增长和扩张机会的识别。·通过有效的变革管理实践推动客户采用和业务转型倡议，确保客户目标与解决方案实现之间的协调。· 在销售，专业服务，解决方案咨询，产品，支持和合作伙伴团队中担任高级客户辩护者和战略四分卫，以解决复杂的业务挑战并加速客户结果。· 制定和提供可衡量的业务影响的执行商业评估，治理框架，成功指标和结果导向建议。·分析客户，产品和业务绩效数据以确定趋势，减轻风险，影响战略决策并推动持续实现价值。· 对定义的业务目标，成功计划，关键指标和合同承诺，内部和客户利益相关者之间的问责制。· 经过企业复杂客户关系管理的成功，包括高管层面利益相关者参与，高管治理计划，战略账户规划，更新管理和扩张策略开发。·通过组织变革，采用倡议，数字转型努力以及跨功能商业流程改进来领导客户的能力；· 有强大的执行沟通，演示，谈判和影响力技能，具有有效地与 C-suite 和高级领导观众进行互动的能力。·经验管理具有重大商业复杂性的高价值客户组合。
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ROLE SUMMARY
Under the leadership of the Director of Customer Success Management, we are hiring a Principal Customer Success Manager to support the Customer Success Management team. This role is critical to ARR growth and retention and will be responsible for customer advocacy, account management, and churn prevention.
KEY RESPONSIBILITIES
- Lead executive-level customer engagement across a portfolio of strategic accounts, establishing trusted advisor relationships with senior business and operational stakeholders to drive long-term customer value and success.
- Own and orchestrate the post-sale customer lifecycle, including complex account transitions, executive governance programs, success planning, risk management, renewal strategy, and identification of growth and expansion opportunities.
- Drive customer adoption and business transformation initiatives through effective change management practices, ensuring alignment between customer objectives and solution realization.
- Serve as the senior customer advocate and strategic quarterback across Sales, Professional Services, Solutions Consulting, Product, Support, and partner teams to resolve complex business challenges and accelerate customer outcomes.
- Develop and deliver executive business reviews, governance frameworks, success metrics, and outcome-oriented recommendations that demonstrate measurable business impact.
- Analyze customer, product, and business performance data to identify trends, mitigate risk, influence strategic decisions, and drive continuous value realization.
- Drive accountability across internal and customer stakeholders against defined business objectives, success plans, KPIs, and contractual commitments.
REQUIRED QUALIFICATIONS
- Experience in manufacturing, engineering, or other technical field is preferred
- Proven success managing complex enterprise customer relationships, including executive-level stakeholder engagement, executive governance programs, strategic account planning, renewal management, and expansion strategy development.
- Demonstrated ability to lead customers through organizational change, adoption initiatives, digital transformation efforts, and cross-functional business process improvements.
- Strong executive communication, presentation, negotiation, and influence skills, with the ability to engage effectively with C-suite and senior leadership audiences.
- Experience managing high-value customer portfolios with significant business complexity, multiple stakeholder groups, and competing priorities.
- Strong analytical and problem-solving skills with the ability to translate data into strategic recommendations and measurable customer outcomes.
- Ability to operate independently, exercise sound judgment, and lead through ambiguity in a rapidly scaling and evolving environment
EDUCATION AND EXPERIENCE
- Bachelor’s degree in engineering, manufacturing, computer science or equivalent experience; Master’s degree preferred
- 7+ years of relevant experience
WORK ENVIRONMENT
- Remote position
- Travel up to 25%, if applicable
Why Join Velotic
Velotic is uniquely positioned at the intersection of industrial operations, advanced connectivity, and AI. Joining now means you can help shape:
Culture & Growth
- Build foundational People Ops systems, processes, and culture from day one.
- Work within a team defined by ambition, collaboration, authenticity, and speed.
- Influence global operating models and employee experience at scale.
Work-Life Balance
- Flexible work arrangements
- Discretionary Time Off (DTO)
- Global paid parental leave
- Employee Assistance Program (EAP
Join Us
Learn more at:
WHO WE ARE
Velotic is a newly-formed independent software company with a pure-play focus on industrial operations. We unite two category-defining portfolios -- ThingWorx and Kepware (formerly part of PTC) and Proficy (formerly part of GE Vernova) -- to transform industrial manufacturing, at scale. With $350M in annual revenue, a global footprint across a range of industries, a legacy customer base, and our intelligent data connectivity systems and AI solutions, we are one of the world's largest independent software companies focused on industrial operations -- here to power the future of manufacturing.
OUR MISSION
Enabling the world's industrial producers to do the right things right—across every shift, every plant, every day. We help manufacturers prosper by equipping them with software-defined, data-driven production systems that elevate quality, accelerate cycle times, improve resilience, and enable sustainable profit growth.
WHY THIS IS A ONCE-IN-A-CAREER OPPORTUNITY
- Lead in a market undergoing significant disruption and growth from cloud migration to edge intelligence to AI-powered industrial automation.
- Join a culture defined by ambition, authenticity, speed, teamwork, and the belief that manufacturing can meaningfully improve the world.
- Competitive benefits, compensation and long-term impact on how the world’s industrial companies operate, automate, and innovate.
Originally posted on Himalayas