客户成功经理
Client Success Manager
KPI 监控与报告：你将跟踪并报告关键的收入周期 KPI，包括应收账款天数、拒付率和总体应收账款，确保客户达成其财务目标。你将生成提供这些 KPI 洞察力的报告，帮助客户做出明智的决策。
数据驱动决策：你将分析客户数据以识别趋势、改进领域和优化收入周期流程的机会。你的数据分析将直接有助于提升客户成果。
以客户为中心的解决方案：你将在收入周期管理的背景下预判客户需求，并提供定制化解决方案以提升其运营和财务表现。
沟通与问题解决：你将有效地向内部团队和客户传达与 KPI 表现相关的发现和见解，同时提出数据驱动的解决方案来应对任何已识别的问题。
任务管理和适应能力：你将管理多个客户账户，有效优先处理任务以满足客户截止日期，并适应不同的客户需求和挑战。
我们寻找的人选：
· 强大的分析和解决问题的能力：你在分析收入周期数据、识别趋势以及解决与 KPI 表现和收入周期流程相关的问题方面表现出色。
· 熟练使用数据分析工具：你熟练使用 Excel、SQL 和 Tableau 等工具分析客户数据并生成推动决策的有洞察力的报告。
· 了解收入周期管理：你对医疗收入周期管理流程有基本理解，并能将此知识应用于提升客户 KPI 和财务产出。
优先资格：
· 3年以上在医疗行业从事数据分析、客户支持或类似角色的经验，专注于收入周期管理和 KPI 跟踪
· 3年以上具备较强的技术技能，包括熟练使用 Microsoft Office 套件（尤其是 Excel）以及数据分析和可视化工具的经验
· 熟悉收入周期管理：熟悉医疗收入周期管理的概念和实践，并能够将此知识应用于提升客户成果
· 以客户为中心的思维：能够在收入周期管理领域理解并预判客户需求，并据此定制解决方案
· 对 Microsoft Excel 的高级熟练度
查看英文原文
KPI Monitoring and Reporting: You will track and report on essential revenue cycle KPIs, including days in AR, denial rates, and overall AR, ensuring that clients are meeting their financial objectives. You will generate reports that provide insights into these KPIs, helping clients make informed decisions.
Data-Driven Decision Making: You will analyze client data to identify trends, areas for improvement, and opportunities to optimize revenue cycle processes. Your data analysis will directly contribute to enhancing client outcomes.
Client-Centric Solutions: You will anticipate client needs within the context of revenue cycle management and tailored solutions to improve their operational and financial performance.
Communication and Problem-Solving: You will effectively communicate findings and insights related to KPI performance to internal teams and clients, while proposing data-driven solutions to address any identified issues.
Task Management and Adaptability: You will manage multiple client accounts, prioritizing tasks effectively to meet client deadlines and adapting to varying client needs and challenges.
What we are looking for:
· Strong Analytical and Problem-Solving Skills: You excel in analyzing revenue cycle data, identifying trends, and solving problems related to KPI performance and revenue cycle processes.
· Proficiency in Data Analysis Tools: You are proficient in using tools such as Excel, SQL, and Tableau to analyze client data and generate insightful reports that drive decision-making.
· Understanding of Revenue Cycle Management: You have a basic understanding of healthcare revenue cycle management processes and can apply this knowledge to improve client KPIs and financial output.
Preferred Qualifications:
- 3+ years of experience of f experience in a data analysis, client support, or similar role within the healthcare industry, with a focus on revenue cycle management and KPI tracking
- 3+ years of experience of strong technical skills, including proficiency in Microsoft Office Suite (especially Excel) and experience with data analysis and visualization tools
- Familiarity with Revenue Cycle Management: Familiarity with healthcare revenue cycle management concepts and practices, and the ability to apply this knowledge to improve client outcomes
- Client-Centric Mindset: Ability to understand and anticipate client needs within the revenue cycle management space and tailor solutions accordingly
- Advanced proficiency in Microsoft Excel, including pivot tables, data analysis, and reporting.
Work Location:
Candidates must be based in Hawaii. This is a primarily remote position.
Originally posted on Himalayas