Senior Support Network Engineer
高级支持网络工程师 远程位置类型：全职，远程工作时间：美国业务时间关于角色 在帕瓦戈，我们的客户之一正在聘请一名高级支持网络技术人员来支持和维护 ISP 和固定无线网络基础设施，同时为美国的 B2B 客户提供了卓越的技术支持。这是面向客户的角色需要强大的网络专业知识，优秀的沟通技能以及与无线网络技术，路由，开关和网络故障解决实践经验。你将在维持高网络可用性，解决技术问题和支持关键任务的连接解决方案方面发挥重要作用。What You'll Do Network Operations & Support · 为美国 B2B 客户提供技术支持。· 在核心和边缘 ISP 网络中配置，管理和故障排除 MicroTik 和 Cisco 路由器和开关。·监测网络性能，解决停机并确保高网络可用的情况。·及时诊断和解决复杂的网络问题。固定无线基础设施 ·规划，部署和故障处理固有线访问 (FWA) 基础设施。·支持点到点 (PTP) 和点到多点 (PTMP) 無线链接。· 与包括：Cambium · Ubiquiti / UniFi · Aviat · Siklu / Ceragon · 支持固定无线，管理的 Wi-Fi,Starlink 和无线网格/后接解决方案。路由和网络管理 · 实施和维护动态路由协议，包括：· OSPF · BGP · 在 ISP 网络基础设施中保持可靠的路由。· 支持网络性能优化和稳定。所需经验和技能 · 完美的书面和口头英语沟通技巧。· 面向客户技术支持角色的前身经验。· 使用固定无线/WISP 技术的实践经验，包括：· Starlink · 管理的 Wi - Fi · Cambium · Unifi / Unifi · 辛克卢/塞拉贡 · 强大的配置和故障解决的经验。· 在实施和支持 OSPF 和 BGP 网络的经验，· 在部署和故障处理 PTP 和 PTMP 无线网络的经历。· 强大的问题排除和解决技能。好处有 · 在 AWS,Azure,GCP 或类似平台上的云网络的经 experience. · ITSM 的经验，最好是 Salesforce. · 使用：· Starlink · 4G/5G 网络 · Peplink-WAN · Network SD
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Senior Support Network Engineer – Remote
Position Type: Full-Time, Remote
Working Hours: U.S. Business Hours
About the Role
At Pavago, one of our clients is hiring a Senior Support Network Engineer to support and maintain ISP and fixed wireless network infrastructure while delivering exceptional technical support to U.S.-based B2B customers.
This is a customer-facing role requiring strong networking expertise, excellent communication skills, and hands-on experience with wireless networking technologies, routing, switching, and network troubleshooting. You’ll play a key role in maintaining high network availability, resolving technical issues, and supporting mission-critical connectivity solutions.
What You’ll Do
Network Operations & Support
- Provide technical support to U.S.-based B2B customers.
- Configure, manage, and troubleshoot MikroTik and Cisco routers and switches across core and edge ISP networks.
- Monitor network performance, resolve outages, and ensure high network availability.
- Diagnose and resolve complex network issues in a timely manner.
Fixed Wireless Infrastructure
- Plan, deploy, and troubleshoot Fixed Wireless Access (FWA) infrastructure.
- Support Point-to-Point (PTP) and Point-to-Multipoint (PTMP) wireless links.
- Work with wireless platforms including:
- Cambium
- Ubiquiti / UniFi
- Aviat
- Siklu / Ceragon
- Support fixed wireless, managed Wi-Fi, Starlink, and wireless mesh/backhaul solutions.
Routing & Network Management
- Implement and maintain dynamic routing protocols, including:
- OSPF
- BGP
- Maintain reliable routing across ISP network infrastructure.
- Support network performance optimization and stability.
Required Experience & Skills
- Flawless written and verbal English communication skills.
- Previous experience in customer-facing technical support roles.
- Hands-on experience with fixed wireless/WISP technologies, including:
- Starlink
- Managed Wi-Fi
- Cambium
- Ubiquiti / UniFi
- Siklu / Ceragon
- Strong experience configuring and troubleshooting MikroTik and Cisco networking equipment.
- Experience implementing and supporting OSPF and BGP.
- Experience deploying and troubleshooting PTP and PTMP wireless networks.
- Strong troubleshooting and problem-solving skills.
Nice to Have
- Experience with cloud networking in AWS, Azure, GCP, or similar platforms.
- ITSM experience, preferably with Salesforce.
- Experience with:
- Starlink
- 4G/5G networking
- Peplink SD-WAN
- Network certifications such as:
- CCNA
- Network+
- Equivalent certifications
What a Typical Day Looks Like
- Monitor network health and respond to customer support requests.
- Troubleshoot routing, switching, and wireless connectivity issues.
- Configure and maintain MikroTik and Cisco network devices.
- Support fixed wireless infrastructure and resolve outages.
- Work directly with customers to diagnose and resolve technical issues.
- Collaborate with internal teams to maintain reliable network operations.
In short: You’ll support, troubleshoot, and optimize ISP and fixed wireless network infrastructure while delivering exceptional technical support to B2B customers.
Interview Process
- Application Review
- Spark Hire Intro Video (3–5 minutes)
- Technical Interview
- Client Interview
- Offer & Onboarding
What Happens After You Apply
After submitting your application, you’ll receive an email invitation from Spark Hire to record a short 3–5 minute Intro Video. This is the first step in our hiring process and can be completed whenever it’s convenient for you.
Instead of multiple screening calls, you’ll have one opportunity to introduce yourself, discuss your networking experience, and highlight your expertise with fixed wireless technologies, MikroTik, Cisco, routing protocols, and customer support. Your video will be reviewed before moving forward in the interview process.
You can record your video as many times as you’d like before submitting it—only your final version will be reviewed.
Please keep an eye on both your inbox and spam folder for your Spark Hire invitation after applying.
Apply Now
If you’re passionate about networking, wireless infrastructure, and delivering outstanding customer support, we’d love to hear from you. Apply today and join a team dedicated to building and maintaining reliable network solutions.
Originally posted on Himalayas