新墨西哥州-在家工作客户服务代表和销售代表（美国）
New Mexico - Work At Home Customer Service & Sales Representative (US)
作为客户服务代表，你将能够在一个合作和吸引人的环境中工作，有一个目标，对人们的日常生活产生积极影响！我们将培训你成为你的领域专家，以便你可以自信地提供令人惊叹的客户体验。你会进行客户询问，与客户联系，有关他们的经历，行使情感智能并遵循指南以确保每个客户都得到照顾，个人接触。所以，客户服务代理的人生的一天是什么样子？·通过进来电话，出发电话和电子邮件道与客户沟通 ·通过积极的倾听，表现情绪智能和提出后续问题来识别客户需求 ·利用所提供的知识基础来研究对客户询问的答案并以及时准确信息回应客户 ·在适当工具或系统中记录客户需求，互动和结果 ·通过特殊沟通技能创造一个 WOW 因素在每种交往中，拥有互动和服务速度 ·定期与你的监督者进行 1:1 辅导会议，确保你经常满足关键绩效指标.HGS 是全球领导者在客户体验管理方面。凭借全球领先品牌数以百计的服务，HGS 是完美的未来建设地点！随着 HGS 的工作带来诸如：· 每小时从12美元到16美元 （根据经验）和加班机会 · 最好的医学，牙科，视觉福利 · 学费补偿 · 参考朋友奖金 · 员工援助计划 · 灵活安排选择 · 在快速增长的组织中获得职业进步 · 专注于人，你能建立终身的联系和友环境。所以什么才是真正让一个伟大的客户服务代表？把自己当作一个解决问题的人！如果你有能力对人们产生惊人的影响！如果你有同情心，活力，大胆，并理解一种互动如何会带来巨大变化，你将喜欢这个机会！为了成功，你需要这些品质。· 你至少18岁了·你拥有高中文凭或等级；
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As a Customer Service Representative, you’ll have the ability to work in a collaborative and engaging environment with one goal, make a positive impact on people’s day! We’ll train you to be an expert in your field, so you can confidently deliver an amazing customer experience. You’ll field customer inquiries, connect with customers about their experience, exercise emotional intelligence and follow guidelines to ensure every customer is taken care of, with a personal touch.
So, what does a day in life for a Customer Service Representative look like?
- Communicate with customers through inbound calls, outbound calls and email channels
- Identify customer needs through active listening, exercising emotional intelligence and asking follow up questions
- Use the provided knowledgebase to research answers to customer inquiries and respond to customers with timely, accurate information
- Document customer needs, interactions and outcomes in the appropriate tool or system
- Creating a “WOW” factor in every interaction through exceptional communication skills, taking ownership of the interaction and speed of service
- Regular 1:1 coaching sessions with your supervisor to ensure you regularly meet key performance indicators
HGS is a global leader in customer experience management. With more than 18,000+ employees spread across 9 countries; our mission is to make our clients more competitive by providing exceptional customer experiences. Powered by a people first philosophy and experience serving hundreds of the world’s leading brands, HGS is the perfect place to build your future!
lus, working with HGS comes with benefits like:
- Starting at $12 to 16 hourly (depending on experience)and overtime opportunities
- Best in class medical, dental, vision benefits
- Tuition Reimbursement
- Refer-A-Friend bonuses
- Employee assistance programs
- Flexible Schedule Options
- Career advancement in a fast growing organization
- People focused environment where you’ll make lifetime connections and friendships
So what really makes a great Customer Service Representative? Think of yourself as a problem solver who will have the opportunity to make an amazing impact on people’s day! If you’re compassionate, energetic, bold and understand how one interaction can make a big difference, you’ll love this opportunity!
To be successful, you’ll need these qualities.
- You’re at least 18 years of age
- You have a High School Diploma or equivalent
- You have at least 6 months of customer service experience and you understand the value of coaching / feedback
- Demonstrate a caring, supportive and friendly nature in every interaction
- You’re computer savvy, comfortable sitting at a desk and working with multiple monitors
- You’re familiar with Android and IOS mobile applications
- You’re results oriented and comfortable providing customers with recommendations and solutions
HGS is committed to providing an inclusive and barrier-free work environment, starting with the hiring process. If you are contacted by HGS Canada regarding a job opportunity, please advise if you have any restrictions that need to be accommodated. All information received in relation to accommodation will be kept confidential.
Originally posted on Himalayas