Bilingual Clinical Support Specialist
重要注意：请注意招聘诈骗.Vheda Health 将在招聘过程中永远不会要求敏感，个人信息或支付信息。此外，Vheda 健康只会从我们的域名 (vheda.com) 联系符合条件的候选人 （申请有资格角色）.所有积极职业生涯帖子都可以找到。关于 Vheda 健康 Vheda Health 是虚拟卫生参与领域的领导者，致力于改善弱势群体的健康公平。拥有10多年的经验和强大的全国性存在，我们手头关键慢性护理计划提供简单地访问任何地方的医疗保健，帮助计划为其成员提供更好的结果。我们正在聘请一个双语临床支持专家加入我们的团队！这个全职职位是直接影响到受服务不足，脆弱和危险人口的生活的有影响力的角色。我们寻找能够利用他们的临床知识和批判性思维技能有效分类，委托任务，确定风险和关闭护理差距的候选人。你的责任将包括联系那些没有范围的生命信号或设备读取的人，评估他们立即的健康需求，提醒他们可用的资源，记录所有互动。作为远程临床支持专家，你将通过远程患者监测设备获得实时数据，并得到我们的在线平台的充分支持，确保最高的护理计划遵守。这个角色是完全远程的，但可能需要每年访问我们哥伦比亚省的办公室进行公司范围内的活动和会议。关键责任 · 即时接触：即时联系成员关于离距离的重要标志或设备读取。·移动护理管理：帮助员工使用移动护肤管理设备。·风险识别：与会员沟通以确定风险并教育他们对设备推范围。·健康教育：培养成员有关症状和接触的选择，包括何时要转向急诊或替代方案。·资源最大化：为最佳护理提供可用的资源最大限度地利用。·团队合作：根据需要协助卫生教练，客户服务和技术支持团队并与整个护理团队有效支持成员。要求资格 ·熟悉西班牙语 ·当前和活跃的 RN 许可证。·在关键护理环境中至少有1到3年的经验。
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Important Notice:Please be aware of recruiting scams — Vheda Health willnever askfor sensitive, personal information or payment information during the hiring process. Further, Vheda Health will only contact eligible candidates (who apply for an eligible role) from our domain — vheda.com. All active career postings can be found at.
About Vheda Health
Vheda Health is a leader in virtual health engagement, dedicated to improving health equity for underserved populations. With over 10 years of experience and a strong national presence, our turnkey chronic care programs provide simple access to care from anywhere, helping health plans deliver better outcomes for their members.
We’re Hiring a Bilingual Clinical Support Specialist to Join Our Team!
This full-time position is an impactful role that directly influences the lives of underserved, vulnerable, and at-risk populations. We are seeking candidates who leverage their clinical knowledge and critical thinking skills to triage effectively, delegate tasks, identify risks, and close gaps in care. Your responsibilities will include contacting individuals with out-of-range vital signs or device readings, assessing their immediate health needs, reminding them of available resources, and documenting all interactions. As a Remote Clinical Support Specialist, you will receive real-time data through remote patient monitoring devices and be fully supported by our online platform, ensuring the highest adherence to care plans. This role is fully remote but may require travel to our offices in Columbia, MD, up to four times per year for companywide events and meetings.
Key Responsibilities
· Immediate Outreach: Contact members promptly regarding out-of-range vital signs or device readings.
· Mobile Care Management: Assist members with the use of mobile care management devices.
· Risk Identification: Communicate with members to identify risks and educate them on recommended device ranges.
· Health Education: Educate members about concerning symptoms and options for outreach, including when to refer to the ER or alternatives.
· Resource Maximization: Maximize members' access to available resources for optimal care.
· Team Collaboration: Assist health coaches, customer service, and tech support teams as needed and collaborate with the entire care team to support members effectively.
Required Qualifications
- Fluent in Spanish
- Current and active RN license.
- Minimum of 1-3 years of experience in a critical care setting.
- Understand chronic disease management and progression (e.g., Diabetes, Hypertension, Congestive Heart Failure, Asthma, COPD, Weight Management, Mental/Behavioral Health).
- Proficient with technology and web-based applications.
- Proven ability to work effectively in a remote setting, demonstrating strong communication and collaboration skills.
- Demonstrate effective communication skills with compassion and empathy.
- Proven ability to work effectively in a remote setting, ensuring seamless communication and collaboration with the care team.
- Additional Preferred Skills
- Previous experience in an emergency room setting.
- Experience working with diverse populations.
- Understanding of Medicaid and/or Medicare.
- Experience with telephonic patient outreach.
- Familiarity with Motivational Interviewing techniques.
- Experience in care coordination or case management roles.
- Experience with HEDIS and/or NCQA standards.
- Fluency in Spanish preferred, but not required.
Location Preference: While this role is remote, candidates based in Florida, Illinois, and Kentucky will receive priority consideration.
Vheda Health Benefits
At Vheda, we care about your health, your family and your future and strive to have our benefits reflect that. This includes:
· Competitive salary: Up to $70,000 per year
· Comprehensive health Insurance including medical, dental, vision, LTD, STD and life insurance
· 401(k)
· Unlimited paid time off
· 12 paid company holidays
· Engaging team events
We provide equal opportunities to everyone who works for us and every applicant. We consider applicants for all positions without regard to sex or gender, gender identity, gender expression, age, race, religious creed, color, national origin, ancestry, pregnancy, physical or mental disability, medical condition, genetic information, marital status, sexual orientation, military or veteran status, or any other legally protected status. We enthusiastically celebrate the diversity of our team and believe that talent, passion, and experience are the only relevant criteria for considering new team members.
Originally posted on Himalayas