客户服务代表
Customer service representative
关于Onepilot
Onepilot是一家专注于外包客户支持的创新公司。基于现代且以用户为中心的愿景，我们提供一站式解决方案，帮助企业管理客户关系，高效且高质量。我们的使命是为客户提供无瑕疵的客户体验。
在Onepilot，我们与自由职业代理合作，这些代理经过培训，能够满足每位客户的具体需求。这些代理根据绩效获得报酬，并有质量奖金制度，体现了我们对卓越的承诺。我们致力于为他们提供灵活、透明且富有成效的工作环境。
职位描述
作为Onepilot的代理，您是一名自由职业者，负责帮助我们客户的消费者解决他们的请求。
在完成针对客户的电子学习培训后，您将获得每个客户的知识库。Onepilot的技术和这个知识库将使您能够有效回应通过电子邮件、聊天或电话发来的客户用户请求。
您可以在家工作，并按每份工单支付报酬。每份工单的价格取决于工单的复杂度、处理时间和您的所在地。价格在0.40€到2€之间。我们的代理平均每小时收入15€。
地点：欧盟 · 合同类型：自由职业 · 可用时间：每周20小时
最初发布于Himalayas
查看英文原文
About Onepilot
Onepilot is an innovative company specializing in outsourcing customer support. Built on a modern and human-centered vision, we provide a turnkey solution to help businesses manage customer relationships efficiently and with high quality. Our mission is to ensure a flawless customer experience for our customers.
At Onepilot, we collaborate with freelance agents trained to meet each client's specific needs. These agents, compensated based on performance with a quality bonus system, embody our commitment to excellence. We are dedicated to offering them a flexible, transparent, and enriching work environment.
The role
As a Onepilot agent, you’re a freelance in charge of helping our clients’ consumers with their requests.
After completing e-learning trainings on your customers, you will have access to a knowledge base for each of them. The Onepilot technology, and this knowledge base will enable you to respond effectively to our clients’ user requests coming in via email, chat, or call.
You work from home, and will be paid for each ticket solved. The price of each ticket depends on the ticket’s complexity, handling time, and your location. It varies between 0,40€ and 2€. On average our agents earn 15€ an hour.
Location: EU · Contract: Freelance · Availability: 20h/week
Originally posted on Himalayas