区域运营经理, ICQA
Regional Operations Manager, ICQA
Stord 是消费者体验公司，通过配送为当今领先的品牌提供无缝结账服务。Stord 正在快速增长，并有望在接下来的 18 个月内将收入翻倍。为了实现并超越这一目标，Stord 正在全公司范围内战略性地扩大团队，寻找充满激情的专业人士帮助我们实现使命。
通过结合全面的电商赋能技术与高吞吐量的履约服务，Stord 为品牌提供了一个与零售巨头竞争的平台。Stord 通过其履约、仓储、运输和由运营人员构建的软件套件（包括订单管理系统、售前与售后系统以及仓库管理系统）每年管理超过 100 亿美元的电商交易。Stord 正在为所有品牌创造公平的竞争环境，以大规模交付最佳消费者体验。
通过 Stord，品牌可以提高购物车转化率，改善单件商品经济效益，并推动持续的客户忠诚度。Stord 的端到端电商解决方案结合了顶级的全渠道履约和配送服务，以及领先的技术，确保快速配送、可靠的交付承诺、更便捷的渠道访问以及每笔订单的更高利润率。
AG1、True Classic、Native、Seed Health、quip、goodr、Sundays for Dogs 等数百家领先的 DTC 和 B2B 公司都信任 Stord，在每笔订单中都能交付行业领先的消费者体验。Stord 总部位于亚特兰大，在美国、加拿大和欧洲均设有设施。Stord 获得了 Kleiner Perkins、Franklin Templeton、Founders Fund、Strike Capital、Baillie Gifford 和 Salesforce Ventures 等顶级投资机构的支持。
区域运营经理 – ICQA 将负责 Stord 全网络 ICQA 和质量项目的区域执行。该职位确保符合公司库存控制标准，推动数据准确性，并与站点领导合作，识别并消除库存和流程错误的根本原因。
职位名称：
区域运营经理 – ICQA
汇报对象：
库存控制与质量保证总监（ICQA）
工作地点：
远程办公，需定期前往指定区域的履约中心（东区或西区）
职位概述：
区域运营经理 – ICQA 将负责 Stord 全网络 ICQA 和质量项目的区域执行。该职位确保符合公司库存控制标准，推动数据准确性，并与站点领导合作，识别并消除库存和流程错误的根本原因。T
查看英文原文
Stord is The Consumer Experience Company, powering seamless checkout through delivery for today's leading brands. Stord is rapidly growing and is on track to double our revenue in the next 18 months. To meet and exceed this target, Stord is strategically scaling teams across the entire company, and seeking energetic experts to help us achieve our mission.
By combining comprehensive commerce-enablement technology with high-volume fulfillment services, Stord provides brands a platform to compete with retail giants. Stord manages over $10 billion of commerce annually through its fulfillment, warehousing, transportation, and operator-built software suite including OMS, Pre- and Post-Purchase, and WMS platforms. Stord is leveling the playing field for all brands to deliver the best consumer experience at scale.
With Stord, brands can increase cart conversion, improve unit economics, and drive sustained customer loyalty. Stord’s end-to-end commerce solutions combine best-in-class omnichannel fulfillment and shipping with leading technology to ensure fast shipping, reliable delivery promises, easy access to more channels, and improved margins on every order.
Hundreds of leading DTC and B2B companies like AG1, True Classic, Native, Seed Health, quip, goodr, Sundays for Dogs, and more trust Stord to deliver industry-leading consumer experiences on every order. Stord is headquartered in Atlanta with facilities across the United States, Canada, and Europe. Stord is backed by top-tier investors including Kleiner Perkins, Franklin Templeton, Founders Fund, Strike Capital, Baillie Gifford, and Salesforce Ventures.
The Regional Operations Manager – ICQA will lead regional execution of Stord’s network-wide ICQA and Quality programs. This role ensures compliance with company inventory control standards, drives data accuracy, and partners with site leadership to identify and eliminate root causes of inventory and process errors.Job Title:
Regional Operations Manager – ICQA
Reports To:
Director of Inventory Control & Quality Assurance (ICQA)
Location:
Remote with regular travel to assigned regional fulfillment centers (East or West Region)
Position Summary:
The Regional Operations Manager – ICQA will lead regional execution of Stord’s network-wide ICQA and Quality programs. This role ensures compliance with company inventory control standards, drives data accuracy, and partners with site leadership to identify and eliminate root causes of inventory and process errors. The position serves as the operational extension of the Director of ICQA, accountable for inventory health, shrink performance, and audit adherence across multiple facilities in their assigned region.
Key Responsibilities:
Program Execution & Oversight
- Oversee all ICQA activities (cycle counts, physical inventories, audits, investigations, reconciliations, projects) for the assigned region.
- Ensure consistent application of SOPs, KPI tracking, and corrective action processes.
- Lead deployment of ICQA tools, training matrices, and network-standard reporting.
- Partner with Fulfillment Operations to maintain control limits for exceptions, adjustments, and location accuracy.
Performance & Metrics
- Own regional metrics, including Inventory Accuracy, Shrink %, L%R, Audit Completion, and Exception Closure Rates.
- Review daily/weekly data to identify trends, high-risk areas, and performance drift.
- Conduct weekly reviews with site ICQA and Site Leads to drive continuous improvement and accountability.
Compliance & Governance
- Ensure compliance with GMP, GDP, and customer-specific quality requirements.
- Support execution of CAPA, audit responses, and inventory-related escalations.
- Maintain proper segregation of duties between ICQA and Operations to preserve inventory integrity.
People Leadership
- Directly manage and develop site-level ICQA Managers or Supervisors across the region.
- Create a culture of accuracy, accountability, and proactive problem-solving.
- Partner with HR and Ops Directors to forecast staffing, training, and succession planning.
Continuous Improvement
- Collaborate with Operations, Engineering, and BI teams to optimize ICQA processes and reporting.
- Identify opportunities for system enhancements and automation to improve audit speed and inventory accuracy.
- Support root cause analysis and CAPA implementation to address errors and control gaps.
Qualifications:
- Bachelor’s degree in Operations, Supply Chain, Business, or related field.
- 5–8 years of experience in fulfillment, logistics, or warehouse operations with a focus on inventory control or quality assurance.
- Proven success managing multi-site operations within a 3PL, retail, or eCommerce network.
- Strong knowledge of WMS, data analysis, and continuous improvement methodologies (Lean / Six Sigma preferred).
- Excellent communication, leadership, and cross-functional collaboration skills.
- Willingness to travel 50 –70% to assigned regional sites.
Originally posted on Himalayas