高级经理 - 技术\IBG & 运营- 支付网关
Senior Manager - Technology\..IBG & Ops- Payment Gateways
负责管理银行支付处理平台的关键应用。与业务相关方、内部团队和供应商有效协作，确保产品路线图及支付平台和流程的改进。确保支付产品交付和支持策略与管理目标和目标保持一致。确保战略供应商合作，并将支付平台的产品/行业路线图与业务战略对齐。
负责指导和培养团队，确保团队的高质量交付和跨职能专业知识
- 与包括本地、海外和供应商资源在内的多元化专业团队合作，负责支付应用的支持和项目交付
- 在评估支持和增强系统的机会时提供专业知识和建议
- 确保支付应用的交付和支持是银行最重要的应用之一和银行运营
- 在业务、技术和客户之间进行适当的利益相关者管理
- 确保项目和计划与业务目标一致，并作为最高内部升级级别进行交付
- 按照定义的质量管理实践，作为多学科团队的一部分，实现共同的银行目标
- 与业务代表和相关方合作，确保交付与业务需求对齐
- 与支付团队合作，交付世界级的平台解决方案
- 在战略供应商合作中确保增值提案，并使产品和平台与行业路线图和业务战略一致，从而促进有效的业务增长
- 在需要的情况下，支持9个不同国家的9*6/24*7支持时区
- 与负责支付应用（LCY）支持和交付的专业团队互动
- 协助项目交付团队进行需求和概念的确认，并验证正在开发的功能/解决方案是否正确
- 与产品负责人和团队成员紧密合作，识别并推广产品和交付
- 具备强大的分析和解决问题的能力，有创新和协作的实证能力
- 与团队进行有效的评审和规划
- 展现出有效的技术管理技能、人员管理技能、展示能力
查看英文原文
Responsible for managing the critical applications of the bank payments processing platform. Works effectively with the business stakeholders, internal teams and vendor in ensuring the product road map and the payment platforms and process improvements. Ensure payments products delivery and support strategy are aligned with the management objectives and goals. Ensures strategic vendor partnership and aligning products / industry road maps of the Payment platforms with business strategy.
Responsible for guiding and mentoring the team and ensuring high quality of delivery and cross functional expertise with the team
- Work with a diversified team of professionals both onshore, offshore and vendor resources who are responsible for the Payment applications support & project deliveries
- Provide expertise and recommendations in the assessment of initiatives to support and enhance systems
- Ensures Payments applications delivery & support the most critical application in the Bank and bank operation.
- Perform appropriate level of stakeholder management across business, technology and clients
- Ensure projects and initiatives are aligned to and delivered against the business objectives, serve as highest project internal escalation level
- Work as part of a multi-disciplinary team in accordance with defined quality management practices, to achieve the common banks objectives
- Works with business representative, stakeholder to ensure alignment of delivery with the business demand
- work with the payments team in delivery of world class platforms solutions
- Ensures value added propositions in strategic vendor partnerships and aligning the products and platforms are inline to the industry roadmap and business strategy, thus enabling an effective business growth
- Supports across 9 countries across different support time-zones for 9*6 /24*7 where required
- Interact with the team of professionals who are responsible for payment applications ( LCY) support and delivery.
- Assist the project delivery team in the requirement and concept and to verify for the correct functionality/resolution being developed
- Collaborate closely with Product Owners and team members to identify and socialize product and delivery
- Provides strong analytical and problem-solving skills with proven ability to innovate and collaborate
- Engage with the team for effective reviews and planning
- Demonstrates effective techno-managerial skills, People management skills, presentation skills, and Proven oratory and written skills
Excellent motivation skills to leads the team of professionals in the payments Platforms area.
- Full compliance with the change management process for all deliverable and production rollout
- Ensure Test and release management discipline
- Problem and incident management
Incident are reviewed and ensure controls and resolutions in place to avoid similar incidents
Originally posted on Himalayas