运营与客户成功经理 | 仅限拉美 | 81169
Operations & Client Success Manager | LATAM Only | 81169
关于公司：
在 Remote Talent LATAM，我们连接顶尖的拉丁美洲人才与领先的美国营销代理公司。我们引导企业与候选人完成招聘过程的每一步，确保技能、文化与目标的完美匹配。虽然我们不是直接雇主，但我们作为值得信赖的合作伙伴，架起优秀人才与成长机会之间的桥梁
我们的客户：
我们的客户是一家位于加利福尼亚州橙县的数字营销代理公司，服务于医疗保健和服务类企业；包括整形外科、牙科、医疗减肥、急诊护理及相关领域。他们通过 Meta 广告、有机内容和现场制作日为客户带来患者。
他们是一家以信仰为驱动的公司。他们的愿景与价值观建立在圣经原则之上：卓越、管家精神、忠心和仆人之心，这些塑造了我们对待客户、团队成员和工作的态度。
你将负责的工作：
我们正在寻找一位运营与客户成功经理，负责客户签约后的一切事务。这是一个高度战略性的、面向客户的领导职位，你将负责客户成功、优化运营、改进内部系统，并协调 Meta 广告、有机内容和制作项目的交付。你将成为客户的首要联系人，同时构建使机构能够高效扩展的运营基础设施。这个职位适合那些兼具出色关系管理能力与强大运营思维，并能在快节奏的代理环境中茁壮成长的人。
你将负责的内容
客户成功与留存
- 从入职到续约，全程负责客户关系，作为客户与创始人之间的主要联系人和联络人。
- 通过监控广告和内容表现，及早发现问题，并协调内部团队提供解决方案，推动客户成功。
- 提供主动的报告和更新，让客户始终了解表现和进展。
- 建立可信赖的客户关系，管理期望，处理困难对话，发现升级销售机会，并支持长期留存。
运营与系统
- 在所有服务线中建立、记录并持续改进标准操作流程（SOP）。
- 识别运营低效之处，并利用 GoHighLevel 和 Slack 等工具实施可扩展的系统和自动化。
查看英文原文
About us:
At Remote Talent LATAM, we connect top Latin American talent with leading U.S. marketing agencies. We guide businesses and candidates through every step of the hiring process, ensuring the perfect match in skills, culture, and goals. While we’re not direct employers, we act as a trusted partner, bridging the gap between exceptional talent and growing opportunities
Our Client:
Our client is a digital marketing agency based in Orange County, California, serving healthcare and service-based businesses; plastic surgery, dental, medical weight loss, urgent care, and related niches. They generate patients for their clients through Meta advertising, organic content, and on-site production days.
They are a faith-driven company. Their Vision & Values are anchored in biblical principles: excellence, stewardship, faithfulness, and servant-heartedness, and they shape how we treat clients, teammates, and our work.
What you will do:
We're looking for a highly capable Operations & Client Success Manager who can help lead these systems from strategy through execution. This is not a traditional operations or account management role.
We're looking for someone who understands marketing, sales, systems, people, and execution and can bring all of those pieces together to produce measurable results for our clients. You should be equally comfortable discussing strategy with a client, analyzing campaign performance, troubleshooting a CRM workflow, and building a process for the internal team to follow.
What You'll Own
Paid Media
Hands-on experience with Meta Ads and Google Ads, including campaign strategy, targeting, creative testing, tracking, optimization, and performance analysis. Understand metrics such as CPL, CAC, conversion rates, appointments, and revenue.
Funnels & Conversion
Understand the full journey:
Ad → Landing Page → Lead → Appointment → Patient → Revenue
Optimize landing pages, forms, offers, booking flows, and follow-up while identifying where leads are dropping off.
GoHighLevel / CRM
Strong hands-on GoHighLevel (GHL) experience, including pipelines, workflows, automations, SMS/email, lead nurture, appointment reminders, reactivation, routing, segmentation, calendars, forms, and reporting.
Client Success
Act as a strategic partner to clients by leading calls, presenting performance, making recommendations, managing expectations, solving problems, and building strong relationships with doctors and practice owners.
Sales & Conversion
Understand lead qualification, follow-up, appointment setting, objections, nurture, closing, conversion rates, and no-show recovery. Be able to diagnose the entire funnel when leads aren't converting.
Operations & Systems
Be a system builder who can create SOPs, workflows, QA processes, and accountability systems; identify bottlenecks, improve processes, and ensure work gets done.
Team Leadership
Coordinate across teams, assign ownership, manage priorities, remove blockers, follow up on deadlines, and maintain quality and accountability.
The Person We're Looking For
- Highly organized, resourceful, and proactive
- Strong communicator and problem-solver
- Strategic but hands-on
- Comfortable with technology
- Strong leadership and ownership mindset
- Calm under pressure
- Detail-oriented with a big-picture mindset
- Comfortable in a fast-paced environment
- Focused on business outcomes, not just task completion
Requirements
- 3+ years of experience in digital marketing, growth, operations, or client success
- Hands-on experience with Meta Ads and Google Ads
- Strong, hands-on experience with GoHighLevel (GHL) and marketing automations
- Understanding of funnels, landing pages, lead generation, and conversion optimization
- Strong understanding of sales and lead-to-revenue processes
- Experience analyzing marketing performance and business KPIs such as CPL, CAC, conversion rates, appointments, and revenue
- Experience managing clients and leading client-facing conversations
- Strong project management, process improvement, and SOP development skills
- Ability to coordinate teams, assign ownership, and maintain accountability
- Strong communication, problem-solving, and decision-making skills
- Comfortable being hands-on and executing, not just managing
- Highly organized, proactive, resourceful, and comfortable in a fast-paced environment
Nice to Have
- Experience with medical/healthcare or local service marketing
- Copywriting or content strategy experience
- Experience with CRM/database reactivation
- Experience with ClickUp, Asana, Slack, or similar tools
- Experience building and optimizing sales/marketing automations
- Experience managing or leading marketing/operations teams
Benefits
- Full-time position, Monday to Friday (PST hours)
- Salary: 3,000 USD Monthly
- Location: 100% remote, open to candidates based in LATAM
- Contract: Independent Contractor
- PTO & US Holidays
This position is only open to candidates residing in Latin American (LATAM) countries, such as: 🇦🇷 🇧🇷 🇨🇱 🇨🇴 🇨🇷 🇩🇴 🇪🇨 🇸🇻 🇬🇹 🇭🇳 🇲🇽 🇳🇮 🇵🇦 🇵🇾 🇵🇪 🇺🇾 🇻🇪
❌ Applications from candidates outside LATAM (including the U.S. and other regions) will not be considered.
📄 Resumes must be submitted in English.
🚫 Applications that do not meet these criteria will be automatically rejected
Originally posted on Himalayas