Content Designer II
20多年来，Smartsheet 赋予了团队能够无地管理工作和更智能化解决方案的能力。现在，我们最雄心勃勃的章节中，我们正在将人类团队与人工智能代理团结起来。通过调整工作代理做得最好，自动化手工任务并发现规模上的见解，我们为人们创造了一个空间专注于真正重要的东西：判断力，创意和大思维。这就是工作中的魔法，这是我们每天都在展示的。作为 Smartsheet 的内容设计师 II,你将与跨功能团队合作以确保 UX 内容提供高价值并达到业务目标。在这个快速创新时代，你将在塑造用户与人工智能驱动的功能互动的方式方面发挥关键作用，确保复杂技术感觉到直观，道德和以人为中心。你将影响特定功能领域并贡献于定义合作工作管理未来的平台范围内的战略。你将向美国我们的主任内容和全球化报告。此职位符合哥斯达黎加境内远程工作的条件。你必须居住在哥斯达利加。####** ** What you'll do** - 设计 AI & LLM:与产品和工程合作伙伴设计对话接口，基于即时交互和 AI 生成输出。你将确保 AI **响应**是准确的，有帮助的，并保持 Smartsheet 品牌声音。- 协作创建：了解用户需求和业务目标，与设计和产品管理团队一起共同创造产品内容。- 战略内容设计：应用和发展内容策略，指导方针和流程。创建内容审计，研究驱动框架和用户个人等成果。- 信息架构：设计清晰的导航和内容层次结构，帮助用户有效地管理复杂数据和工作流程。- 宣传和教育：教育跨职能合作伙伴关于内容设计最佳实践和人工智能的通信道德影响。- 持续学习：保持在 UX,以人为中心设计和生成人工智能领域的新兴趋势上。####** **你将带来什么** - 在软件开发组织中经验3年以上内容战略，内容设计或 UX 写作。- AI 识字能力：对 AI/ML 功能设计的经验 （或者深厚的，证明的兴趣）.这包括了解快速工程，模型个性以及人类-AI 互动的细微差异。-工具。
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For over 20 years, Smartsheet has empowered teams to manage work seamlessly and scale solutions smarter. Now, in our most ambitious chapter yet, we are uniting human teams with AI agents. By orchestrating the work agents do best, automating manual tasks and uncovering insights at scale, we create the space for people to focus on what truly matters: judgment, creativity, and big thinking. That is magic at work, and it’s what we show up for every day.
As a Content Designer II at Smartsheet, you’ll collaborate with cross-functional teams to ensure UX content delivers high value and meets business goals. In this era of rapid innovation, you will play a pivotal role in shaping how our users interact with AI-driven features, ensuring that complex technology feels intuitive, ethical, and human-centric. You’ll impact specific feature areas and contribute to platform-wide strategies that define the future of collaborative work management.
You will report to our Director, Content & Globalization in the US. This role is eligible for remote work within Costa Rica. You must reside in Costa Rica.
#### **What you’ll do**
- Design for AI & LLMs: Partner with Product and Engineering to design conversational interfaces, prompt-based interactions, and AI-generated outputs. You will ensure AI **responses** are accurate, helpful, and maintain Smartsheet’s brand voice.
- Collaborative Creation: Understand user needs and business goals to co-create product content alongside design and product management teams.
- Strategic Content Design: Apply and evolve content strategies, guidelines, and processes. Create deliverables such as content audits, research-driven frameworks, and user personas.
- Information Architecture: Design clear navigation and content hierarchies that help users manage complex data and workflows efficiently.
- Advocacy & Education: Educate cross-functional partners on Content Design best practices and the ethical implications of AI communication.
- Continuous Learning: Stay current on emerging trends in UX, Human-Centered Design, and Generative AI to keep our platform at the cutting edge of the industry.
#### **What you’ll bring**
- Experience: 3+ years in Content Strategy, Content Design, or UX Writing within a software development organization.
- AI Literacy: Experience (or a deep, demonstrated interest) in designing for AI/ML features. This includes understanding prompt engineering, model personality, and the nuances of human-AI interaction.
- Tool Proficiency: Expertise in Figma and experience working within a robust design system.
- Systems Thinking: Ability to create content that scales globally and translates well across different languages and cultures.
- User-Centric Mindset: A passion for human-centered design and a track record of using research to inform content decisions.
- Communication: Excellent collaboration skills and the ability to champion the "why" behind content decisions to stakeholders.
- Education: Bachelor’s degree in a related field
- Location: Ability to work from our office in Bellevue, WA on a hybrid schedule.
- Support other duties as assigned
**Perks & Benefits:**
- Fully paid Health & Life insurance for full-time employees and family members
- Monthly stipend to support your work and productivity
- 12 days paid Vacation + Flexible Time Away Program
- 20 weeks fully paid Maternity Leave
- 12 weeks fully paid Paternity/Adoption Leave
- Personal paid Volunteer Day to support our community
- Opportunities for professional growth and development including access to LinkedIn Learning online courses
- Company Funded Perks including a counseling membership and your own personal Smartsheet account
- Teleworking options from any registered location in Costa Rica (role specific)
**Get to Know Us:**
At Smartsheet, your ideas are heard, your potential is supported, and your contributions have real impact. You’ll have the freedom to explore, push boundaries, and grow beyond your role. We welcome diverse perspectives and nontraditional paths—because we know that impact comes from individuals who care deeply and challenge thoughtfully. When you’re doing work that stretches you, excites you, and connects you to something bigger, that’s magic at work. Let’s build what’s next, together.
**Equal Opportunity Employer:**
Smartsheet is an Equal Opportunity (EEO) employer committed to fostering an inclusive environment with the best employees. It is our policy to provide equal employment opportunities to all qualified applicants in accordance with applicable laws in the US, UK, Australia, Germany, Costa Rica, Japan, Bulgaria, India, and Singapore. All qualified applicants will receive consideration without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, protected veteran or disabled status, or genetic information.
If there are preparations we can make to help ensure you have a comfortable and positive interview experience, please let us know.
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