中央意大利高级客户服务专家

When joining PerkinElmer, you select an experienced and trusted leader in scientific solutions, with the support of a global service network and distribution centers, providing the right solution, at the right time, to meet critical customer needs. With over an 80+ year legacy of advancing science and a mission of innovating for a healthier world, our dedicated team collaborates closely with commercial, government, academic and healthcare customers to deliver our broad portfolio of analytical solutions, and OneSource services.
Job Title
Senior Sales Service Specialist - Central-Italy

Location(s)

Italy - Remote (Field Based)Job Description
The Senior Service Sales Specialist is responsible for developing the Analytical service business in Central Italy (typically Emilia-Romagna, Tuscany, Sardinia, part of Lazio, Abruzzo, Marche, and Umbria) and supporting the Service Sales Manager team.
She/He is responsible for selling warranty extensions, service contracts and renewals, as well as developing the core service portfolio (training, software upgrades, etc.).
Working closely with Customer Care, Inside Sales, and Service Delivery, the role includes all activities that contribute to the acquisition, satisfaction, and retention of service customers, and the efficient and effective utilization of service processes.
In addition, this position is responsible for building and maintaining customer/channel relationships and providing pre- and post-sales consultation to increase PerkinElmer's market share, revenue, and profitability in line with strategic business objectives.

The annual base salary range for this position (full-time) starts at 54,000 EUR gross. The final base pay offered to the successful candidate will be determined by objective and gender-neutral criteria such as individual qualifications, job-related skills and competencies, relevant experience, education or training, as well as internal equity.

Responsibilities

• Developing market share for core services, securing existing customers and re-acquiring former customers.

• Maintaining business reports and prospect lists in existing systems

• Preparation of quotations

• Active involvement in lead generation

• Interface with service leadership and cross-functional teams as needed to resolve customer issues

• Collaborate with:
• Inside sales team.

• Management

• Service

• Sales Department

• Contract department

• Customer Service

• Product lines Support centers

Basic Qualifications

• Bachelor's degree in natural sciences or higher

• Proven sales skills

• Good knowledge of common IT tools (MS Office, SAP, SFDC/CPQ and Service Max a Plus)

• Native-level Italian and strong English communication skills, both verbal and written, are mandatory.

Preferred Characteristics

• High standards of integrity

• Results-oriented: combination of a high degree of independence and the ability to be part of a sales team

• Excellent planning and organizational skills

• Problem-solving skills

• Excellent verbal and written communication skills that can be applied both inside and outside the organization

• Ability to work in a complex matrix organizational structure and effectively influence across functional boundaries

• Proactive mindset with a strong sense of responsibility and accountability

• Prioritization

• Valid driver's license required

• Ability to travel up to 30-50 % of the time

Why Join Us?

• Innovative Environment: Be part of a forward-thinking company at the forefront of scientific advancements.

• Professional Growth: Opportunities for continuous learning and career development.

• Dynamic Team: Work with a passionate and dedicated team committed to excellence.

Originally posted on Himalayas