虚拟汽车保险理赔助理
Virtual Auto Insurance Claims Assistant
我们正在寻找一位注重细节的虚拟汽车保险理赔助理，以支持我们的个人伤害团队。该职位负责与保险公司沟通、开设新理赔案件、获取保障和责任信息、管理财产损失理赔、更新案件文件，并在客户案件整个过程中提供行政支持。理想的候选人应具备条理性，电话沟通专业，并能在快节奏的法律环境中处理多项任务。
职责：
保险理赔管理
- 与责任方和第一方保险公司开设汽车保险理赔
- 核实保险保障和保单信息
- 获取责任决定和理赔状态更新
- 跟进理赔专员处理待决理赔
- 在案件管理系统中记录所有理赔活动
财产损失协调
- 协助客户处理财产损失理赔
- 协调车辆检查、估价、维修和全损理赔
- 与保险公司沟通租车和赔偿事宜
- 跟进直至财产损失理赔解决
行政支持
- 请求并收集保险声明、照片和其他理赔文件
- 在案件管理系统中上传和整理文件
- 保持准确的笔记和记录
- 监督任务列表和跟进截止日期
- 协助一般文件维护
要求：
- 强大的客户服务和电话礼仪
- 有与保险公司或理赔相关工作经验（优先）
- 有个人伤害律师事务所工作经验（优先，但非必需）
- 能够多任务处理并管理高工作量
- 强大的组织和时间管理能力
- 熟练使用 Microsoft Office 和基于网络的软件
- 擅长学习案件管理系统
最初发布于 Himalayas
查看英文原文
We are seeking a detail-oriented Virtual Auto Insurance Claims Assistant to support our Personal Injury team. This role is responsible for communicating with insurance companies, opening new claims, obtaining coverage and liability information, managing property damage claims, updating case files, and providing administrative support throughout the life of a client's case. The ideal candidate is organized, professional on the phone, and comfortable managing multiple tasks in a fast-paced legal environment.
Responsibilities:
Insurance Claims Management
- Open auto insurance claims with liability and first-party carriers
- Verify insurance coverage and policy information
- Obtain liability decisions and claim status updates
- Follow up with adjusters regarding pending claims
- Document all claim activity in the case management system
Property Damage Coordination
- Assist clients with property damage claims
- Coordinate vehicle inspections, estimates, repairs, and total loss claims
- Communicate with insurance companies regarding rental vehicles and settlements
- Follow up until property damage claims are resolved
Administrative Support
- Request and gather insurance declarations, photographs, and other claim documents
- Upload and organize documents within the case management system
- Maintain accurate notes and records
- Monitor task lists and follow-up deadlines
- Assist with general file maintenance
Qualifications:
- Strong customer service and phone etiquette
- Experience working with insurance companies or claims (preferred)
- Experience in a personal injury law firm (preferred but not required)
- Ability to multitask and manage a high-volume workload
- Strong organizational and time management skills
- Proficiency with Microsoft Office and web-based software
- Comfortable learning case management software
Originally posted on Himalayas