技术支持分析师 - 商用暖通空调
Technical Support Analyst - Commercial HVAC
加入《福布斯》评选的2025年美国最佳州内雇主之一——全球最大的暖通空调（HVAC）公司！
职位发布
Daikin Applied 正在招聘一名商用 HVAC 技术支持分析师！技术支援分析师为销售代表、DAA 客户和服务团队提供有关暖通空调设备应用、操作和维护的及时、准确的技术建议。他/她通过 SalesForce.com CRM 管理工单。此外，技术支援分析师还推动技术资源的收集、制作和保存。在这个快节奏的职位中，他/她将促进设计、制造、应用和服务中的卓越产品质量。加入 Daikin Applied，开启一段激动人心的旅程，创新和卓越驱动我们每项努力！
地点：远程办公 - 明尼苏达州普莱斯伯里
你将负责：
- 为销售代表、客户和服务团队提供中级水平的 HVAC 技术支持
- 处理大量来电和邮件
- 及时准确地将所有请求录入 Salesforce CRM
- 在 Salesforce 中维护沟通记录和必要文件
- 确保客户和案件信息的准确性并保持最新
- 通过开放和互动的沟通与客户建立可持续的关系和信任
- 识别和评估客户的需求以实现满意，并尽最大努力参与客户
- 根据需要向相关方沟通问题区域，确保问题或潜在问题被发现，并及时采取纠正措施
- 持续向客户提供信息，回答问题或提供与其案件状态相关的信息
- 提供案件状态和团队指标的周报和日报
- 在识别到质量问题机会时，批准零件保修请求
- 在正式教室或现场进行产品应用、操作和维护的培训
- 与工程和制造部门就质量和产品设计改进进行咨询和协作
- 可能对下属团队或员工提供指导和/或辅导
- 编写服务文献，包括流程图并制作微视频
- 与经理紧密合作，处理指标、服务机会和手册
对你而言：
- 包括医疗/牙科/视力保险、带薪假期、401K 计划
查看英文原文
Join the world's largest HVAC company, named by Forbes as one of America's Best-In-State Employers 2025!
Job Posting
Daikin Applied is hiring a commercial HVAC Technical Support Analyst! The Tech Support Analyst provides prompt, accurate technical advice to sales representatives, DAA customers and service groups regarding the application, operation and maintenance of HVAC equipment. He/She generates and manages casework through SalesForce.com CRM. In addition, the Tech Support Analyst promotes the collection, fabrication and retention of technical resources. In this fast-paced role, he or she will encourage exceptional product quality in design, manufacturing, application and service. Come be a part of an exciting journey at Daikin Applied, where innovation and excellence drive our every endeavor!
Location: Remote - Plymouth, MN
What you will do:
- Provide intermediate level HVAC technical support to sales representatives, customers and service groups
- Manages large amounts of incoming calls and emails
- Promptly and accurately enters all incoming requests within Salesforce CRM
- Maintains communication records, necessary paperwork within Salesforce
- Reflect correct customer and case details with up-to-date information
- Build sustainable relationships and trust with customer accounts through open and interactive communication
- Identify and assess customers’ needs to achieve satisfaction and takes the extra mile to engage customers
- Communicates problem areas to the appropriate parties as the need arises to ensure that problems or possible problems are surfaced, and corrective action taken in a timely manner
- Provides information to customers on an on-going basis to answer questions or provide information with respect to their case status
- Provide weekly and daily updates and reports of cases status and group metrics
- Provides authorizations for parts warranty request upon identifying quality related opportunities
- Conducts training sessions in a formal classroom or on the job site on product application, operation and maintenance
- Consults and collaborates with Engineering and Manufacturing on quality and product design improvements
- May provide coaching, and/or mentoring to a subordinate group or staff member
- Write service literature, including flow charts and create micro videos
- Works closely with Manager on metrics, service opportunities, and manuals
What’s in it for you:
- Medical/Dental/Vision coverage, PTO, 401K match, support for community involvement and much more
- The ability to make an impact and shape your career with a company that is passionate about growth
- The support of an organization that believes it is vital to include and engage diverse people, perspectives, and ideas to achieve our best
Minimum Qualifications:
- Associates degree or higher - preferably in HVAC or mechanical engineering-related discipline
- 6+ Years of commercial HVAC experience
- Knowledge of commercial HVAC and refrigeration systems
- Proficiency in the MS Office Suite (Outlook, Word, PowerPoint and Excel)
- Outstanding relationship management and interpersonal skills
Preferred Qualifications:
- SalesForce CRM experience
- Bachelor's Degree
Daikin Applied offers the following benefits for this position, subject to applicable eligibility requirements:
- Multiple medical insurance plan options + dental and vision insurance
- 401K retirement plan with employer match
- Paid time off and company paid holidays
- Paid sick time in accordance with the federal, state and local law
- Tuition Reimbursement after 6 months of continuous service
The typical pay rate for the position ranges from $80,400.00 - $136,800 in Minnesota. The range displayed represents the pay range for all positions in the job grade which this position(s) fall. Individual hourly pay rate will depend on a wide range of factors including your skills, qualifications, experience, and location.
If you're looking for an engaging career with growth opportunities in a supportive environment, you'll love a career at Daikin Applied!
Originally posted on Himalayas