客户经理（北中部）

GuidePoint Security provides trusted cybersecurity expertise, solutions and services that help organizations make better decisions and minimize risk. By taking a three-tiered, holistic approach for evaluating security posture and ecosystems, GuidePoint enables some of the nation’s top organizations, such as Fortune 500 companies and U.S. government agencies, to identify threats, optimize resources and integrate best-fit solutions that mitigate risk.

General Description:

The ideal Account Manager (AM) works on a team with and for an Account Executive (AE), assisting them in sales lifecycle responsibilities and ensuring customer retention and growth.

Roles and Responsibilities:

• Serve as the dedicated Account Manager for a specified Account Executive, helping this individual maintain and grow their specific business within their accounts.

• Day to day responsibilities to include:

• Respond to Customer inquiries in a timely fashion and move to resolution

• Serve as a liaison between Customers, Vendors, and GuidePoint resources for this specified AE

• Develop and retain Product and Industry knowledge, Vendor Resources, and GuidePoint Security Service offerings

• Develop and maintain relationship with GuidePoint key Vendors and Account Executive’s Customers

• Leverage Vendor resources and relationships to bring value to Customers

• Improve more frequent calls and higher touch for AE’s customer base

• Manage open opportunities in existing accounts with guidance from AE

• Identify whitespace opportunities with customers and vendors

• Represent GPS AE at customer meetings as needed

• With AE guidance, close renewal, upsell and net new sales cycles

• Proactive support for upcoming renewals, identifying upsell and proactive support for existing business

• Collaborate on promoting marketing communication to account base with targeted follow up

• Focus on driving and selling GPS Professional Services Engagements across targeted account base

• Assist AE in forecast management and internal strategic reporting

• If required should have ability to leverage salesforce.com to generate quotes, track open opportunities and renewal opportunities

• All other duties as assigned

Required Experience and Education:

• Proven success in Inside Sales with cyber security experience required

• Demonstrated ability to multitask, maintain outstanding attention to detail, and follow through on commitments

• An unwavering positive attitude, strong drive for results, and the ability to navigate ambiguity within a collaborative team environment

• Strong written and verbal communication skills, with the ability to communicate clearly and concisely via email, phone, and written documents

• Experience with Salesforce.com and Microsoft Office required

• Ability to work a flexible schedule required

• Demonstrated willingness to learn and use AI-enabled tools

Preferred Experience and Education:

• Bachelor’s Degree is preferred

Travel Requirements:

• Up to 25% travel

Physical Requirements:

• Sedentary work

• Substantial movement of the wrists, hands, and/or fingers for a minimum of 8 hours a day

• Required to have close visual acuity to view computer terminal and/or extensive reading for a minimum of 8 hours a day

We use Greenhouse Software as our applicant tracking system and Zoom Scheduler for HR screen request scheduling. At times, your email may block our communication with you. Please be sure to check your SPAM folder so that you don't miss updates on your application.

Why GuidePoint?

GuidePoint Security is a rapidly growing, profitable, privately-held value added reseller that focuses exclusively on Information Security. Since its inception in 2011, GuidePoint has grown to over 1,300 employees, established strategic partnerships with leading security vendors, and serves as a trusted advisor to more than 6,200 customers.

Firmly-defined core values drive all aspects of the business, which have been paramount to the company’s success and establishment of an enjoyable workplace atmosphere. At GuidePoint, your colleagues are knowledgeable, skilled, and experienced and will seek to collaborate and provide mentorship and guidance at every opportunity.

This is a unique and rare opportunity to grow your career along with one of the fastest growing companies in the nation.

Some added perks….

• Remote workforce primarily (U.S. based only, some travel may be required for certain positions, working on-site may be required for Federal positions)

• Group Medical Insurance options: Zero Deductible PPO Plan (GuidePoint pays 90% of the premium for employees and 70% for family plans (spouse/children/family) or High Deductible Health Plan with HSA (GuidePoint pays 100% of the employees premiums and 75% for family plans (spouse/children/family). If you choose the High Deductible / HSA plan, GPS will contribute in 4 equal quarterly installments: ($850 per EE annually / $1750 per family annually (includes spouse/children/family options)

• Group Dental Insurance: GuidePoint pays 100% of the premium for employees and 75% of family plans

• 12 corporate holidays and a Flexible Time Off (FTO) program

• Healthy mobile phone and home internet allowance

• Eligibility for retirement plan after 2 months at open enrollment

• Pet Benefit Option