客户合作总监

WHO WE ARE...

ASTOUNDis a global experiential powerhouse with three core verticals: Brand Experiences, Sports Experiences, and Immersive Entertainment. From trade shows and large-scale events to experience centers and IP-driven attractions, we create programs that combine creative excellence, operational discipline, and ROI-focused outcomes.

With over 200 employees, a 350,000 sq. ft. production facility, and execution in more than 40 countries, ASTOUND is defining what the modern experiential partner looks like. Now, in our 25th year, we are expanding into a growth engine for our clients—powered by AI, integrated creative, and next-gen content strategy—and for the business itself, driving both revenue and enterprise value.

JOB SUMMARY:

In this role your primary focus is to drive new and existing client relationships / revenues through the effective delivery of ASTOUND’s offerings, working with members of the cross-functional teams and the office’s senior leadership to serve as a trusted advisor to the client and an initial conduit into project development and execution. A passion for building trusted and long-term relationships through successful delivery of all facets of a project, is key to your success.

More specifically, on the day to day the Director, Client Partnerships will be given incoming business leads to qualify and manage as well as be expected to use their own network of clients to drive revenue in your assigned portfolio of business. You will collaborate directly and cross-functionally to complete client proposals.

KEY RESPONSIBILITIES:

• Reporting to the VP, Client Partnerships, you will work closely with them to develop and execute strategic sales plans to drive revenue and meet goals.

• Take ownership of new account acquisition (both self-derived and assigned) and drive the overall sales strategy tobring toa sign-off.

• Effectively manage and grow ASTOUND relationships to ensure all clients’ needs are listened to, understood, and responded to in a timely way, while driving profitable revenue.

• Guide the development, writing and presentation of bid responses and proposals, scopes of work and budgets.

• Manage internal and external stakeholders throughout the sales process and ensure the delivery of a winning proposal.

• Pre-qualify opportunities by going through a ‘Discovery’ phase with the prospective client to identify whether to pursue the opportunity or not.

• Relentlesslydriveclient loyalty and growth.

• Guide the development of integrated solutions that leverage ASTOUND offerings and are mutually beneficial for the client and ASTOUND.

• Understand clients’ business and business issues, serving as their trusted advisor

• Ensure client expectations are clearly communicated and in alignment with all aspects of the opportunity (price, timelines, deliverables, etc.)

• Achieve or exceed sales quotas including prospecting and business development goals.

• Enter all contacts and opportunities into Salesforce and maintain 100% accuracy.

• Attendrelevant trade associations (e.g., conferences and networking sessions) to generate new sales opportunities and promote the ASTOUND brand in this space.

• Inspire your team and influence them to perform at their besteach and everyday; this will ultimately determine the success of the sales organization.

• Maintain a positive mindset, encourage teamwork, and act as an impeccable brand ambassador for ASTOUND.

• Other Duties as assigned.

QUALIFICATIONS:

• Bachelor’s Degree or Business/Equivalent experience.

• A minimum of 5+ years of professional sales and customer experience in a B2B environment.

• Industry experience within Tradeshow/Exhibits, Brand/Experiential Marketing, or Event Marketing highly preferred.

• Marketing Agency Business Development experience preferred.

• Enthusiastic learner with proven track record of meeting and exceeding sales targets.

• Ability to understand price position and have good financial awareness.

• Ability to work in ambiguity and anticipate challenges and solutions before they arise.

• Detail Oriented – you have a keen attention to detail and a “right the first time” mindset.

• Ability to work in an environment characterized by constant change and tight deadlines.

• Passionate about meeting new people, social settings, networking.

• Possesses a high degree of competence working with Microsoft Office Suite including PowerPoint and Excel.

• Salesforce knowledge an asset.

• Ability to travel periodically both internationally and domestically.

• Ability to work collaboratively with individuals and teams at all levels of the organization.

• Highly motivated, responsive and conscientious, with a commitment to delivering excellent service.

• Enthusiastic learner with superior creative, problem solving, critical thinking, and analytical skills.

• Has demonstrated consistent above average performance evaluations in previous roles.

• Communication and interpersonal skills: Able to provide clear, concise, accurate and timely oral and written communication.

• Strong team player with innovative ideas who can partner with others (internal and external) to achieve objectives as well as ability to work autonomously.

BENEFITS AND COMPENSATION:

The compensation package will be commensurate with experience. Our employees are entitled to a standard set of benefits, including health and dental insurance and 401(k) with company match.

• Excellent Medical Insurance

• Excellent Dental Insurance

• Excellent Vision Insurance

• Paid Time Off, Holiday Pay

• 401K matching program after 90 days of employment

• 100% Company Life and Long-Term Disability Coverage

• Employee Referral Program

DIVERSITY COMMITMENT

We are proud to be an equal opportunity employer, and we welcome talented individuals from all backgrounds to apply. Our goal is to ensure that every candidate is evaluated solely on their qualifications, merits, and potential to contribute meaningfully to our team and mission.

Originally posted on Himalayas