高级项目总监，AI 数据服务（美洲）
Senior Program Director, AI Data Services (Americas)
我们正在招聘一位高级项目总监，负责领导我们在不断扩展的数据服务领域中的复杂客户项目。
该职位将负责管理人工智能数据、多语言人工智能、语音与音频、专家审核、数据质量、模型优化流程及相关技术服务的战略交付项目。高级项目总监将在客户需求、商业承诺和运营交付之间起到关键桥梁作用。
理想的候选人是一位强有力的项目领导者，能够管理复杂性，推动责任落实，与客户和内部团队进行清晰沟通，并在快速变化的环境中建立结构。
职责
- 从客户入职到发布、交付、扩展和稳定运行阶段，领导战略客户项目。
- 负责项目计划、时间表、里程碑、风险、依赖关系、报告和客户沟通。
- 与质量、供应链、解决方案、销售和管理层合作，确保项目范围明确并成功交付。
- 将客户需求转化为实际的工作流程、资源计划、交付里程碑和运营模式。
- 管理客户治理，包括定期状态更新、业务评审、问题跟踪和升级管理。
- 早期识别交付风险，并在内部团队中推动缓解计划。
- 改进项目文档、交付手册、报告模板和操作流程。
- 支持复杂的AI数据、多语言、语音/音频、专家审核和托管服务项目。
- 协助确保交付承诺在运营上可行、商业上一致，并清晰传达。
- 与客户和内部利益相关者建立牢固的关系。
任职要求
教育、技能和经验
- 在AI数据、本地化、数据标注、转录、企业服务、技术服务、托管服务或BPO领域拥有高级项目管理或项目总监经验。
- 具有管理复杂客户导向交付项目的经验。
- 强大的时间管理、风险控制、依赖关系管理、利益相关者管理和升级处理能力。
- 有与运营、质量、供应链、销售、解决方案或技术团队合作的经验。
- 强大的客户沟通和面向高管的演示能力。
- 能够为模糊或快速变化的项目带来结构。
- 强大的文档编写、报告和流程改进能力。
- 具备商业意识和
查看英文原文
We are hiring a Senior Program Director, AI Data Services to lead complex customer programs across our growing Data Services.
This role will be responsible for managing strategic delivery programs across AI data, multilingual AI, speech and audio, expert review, data quality, model improvement workflows, and related technical services. The Senior Program Director will act as a key bridge between customer requirements, commercial commitments, and operational delivery.
The ideal candidate is a strong program leader who can manage complexity, drive accountability, communicate clearly with customers and internal teams, and create structure in a fast-moving environment.
Responsibilities
- Lead strategic customer programs from onboarding through launch, delivery, scale, and steady-state operations.
- Own program plans, timelines, milestones, risks, dependencies, reporting, and customer communication.
- Partner with Quality, Supply Chain, Solutions, Sales, and leadership to ensure programs are clearly scoped and successfully delivered.
- Translate customer requirements into practical workflows, resource plans, delivery milestones, and operating models.
- Manage customer governance, including regular status updates, business reviews, issue tracking, and escalation management.
- Identify delivery risks early and drive mitigation plans across internal teams.
- Improve program documentation, delivery playbooks, reporting templates, and operational processes.
- Support complex AI data, multilingual, speech/audio, expert review, and managed services programs.
- Help ensure delivery commitments are operationally feasible, commercially aligned, and clearly communicated.
- Build strong relationships with customers and internal stakeholders.
Qualifications
Education, skills, and experience
- Senior program management or program director experience in AI data, localization, data annotation, transcription, enterprise services, technical services, managed services, or BPO.
- Experience managing complex customer-facing delivery programs.
- Strong ability to manage timelines, risks, dependencies, stakeholders, and escalations.
- Experience partnering with Operations, Quality, Supply Chain, Sales, Solutions, or technical teams.
- Strong customer communication and executive-facing presentation skills.
- Ability to bring structure to ambiguous or fast-changing programs.
- Strong documentation, reporting, and process improvement skills.
- Commercial awareness and understanding of how delivery execution impacts customer growth and retention.
Nice to have
- Experience with AI data services, LLM workflows, model evaluation, speech/audio AI, multilingual AI, expert review, data annotation, or data quality.
- Experience supporting strategic enterprise or AI customers.
- Experience working across U.S., European, and Latin America time zones.
- Experience in a scaling business unit or high-growth services environment.
- Experience building program governance models or improving delivery operations.
Success in This Role
- Stronger governance across strategic Data Services programs.
- Clearer customer communication and delivery reporting.
- Improved launch discipline, milestone tracking, and risk management.
- Better alignment between Sales, Solutions, Operations, Quality, and Supply Chain.
- Reduced delivery risk for complex customer programs.
- More scalable program management capacity for Data Services growth.
Please check our Privacy Policy to find out more about who is administrator of your personal data after application, purposes and your rights.
Originally posted on Himalayas