德语 + 英语客户服务专家（远程 - 波士尼亚和赫塞哥维纳，克罗地亚）
German + English Customer Care Specialist (Remote - Bosnia and Herzegovina, Croa
We’re growing and hiring German + English-speaking Customer Care Specialists to join a dedicated support team for an established digital electricity supplier. For nearly a decade, this company has been helping households across Europe use energy more smartly, with 100% renewable electricity at dynamic market prices, a real-time consumption app, and smart home integrations such as EV chargers, heating systems and solar.
If you’re naturally curious, enjoy digging into a problem until you find the root cause, and have a way with words that lets you adapt your tone to every customer, you’ll fit right into the team.
What You’ll Be Doing
- Deliver thoughtful, user-friendly support to German-speaking customers via written communication channels (email and live chat)
- Help customers with subscriptions and contracts, invoices and consumption explanations and app troubleshooting
- Work across several tools at once, including a ticketing system (Zendesk), internal backend and knowledge base
- Maintain accurate, helpful records and flag recurring issues to the wider team
What Makes You a Fantastic Fit
- Excellent German skills (C1 level)
- Good English skills (B1 or higher), used mostly for internal communication
- Previous experience in customer support
- Strong problem-solving abilities and attention to detail
- Empathetic communicator who can put themselves in others’ shoes and explain things clearly
Nice to Have
- Experience in the energy sector or with tech clients
- Familiarity with customer support tools such as Zendesk
- Previous invoicing experience
What You Can Expect
- An employer that cares about your work experience
- A stable and competitive income
- Structured onboarding training, plus further training sessions as you grow in the role
- Fully remote work from the comfort of your home
- Work equipment provided by us
- Additional vacation days based on tenure
- An opportunity to grow and develop in your career
- MultiSport and Fitpass membership options in Croatia and Serbia
- A truly great team by your side with a transparent and open work culture
Sounds good? We can’t wait to meet you.
Originally posted on Himalayas