客户成功代表
Customer Success Representative
对精准医疗和推动医疗行业发展充满热情吗？
底层技术的最新进展终于使人工智能能够以有意义的方式影响临床护理。Tempus 的专有平台连接了整个现实世界证据生态系统，为医生提供实时、可操作的见解，提供关于在正确时间给正确患者正确治疗的关键信息。
- 直接与合作实验室的成员沟通，管理样本和文件请求，处理订单问题，并协调运输和接收。
- 跨职能协作（例如客户成功、销售、实验室），确保我们达成或超越与客户留存率以及（感知的+实际的）处理时间相关的目标。
- 建立并维护有效的关系，与实验室员工、销售代表和内部利益相关者建立高度信任。
- 运用主动的问题解决技能，为不同复杂程度的客户提供解决方案。
- 与销售和其他外部团队保持频繁联系，确保客户参与工作保持一致，并向客户成功、销售、通信运营等内部团队提供相关信息更新。
- 快速且专业地通过电话、电子邮件和面对面方式回应咨询。
- 识别并评估客户需求以实现满意度。
资格要求：
- 生物科学或类似专业的四年制大学学位，优先考虑。
- 优秀的客户服务技能和良好的人际交往能力。
- 能够通过电话和电子邮件与患者有效沟通。
- 能够快速思考、找到答案，并以礼貌、同理心和专业的方式迅速回应客户问题。
- 高度有条理且系统化，出色的细节关注能力和完成任务的高准确性。
- 展现出主动性，能够在高水平团队中工作，同时独立完成关键任务。
- 具备快速学习新技能并顺利适应新流程的能力。
- 了解一般办公设备和软件，具备计算机操作能力。
伊利诺伊州薪资范围：48,000-55,000 美元
上述预期薪资范围适用于在伊利诺伊州工作的职位，其他地区（加利福尼亚州、科罗拉多州、纽约州）可能有所不同。实际薪资可能根据资格和经验有所变化。Tempus 提供全面的福利，可能包括激励性薪酬。
查看英文原文
Passionate about precision medicine and advancing the healthcare industry?
Recent advancements in underlying technology have finally made it possible for AI to impact clinical care in a meaningful way. Tempus' proprietary platform connects an entire ecosystem of real-world evidence to deliver real-time, actionable insights to physicians, providing critical information about the right treatments for the right patients, at the right time.
- Communicate directly with various members of partner labs to manage sample and document requests, triage order issues, and coordinate shipping and receiving.
- Work cross-functionally (e.g., Customer Success, Sales, Lab) to ensure we meet/exceed goals related to customer retention and (perceived + actual) turnaround time.
- Build and maintain effective relationships which create a high level of trust with laboratory employees, sales representatives, and internal stakeholders.
- Use proactive problem-solving skills to create and offer solutions to customers of varying complexity.
- Maintain frequent contact with sales and other externally-facing teams to ensure customer engagement efforts are aligned and provide relevant updates to internal teams in CS, Sales, CommOps, etc.
- Respond to inquiries by phone, email, and in person quickly and professionally.
- Identify and assess customer needs to achieve satisfaction.
Qualifications:
- 4 year college degree in Biological Sciences or similar, preferred.
- Exceptional customer service skills and strong interpersonal skills.
- Ability to communicate effectively with patients by telephone and email.
- Ability to think fast, find answers, and respond quickly to customer issues, all with a polite, empathic, and professional voice and manner.
- Highly organized and systematic, superb attention to detail and ability to complete tasks with a high degree of accuracy.
- Show initiative and ability to work as part of a high-level team while working independently on mission-critical tasks.
- Proven ability to learn new skills quickly and adapt to new processes smoothly.
- General office equipment and software knowledge and computer proficiency.
Illinois Pay Range: $48,000-$55,000
The expected salary range above is applicable if the role is performed from Illinois and may vary for other locations (California, Colorado, New York). Actual salary may vary based on qualifications and experience. Tempus offers a full range of benefits, which may include incentive compensation, restricted stock units, medical and other benefits depending on the position.
We are an equal opportunity employer. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.
Originally posted on Himalayas