高级客户经理
Senior Account Executive
职位名称：
高级客户经理
薪资范围：
高级客户经理（第16级，非豁免）。年薪范围：99,200美元 – 124,000美元。此范围反映了该级别的最低到中点薪资。薪资可能超过中点，并根据经验进行调整。
职位描述摘要：
高级客户经理负责通过代表Sourcewell的企业解决方案团队来实现收入增长。该职位直接负责通过与关键和目标机构客户的建立牢固关系并作为可信赖的顾问，达成盈利和利润率目标。该职位将积极参与所分配机构客户的管理、保留和增长。该职位将在内部和外部会议中代表政府客户。
主要职责和任务
· 在高级同事的指导下，管理和发展重要的机构关系。
- 为现有客户制定并实施关系管理计划，以识别并建立与组织内相关决策者和影响者的联系，确保信息的有效双向流动和问题的解决。管理与已确定的机构细分市场的持续关系，以确保满足其需求。
- 运用个人专业知识，识别组织提供的符合机构需求的复杂标准解决方案，包括数量和产品配置。向机构清晰地阐述解决方案与机构目标的契合度。
- 为每次拜访或会议设定明确的目标；根据标准材料进行针对机构决策者和影响者的演示；并通过有针对性的问题评估兴趣并识别需要进一步澄清的领域。
- 协助内部沟通的开发，并与同事协作，建立强大的外部关系并满足机构需求。
- 通过从现有客户和其他联系人或通过参加活动获取信息、推荐和建议，识别潜在客户。
- 将通过研究和/或直接机构接触收集的客户信息输入CRM系统，以确保组织拥有高质量的数据，从而支持有效的客户保留和业务发展活动。
- 在团队内部识别不符合组织政策和程序的情况。
查看英文原文
Position Title:
Senior Account ExecutiveSalary Range:
Senior Account Executive (Grade 16, Exempt). Annual salary range: $99,200 – $124,000. This range reflects the minimum to midpoint of the grade. Salary may exceed the midpoint and will commensurate with experience.Job Description Summary:
The Senior Account Executive is responsible for generating revenue by representing Sourcewell’s Enterprise Solution team. This position is directly responsible for reaching profit and margin goals by developing strong relationships with key and targeted agency accounts and serving as a trusted advisor. This position will be actively involved in the management, retention, and growth of assigned agency accounts. This position will represent Government Accounts at internal and external meetings.Essential Duties and Responsibilities
· Manage and develop important agency relationships with guidance from senior colleagues.
- Develop and implement a relationship management plan for existing accounts to identify and build relationships with relevant decision-makers and influencers within the organization and to enable effective two-way flow of information and resolution of issues. Manage ongoing relationships with identified agency segments to ensure their needs are met.
- Use personal expertise to identify the complex standard solutions offered by the organization that meet the agency's needs, together with quantities and product configurations. Present these to the agency with a clear rationale and explanation of the solution alignment with the agency's objectives.
- Set clear objectives for each call or meeting; tailor standard materials to make presentations to decision-makers and influencers within the agency; and ask targeted questions to assess interest and identify areas needing further clarification.
- Assist with the development of internal communications and work collaboratively with colleagues to build strong external relationships and meet agency needs.
- Identify potential accounts by obtaining information, referrals, and recommendations from existing accounts and other contacts and/or through participation at events.
- Enter client information that has been gathered through research and/or through direct agency contact into the CRM system, to ensure that the organization has quality data to enable effective retention and business development activities.
- Identify, within the team, instances of noncompliance with the organization's policies and procedures and/or relevant regulatory codes and codes of conduct, reporting these instances and escalating issues as appropriate.
- Develop own capabilities by participating in assessment and development planning activities as well as formal and informal training and coaching; gain or maintain external professional accreditation, where relevant, to improve performance and fulfill personal potential. Maintain an understanding of relevant technology, external regulation, and industry best practices through ongoing education, attending conferences, and reading specialist media.
- Other duties as assigned.
Additional Job Description:
Required Qualifications
Bachelor's degree in a related field, OR a combination of post-secondary training, professional education, and related experience equivalent to four (4) years.
Experience
K12: Four (4) years of demonstrated experience in district-level K–12 business administration/operational leadership experience involving budgeting, procurement, or vendor management, or other directly related experience; of which the total years of experience include:
- Experience working with or within district-level K–12 business administration/operational leadership experience involving budgeting, procurement, or vendor management
- Experience in sales, business development, or strategic account management focused on K12 district clients.
Location:
- This position will support the Southcentral region of the United States and preference will be given to candidates who reside in Alabama, Arkansas, or Tennessee
- This is a remote position, and is subject to Sourcewell's telecommuting policies and procedures.
- Must be able to meet travel requirements for this position, which is approximately fifteen (15) times per year including occasional travel to Staples, MN for meetings, professional development or team activities. Notice will be given ahead of time.
Full Time/Part Time:
Full timePosition Type:
RegularScheduled Hours:
40At Sourcewell, collaboration, respect, and belonging are the core of who we are. We believe in giving back to the community, offering paid volunteer time for staff, and supporting one another to do our best work. We’re proud to have been recognized by Top Workplaces, the nation’s leading employer recognition program, annually since 2016.
Our values:
Seek. Be curious.
Empower. Be accountable and liberate others.
Impact. Be a difference maker.
Originally posted on Himalayas