客户解决方案分析师
Client Solutions Analyst
#### 公司简介
Experian 是一家全球数据和技术公司，为世界各地的个人和企业创造机会。我们在多个市场开展业务，包括金融服务、医疗保健、汽车、农业、保险等。Experian 投资于人才和先进技术，以释放数据的潜力。我们在 32 个国家拥有 25,200 名优秀员工。
#### 职位描述
作为**客户解决方案分析师**，您将与客户支持、销售和运营团队合作，协助客户完成入职流程。您需要结合客户关系管理、技术熟练度和产品专业知识。您将向客户支持总监汇报工作。**此职位为远程办公，必须位于东部时间区，以便在国际工作时间范围内工作。**
**您将：**
- 指导客户完成入职流程，确保他们具备集成我们产品的知识和资源
- 熟悉我们的产品方案
- 运用技术知识支持实施并提供持续的技术支持
- 通过电话、演示和高关注度的电子邮件沟通成为重要的客户联系人
- 独立解决生产、数据和处理问题，同时跨团队协作
- 通过我们的工单系统优先处理并响应技术支持工单，确保问题解决
#### 资格要求
- 本科学位，研究生学位或相关技术认证
- 5 年以上客户支持经验
- 位于东部时间区（EST/ET），并在国际工作时间范围内可工作
- 有与企业级客户或合作伙伴合作的经验
- 有领导客户演示的经验
- 优先：有 API 集成和 REST 网络服务的经验
- 优先：了解数据库结构和查询，以及数据传输方法，包括 SFTP 和 AWS S3
#### 额外信息
**福利/待遇：**
- 丰厚的薪酬包和激励计划
- 核心福利包括完整的医疗、牙科、视力保险和 401K 匹配
- 完全远程的工作环境
- 灵活的带薪休假，包括志愿服务假、年假、病假和 12 天带薪假期
我们的独特之处在于我们庆祝您的价值。Experian 的以人为本、包容且有目标驱动的文化屡获殊荣；包括 2025 年《财富》全球 25 强最佳雇主“世界最佳工作场所™”，在 26 个国家获得“最佳工作场所™”等荣誉。
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#### Company Description
Experian is a global data and technology company, powering opportunities for people and businesses around the world. We operate across a range of markets, from financial services to healthcare, automotive, agribusiness, insurance, and many more. Experian invests in people and new advanced technologies to unlock the power of data. We have an amazing team of 25,200 people in 32 countries.
#### Job Description
As a **Client Solutions Analyst**, you will partner with Client Services, Sales, and Operations to support clients throughout onboarding. You will blend client relationship management, technical fluency, and product expertise. You will report to the Director and Client Services. **You will work remotely in this position, and must be located in the Eastern Time Zone to be available during international business hours.**
**You will:**
- Guide clients through the onboarding process, ensuring they have the knowledge and resources needed to integrate our products
- Develop expertise in our product offerings
- Use technical knowledge to support implementation and provide ongoing technical assistance
- Be an important client contact through calls, presentations, and high-touch email communication
- Troubleshoot production, data, and processing issues independently while collaborating across teams
- Prioritize and respond to technical support tickets through our ticketing system, ensuring resolution
#### Qualifications
- Bachelor's degree, advanced degree, or relevant technical certification(s)
- 5+ years of experience in client support
- Located in Eastern Time zone (EST/ET) and available during international business hours
- Experience working with enterprise-level clients or partners
- Experience leading client presentations
- Preferred: Experience working with API integrations and REST web services
- Preferred: Knowledge of database structures and queries, as well as data transfer methods including SFTP and AWS S3
#### Additional Information
**Benefits/Perks:**
- Great compensation package and incentive plan
- Core benefits including full medical, dental, vision, and matching 401K
- Fully remote environment
- Flexible time off including volunteer time off, vacation, sick and 12-paid holidays
Our uniqueness is that we celebrate yours. Experian's people first, inclusive and purpose driven culture is multi award-winning; World's Best Workplaces™ 2025 (Fortune Global Top 25), Great Place To Work™ in 26 countries to name a few. Check out Experian Life on social or explore our Careers Site to understand why. Experian is also proud to be an Equal Opportunity and Affirmative Action employer. If you have a disability or special need that requires accommodation, please let us know at the earliest opportunity.
Our compensation reflects the cost of labor across several U.S. geographic markets. The base pay range for this position is listed above. Within this range, individual pay is determined by work location and additional factors such as job-related skills, experience, and education. You will be also eligible for a variable pay opportunity.
Experian is proud to be an Equal Opportunity Employer for all groups protected under applicable federal, state and local law, including protected veterans and individuals with disabilities. If you have a disability or special need that requires accommodation, please let us know at the earliest opportunity.