Work from Home - Pharmacy Tech Support/Call Center Rep (10a-7p ET) - National
作为全球唯一的商业解决方案提供商，IQVIA 了解到在国家和国际上需要什么。我们的团队帮助生物制药，医疗器械和诊断公司向需要的人获得他们的治疗方法。我们帮助客户获取洞察力和进入其市场并最终向付款者，医生和患者展示产品价值。我们的重要部分是为客户提供病人支持计划。有了正确的经验，你可以帮助提供可用的治疗需求的患者。智能医疗公司拥有全球最大的商业销售和医学解决方案 (CSMS) 组织，致力于推出和营销制药和医疗产品。专注于提供患者支持，实地/内部销售，医疗设备支持，临床支持和医疗事务的人才。我们的 CSMS 部门在30多个国家拥有10,000+名领域专业人员，为医生和病人需求做好服务。我们很高兴宣布目前正在寻找100%远程 （从家工作 WFH）合同的药房电话中心代表加入我们的团队。在这个职位上，你将提供配资卡或券等支付援助解决方案。药房支持呼叫中心代表主要负责填报请求，如：卡激活，计划资格，解释程序益处和说明/解决问题提交拒绝。作用目的：· 主要的呼叫中心联系患者，药店和医疗专业人员使用 Opus 健康项目。呼叫中心代理负责填写要求，如：牌激活，方案资格，说明程序益处以及解释/解决问题的申请拒绝。工作责任：· 通过电话，电子邮件，传真或其他可用方式向支持中心联系客户的请求提供初步支持 · 快速评估用户的问题并为解决问题提供第一级支持 · 记录具体的信息和迅速将未解决的问题升级到适当区域 · 识别运营挑战并建议管理人员提出建议，如有必要 • 每周工作40小时的能力 （可在适度监督下工作时间：8:00 - 5:00 EST 或 9:00 am 6:00 pm ET 或 10:00 am - 7:00 pm ET 或 11:00 AM 8:00 pm EST）最低教育
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As the only global provider of commercial solutions, IQVIA understands what it takes to deliver nationally and internationally. Our teams help biopharma, medical device and diagnostic companies get their therapies to the people who need them. We help customers gain insight and access to their markets and ultimately demonstrate their product’s value to payers, physicians, and patients. A significant part of our business is providing patient support programs on the behalf of our customers. With the right experience, you can help provide support to patients in need of available therapies.
IQVIA has the world’s largest Commercial Sales & Medical Solutions (CSMS) organization dedicated to the launch and marketing of pharmaceutical and medical products. With a focus on providing talent for patient support, field/inside sales, medical device support, clinical support, and medical affairs our CSMS division has 10,000+ field professionals in more than 30 countries addressing physician and patient needs.
We are excited to announce that currently we are looking for a 100% remote (work from home—WFH) contract Pharmacy Support Call Center Representative to join our team. In this position, you will provide payment assistance solutions such as co-pay cards or vouchers. The Pharmacy Support Call Center Representative is primarily responsible for fielding requests such as: card activation, program eligibility, explanation of program benefit and explanation/troubleshooting of submission rejection.
Role Purpose:
· Primary Call Center contact for patients, pharmacies and medical professionals utilizing an Opus Health program. Call Center Representatives are responsible for fielding requests such as: card activation, program eligibility, explanation of program benefit and explanation/troubleshooting of submission rejection.
Job Responsibilities:
- Provide initial support for customer requests via telephone, email, fax, or other available means of contact to the Support Center
- Quickly assess the user's issue and provides first level support for problem resolution
- Document information specific to the resolution and escalate unresolved issues expeditiously to the appropriate area
- Recognize operational challenges and suggest recommendations to management, as necessary
- Ability to work 40 hours per week (shifts available: 8:00 am - 5:00 pm EST or, 9:00 am – 6:00 pm EST or, 10:00 am - 7:00 pm ET or, 11:00 am EST – 8:00pm EST) under moderate supervision
Minimum Education & Experience:
- High School Diploma or equivalent
- Pharmacy Technician experience required
- HIPAA certified
- Call center experience required (3+ years preferred)
- Experience in medical claim processing is a plus
- Bi-lingual (English/Spanish) is a plus
The pay range for this role is $18.00 per hour.
IQVIA is an Equal Opportunity Employer. We cultivate a diverse corporate culture across the 100+ countries where we operate, celebrating and rewarding teamwork and inclusiveness. By embracing our differences, we create innovative solutions that are good for IQVIA, our clients, and the advancement of healthcare everywhere. This role will be a contract role with IQVIA managed by an external agency, with the opportunity to be converted to an IQVIA full-time employee.
IQVIA is a leading global provider of clinical research services, commercial insights and healthcare intelligence to the life sciences and healthcare industries. We create intelligent connections to accelerate the development and commercialization of innovative medical treatments to help improve patient outcomes and population health worldwide. Learn more at
IQVIA is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other status protected by applicable law.
IQVIA is committed to integrity in our hiring process and maintains a zero tolerance policy for candidate fraud. All information and credentials submitted in your application must be truthful and complete. Any false statements, misrepresentations, or material omissions during the recruitment process will result in immediate disqualification of your application, or termination of employment if discovered later, in accordance with applicable law. We appreciate your honesty and professionalism.
The potential base pay range for this role is $18.00 per hour. The actual base pay offered may vary based on a number of factors including job-related qualifications such as knowledge, skills, education, and experience; location; and/or schedule (full or part-time). Dependent on the position offered, incentive plans, bonuses, and/or other forms of compensation may be offered, in addition to a range of health and welfare and/or other benefits.Originally posted on Himalayas