远程服务协调员
[Remote] Service Coordinator
[远程] 服务协调员
地点：远程 – 必须居住在MT或PT时区
薪资：70,000-73,000美元
福利：健康保险、401k、带薪假期、病假
职位类型：全职
常规工作时间：周一至周五，太平洋时间上午9点至下午6点（必须能够按照太平洋时间工作）
开始日期：尽快
出差：无
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[远程] 服务协调员 – 设施维护调度员 描述
我们的客户是一家商业服务提供商，正在寻找一名远程服务协调员加入他们的团队。在此职位中，您将从最初受理到最终关闭全程管理工单，并作为客户、技术人员、供应商和内部团队之间的主要联系人。您将处理服务请求，协调维修工作，保持多个系统更新，并确保每项工作准确且按时完成。他们希望找到一位喜欢解决问题、在压力下保持条理清晰，并能在不忽视细节的情况下处理多个优先事项的人。虽然具备高空门和装卸平台设备经验是理想条件，但他们也欢迎来自类似商业设施维护环境的候选人。他们在在家办公方面有很多灵活性，但在工作节奏上没有灵活性。这是一个高工作量、高度可见的职位，您将在一天中与客户、技术人员、供应商和内部团队进行互动。这对于喜欢保持忙碌并在负责任、团队合作的环境中茁壮成长的人来说是一个绝佳的选择。
[远程] 服务协调员 – 调度员 职责
- 管理工单从受理到关闭的全过程
- • 接收、分类并优先处理新到的服务请求
- • 派遣技术人员并协调服务提供商
- • 远程排查服务问题并尽可能解决
• 监控预计到达时间、预计完成时间和工作进度
- 安排预防性维护和定时工单
- • 更新内部系统和客户门户
- • 收集工作文档、照片和客户签字
- • 根据需要准备报价和提案
- • 在维修过程中提供卓越的客户服务
[远程] 服务协调员 – 调度员 要求
- 需要4年以上协调设施维护技术人员的经验
- • 需要有支持商业建筑硬件方面的背景，如高空门、装卸平台设备、管道、压缩机/压块机等
- • 需要有管理工单完整生命周期的经验，从受理到关闭
查看英文原文
[Remote] Service Coordinator
Location: Remote – must live in MT or PT time zone
Salary: $70,000-$73,000
Benefits: Health Insurance, 401k, PTO, Sick time
Job Type: Full-Time
Typical Hours: Mon-Fri, 9 AM – 6 PM PT (must be able to work Pacific Time Hours)
Start Date: ASAP
Travel: None
Sponsorship is not available
[Remote] Service Coordinator – Facilities Maintenance Dispatcher Description
Our client, a commercial services provider, is looking for a Remote Service Coordinator to join their team. In this role, you'll oversee work orders from initial intake through final closeout while serving as the primary point of contact between customers, technicians, vendors, and internal teams. You'll triage service requests, coordinate repairs, keep multiple systems updated, and ensure every job is completed accurately and on time. They're looking for someone who enjoys solving problems, stays organized under pressure, and can juggle competing priorities without letting the details slip. While experience with overhead doors and loading dock equipment is ideal, they're also open to candidates from similar commercial facilities maintenance environments. They offer a lot of flexibility in terms of working from home, but not in terms of the pace. This is a high-volume, highly visible role where you'll be interacting with customers, technicians, vendors, and internal teams throughout the day. It's a great fit for someone who enjoys staying busy and thrives in an accountable, team-oriented environment.
[Remote] Service Coordinator – Dispatcher Responsibilities
- Manage work orders from intake through closeout
- • Receive, triage, and prioritize incoming service requests
- • Dispatch technicians and coordinate service providers
- • Troubleshoot service issues and resolve remotely when possible
• Monitor ETA, NTE, and job progress
- Schedule preventative maintenance and timed work requests
- • Update internal systems and client portals
- • Collect job documentation, photos, and customer sign-offs
- • Prepare quotes and proposals as needed
- • Deliver exceptional customer service throughout the repair process
[Remote] Service Coordinator – Dispatcher Qualifications
- 4+ years of experience coordinating facilities maintenance technicians required
- • Background supporting commercial building hardware such as overhead doors, loading dock equipment, plumbing, compactors/balers, or similar required
- • Experience managing the full work order lifecycle, from intake through closeout, required
- • Experience coordinating work orders, including ETA and NTE management, required
- • Experience working across multiple systems utilizing dual monitors (or more) required
Originally posted on Himalayas