客户留存专员
Customer Retention Agents
Support Services group 正在寻找客户忠诚度专员加入我们的团队。该职位将向客户介绍我们服务的功能和优势，遵循所有公司/客户指南。（来电保留电话）以维护公司与客户之间的业务关系。
理想的候选人具有以客户为中心的思维模式，致力于在每次客户互动中提供高质量的服务。
职责：
- 管理外呼客户沟通。
- 遵守我们的指南和流程。
- 保持对产品的了解 - 作为产品专家，确保提供给客户的信息准确、最新且具有战略性。
- 在 CRM 中跟踪互动 - 在内部系统中记录客户互动，以促进跨职能的意识和关系发展。
要求：
- 1-2 年在保留、催收或外呼销售方面的实际经验。
- 出色的书面和口头沟通能力。
- 能够以积极的态度提供有效的解决方案来处理投诉和问题。
- 对于超越常规的服务为客户带来惊喜充满热情
- 出色的时间管理和优先级排序能力
- 能够在压力下工作。
关于 Support Services Group：
Support Services Group 成立于 1981 年，是一家总部位于美国德克萨斯州的全球性、高接触度全渠道外包客服中心解决方案公司，在 9 个国家拥有 23 个客服中心：美国、加拿大、墨西哥、巴拿马、哥斯达黎加等。我们的员工享受一种推崇服务卓越和个人成长的工作文化。
最初发布于 Himalayas
查看英文原文
Support Services group is looking for Customer Loyalty Specialists to join our team. This person will educate customers about the features and the benefits of our services, following all company/client guidelines. (Inbound retention calls) in order to honorably Maintain a business relationship between the company and its clients.
The ideal candidate has a customer-first mindset and aims to deliver high-quality service in every customer interaction.
Responsibilities:
- Manage outbound customer communications.
- Comply with our guidelines and procedures.
- Maintain working product knowledge - Act as a product expert to ensure the information given to customers is accurate, up-to-date, and strategic.
- Track interactions in CRM - Record customer interactions in the internal systems for cross-functional awareness and relationship development.
Requirements:
- 1-2 years of proven experience in Retention, Collections, or outbound sales.
- Excellent written and verbal communication skills.
- Ability to address complaints and issues with effective solutions and a positive attitude.
- Passion for delighting customers with above-and-beyond service
- Excellent time-management and prioritization skills
- Able to work under pressure.
About Support Services Group:
Founded in 1981, Support Services Group is a global, high-touch Omnichannel Outsourced Contact Center solution company headquartered in Texas, USA, with 23 contact centers in 9 countries: United States, Canada, Mexico, Panama, Costa Rica, and many others. Our employees enjoy a work culture that promotes excellence in our services and personal growth.
Originally posted on Himalayas