高级运营支持工程师
Senior Operations Support Engineer
Arηs Group，安永集团的一部分，正在为一家欧洲机构寻找一名高级运维支持工程师，该机构运营大规模的数字服务
职位与职责
- 管理影响关键应用和服务的复杂事件
- 领导根本原因分析并协调纠正和预防措施
- 制定监控策略和性能基准
- 支持部署、发布和运维准备活动
- 协调基础设施、中间件和应用团队的故障排查工作
- 参与自动化项目和运维卓越性建设
- 编制运维报告、性能分析和改进建议
您的背景
- 至少7年企业运维和应用支持经验
- 在事件、问题和变更管理方面有扎实的专业知识
- 有支持容器化和云原生环境的经验
- 出色的分析和故障排查能力
- 强大的沟通能力和利益相关者协调能力
- 有在国际和多供应商环境中的经验
技术技能
- Linux / Unix
- Kubernetes, OpenShift
- CI/CD 流水线
- Git/GitHub
- Prometheus, Grafana
- ELK Stack（Elasticsearch, Logstash/Vector, Kibana）
- ServiceNow 或等效的ITSM工具
- Kafka/事件流平台
- API 网关和集成平台
- 脚本编写和自动化
您将获得什么？
- 我们重视您的贡献，因此提供具有竞争力和吸引力的薪资待遇
- 您的健康是我们首要关注的问题——从第一天起，您就享有全面的医疗保险计划
- 通过餐厅票卡享受便捷的餐饮补贴
- 参与对国家和欧洲层面产生影响的重要项目
- 通过内部培训课程和广泛的在线学习机会与我们共同成长
- 加入一个协作文化，我们定期一起庆祝成就和里程碑
Arηs Group，安永集团的一部分，专注于复杂公共部门IT项目的管理，包括系统集成、信息学和分析、解决方案实施及项目管理。我们的团队帮助客户完成数字化和信息系统设计，具备软件开发、数据科学和安全管理等多个领域的专业知识，以及机器学习、云计算等方面的经验
查看英文原文
Arηs Group, Part of Accenture, is looking for a Senior Operations Support Engineer for one of its clients, a European agency operating large-scale digital services.
Role & Responsibilities
- Manage complex incidents affecting mission-critical applications and services.
- Lead root cause analysis and coordinate corrective and preventive actions.
- Define monitoring strategies and performance baselines.
- Support deployments, releases and operational readiness activities.
- Coordinate troubleshooting efforts across infrastructure, middleware and application teams.
- Contribute to automation initiatives and operational excellence.
- Produce operational reports, performance analyses and improvement recommendations.
Your Profile
- Minimum 7 years of experience in enterprise operations and application support.
- Strong expertise in incident, problem and change management.
- Experience supporting containerized and cloud-native environments.
- Excellent analytical and troubleshooting skills.
- Strong communication and stakeholder coordination abilities.
- Experience in international and multi-vendor environments.
Technical Skills
- Linux / Unix
- Kubernetes, OpenShift
- CI/CD pipelines
- Git/GitHub
- Prometheus, Grafana
- ELK Stack (Elasticsearch, Logstash/Vector, Kibana)
- ServiceNow or equivalent ITSM tools
- Kafka/Event Streaming platforms
- API Gateways and Integration Platforms
- Scripting and automation
WHAT´S IN IT FOR YOU?
- We value your contribution, which is why we offer a competitive and attractive salary package.
- Your wellbeing is our priority – from day one, you are covered by a comprehensive health insurance plan.
- Benefit from a convenient meal allowance provided through a ticket restaurant card.
- Take part in impactful projects that make a difference at both the national and European level.
- Continue to grow with us through in-house training sessions and a wide range of online learning opportunities.
- Join a collaborative culture where we regularly celebrate achievements and milestones together.
Arηs Group, Part of Accenture, specializes in the management of complex public sector IT projects, including systems integration, informatics and analytics, solution implementation and program management. Our team helps lead clients through digital and information systems design, bringing expertise in a variety of areas ranging from software development, data science and security management to machine learning, cloud, and mobile development.
Arηs Group was acquired by Accenture in July 2024.
Originally posted on Himalayas